6/10 Okay
Joshua
Travelled with partner
Nov 7, 2025
Disliked: Amenities, property conditions & facilities
This is our 3rd time at the Sotel and usually we are so happy with our stay!
Unfortunately, this time we were given one of the ground floor rooms, which were much older than the upstairs rooms and could do with a urgent makeover.
The beds were comfy as usual, but we had a tiny window that went out into a square of walls.
The shower/ bathroom we were really unhappy, the shower was broken and the water sprayed out the back of the shower head with more pressure than the actual shower, along with no suitable drainage for the shower to drain into, so we were left everyday with a soaking wet bathroom floor, that the towels couldn’t even soak. We did report this twice and asked for extra towels to clean but this wasn’t actioned. We did ask if we could change to another room, but were told they were fully booked, even though the ‘rooms available’ was lit in the window.
Luckily we are both good sleepers as all 3 nights there was loud music that sounded like it was next door, this went on into the early morning, it was annoying but we did manage to ignore it, a light sleeper would not have been able to block it out.
We were really disappointed as both other times we have had a great stay, clean and tidy, which is why we chose to book again.
I’m not sure we will be back due to this inconvenience, we felt very forgotten considering this was our 3rd year here.
If you are staying here I would call ahead to make sure you are not in rooms 600\700.
Our room was 601.
Joshua
Stayed 3 nights in Oct 2025
