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4.4 out of 5

"Great location next to a new food hall and North Station…walkable to North End. Fun decor. Great cappuccino at the lobby bar, but no coffee in-room. A ... " More

By a verified traveller on Wed 05 Jan 2022

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Hotel Description

4-star hotel near TD Garden, connected to a shopping center

Heart of Boston

A stay at this West End hotel places you steps from TD Garden and a 5-minute walk from The Freedom Trail. Boston Harbor and Faneuil Hall Marketplace are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's express check-in and multilingual staff can provide around-the-clock assistance.

IPads, free WiFi

Boasting iPads, the 272 guestrooms also offer free WiFi and pillowtop beds. Other amenities include iPod docks, refrigerators, and LED TVs with cable channels. Housekeeping is available on request.

King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $137* Per night/room 30 Jan. - 31 Jan.

King Room Downtown View

Bed Count 1 King Bed Maximum Occupancy 2 Max

citizenM Boston North Station ratings based on 38 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for citizenM Boston North Station

Everyone (17) Couples (13) Family (11)
4 out of 5
Great location next to a new food hall and North Station…walkable to North End. Fun decor. Great cappuccino at the lobby bar, but no coffee in-room. Also had to ask for lotion and conditioner, as they were not supplied in-room. The whole iPad automated angle is fun - if it works - but in this case check-in was a pain in the butt because the kiosk was acting up. The front desk staff kind of just let us falter till we asked for help with that. Also in-room, the colored lights only worked in the bath pod, it took forever for me to pair my iPad with the TV, and the shades were haywire…at one point while my daughter was in the shower, the shades randomly went down and all the lights went out. Luckily I was there, or she would have been trapped in the shower in complete darkness. Left me feeling like all the “technology” complicated matters more than making things easier. Much different experience than Amsterdam.

Posted by , from Burbank on 5 Jan. 2022

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1 out of 5
There was absolutely nothing that was great about our stay. I booked this hotel for my fiancé’s 30th birthday! And from the moment of us attempting to check in it was a nightmare. The staffing was absolutely rude and disrespectful the room was not suitable for a couple not to mention the bed was completely and totally awful with crap pillows… I would never recommend this hotel to absolutely anybody. The worst hotel I have ever stayed at

Posted by on 6 Dec. 2021

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Comment from Hotel Management

11 Dec. 2021 by Justine

Hi Brianna Thank you for taking the time to review your recent stay. We apologize we did not meet your expectations, and that you were disappointed in the service you received. We positively welcome all guest feedback in an effort to improve and refine our product and our service. We will utilize this feedback as a learning opportunity with our ambassadors, as they continue to learn and grow. We hope you will consider joining us again in the future, and giving us another opportunity. Kind Regards Justine

5 out of 5

Posted by , from CHINA VILLAGE on 17 Oct. 2021

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5 out of 5

Posted by on 30 Jun. 2021

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5 out of 5
Small but very comfortable room.

Posted by on 24 Jun. 2021

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1 out of 5
Left early, was not a fan

Posted by on 26 Apr. 2021

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Comment from Hotel Management

26 Apr. 2021 by Justine

Hi We are sorry that we did not meet your expectations. We positively welcome all guest feedback in an effort to improve and refine our product and our service. We hope you are open to returning to citizenM in the future, and giving us another try. Kind Regards Justine

4 out of 5
I loved my view in the room, the staff was super helpful and nice!! Only cons was the floor was sticky and the bed sheets were somewhat dirty. I also had to sleep where the feet on the bed were cause it caves in so much near the pillows on bed. Otherwise Me and my boyfriend loved our stay and the shower was wonderful.

Posted by on 7 Mar. 2021

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4 out of 5
We had an amazing time at the CitizenM hotel I Boston. The room had

Posted by on 25 Feb. 2021

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5 out of 5

Posted by on 13 Dec. 2020

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5 out of 5
This is the best hotel I have ever been to in the USA. Clean, great customer service and the room was perfect. It was perfect during the time of COVID 19. I really recommend!

Posted by on 26 Nov. 2020

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About the citizenM Boston North Station

Location 80-120 Causeway Street, Boston, MA 02114

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and coworking spaces. WiFi is free in public spaces. There are 6 meeting rooms available. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM Boston North Station. This 4-star Boston hotel is smoke free.

  • 1 building
  • 272 guestrooms or units
  • 8 levels
  • Built in 2019
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: North Station (0.6 km / 0.3 mi)
  • Metro station: Haymarket Station (0.5 km / 0.3 mi)

Room Amenities

CitizenM Boston North Station offers 272 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

  • Pillowtop beds
  • iPad
  • IPod dock
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Shower
  • Hydromassage showerhead
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.

CanteenM - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up.

Due to COVID-19 concerns, guests may choose to decline daily housekeeping service at check-in.

Guests may download the citizenM mobile app for contactless, pre-arrival check-in options; keyless room access; and optional cleaning and food services.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.No onsite parking is available. The tax ID number is 18991267008. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses wind and solar energy. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; reservations are required for some onsite facilities; masks are required in public areas for unvaccinated guests. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • State tax ID - 18991267008
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Renewable energy source - solar
  • Renewable energy source - wind
  • Car not required
  • Long-term renters welcome
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • Property does not offer onsite COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 18.95 per person (approximately)
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • citizenM Boston North Station Hotel
  • citizenM Boston Station Hotel
  • Citizenm Boston Station Boston
  • citizenM Boston North Station Hotel
  • citizenM Boston North Station Boston
  • citizenM Boston North Station Hotel Boston

You should know

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.