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"There was an unfortunate incident for the car park access and fees. We were charged by the carpark vendor for 18 hours from 4+ pm to next morning at 10+ am. And the carpark assistant "Kim" over the intercom was not the least helpful while the queue behind us grew from 3 to 5 cars waiting to exit the carpark. Hence, we paid the AUD 79 to exit the carpark. Upon return, we approached the front counter and was serviced by the Duty Manager Warren. He was extremely empathic for our experience and had resolved the matter in a professional manner even when we volunteered to pay for the remaining days (Warren waived off the 3 days fees). Kudos to Warren and Hilton for having a capable Manager leading the team. A shout out to Kathy too in the Catch Restaurant. She was one of the friendly and attentive staff that had made our breakfast session a pleasant and memorable experience for the past 2 days. Cheers to Kathy! Will definitely be back at Hilton Surfers Paradise on the next trip! Keep it up, team! "

"Truly enjoyed the room and the sound and view of the ocean. Great location"

"Breakfast absolutely amazing. We stay for 6 nights and enjoynit every day. Good selection of healthy items and plenty of coffe selection too. Loved it."

"goodx location and price "

"Room was lovely, staff were great, resort was very clean and all the facilities were great - would stay there again"

"Our room was ready earlier than expected which was great as we wanted to decorate the room for our daughter’s birthday with some balloons before she arrived. The staff were lovely as even gave our daughter a little sweet treat to celebrate her birthday! We will definitely stay again . Great location too! "