For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Great location next to a new food hall and North Station…walkable to North End. Fun decor. Great cappuccino at the lobby bar, but no coffee in-room. A
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4-star hotel near TD Garden, connected to a shopping center
Heart of Boston
A stay at this West End hotel places you steps from TD Garden and a 5-minute walk from The Freedom Trail. Boston Harbor and Faneuil Hall Marketplace are also within half a mile (1 km).
Business services
This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's express check-in and multilingual staff can provide around-the-clock assistance.
IPads, free WiFi
Boasting iPads, the 272 guestrooms also offer free WiFi and pillowtop beds. Other amenities include iPod docks, refrigerators, and LED TVs with cable channels. Housekeeping is available on request.
citizenM Boston North Station ratings based on 38 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for citizenM Boston North Station
Everyone (17)Couples (13)Family (11)
4 out of 5
Great location next to a new food hall and North Station…walkable to North End. Fun decor. Great cappuccino at the lobby bar, but no coffee in-room. Also had to ask for lotion and conditioner, as they were not supplied in-room. The whole iPad automated angle is fun - if it works - but in this case check-in was a pain in the butt because the kiosk was acting up. The front desk staff kind of just let us falter till we asked for help with that. Also in-room, the colored lights only worked in the bath pod, it took forever for me to pair my iPad with the TV, and the shades were haywire…at one point while my daughter was in the shower, the shades randomly went down and all the lights went out. Luckily I was there, or she would have been trapped in the shower in complete darkness. Left me feeling like all the “technology” complicated matters more than making things easier. Much different experience than Amsterdam.
Posted by MARISA, from Burbank on 5 Jan. 2022
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1 out of 5
There was absolutely nothing that was great about our stay. I booked this hotel for my fiancé’s 30th birthday! And from the moment of us attempting to check in it was a nightmare. The staffing was absolutely rude and disrespectful the room was not suitable for a couple not to mention the bed was completely and totally awful with crap pillows… I would never recommend this hotel to absolutely anybody. The worst hotel I have ever stayed at
Posted by Brianna on 6 Dec. 2021
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Comment from Hotel Management
11 Dec. 2021
by Justine
Hi Brianna
Thank you for taking the time to review your recent stay. We apologize we did not meet your expectations, and that you were disappointed in the service you received. We positively welcome all guest feedback in an effort to improve and refine our product and our service. We will utilize this feedback as a learning opportunity with our ambassadors, as they continue to learn and grow. We hope you will consider joining us again in the future, and giving us another opportunity. Kind Regards Justine
5 out of 5
Posted by THOMAS, from CHINA VILLAGE on 17 Oct. 2021
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5 out of 5
Posted by a verified traveller on 30 Jun. 2021
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5 out of 5
Small but very comfortable room.
Posted by a verified traveller on 24 Jun. 2021
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1 out of 5
Left early, was not a fan
Posted by a verified traveller on 26 Apr. 2021
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Comment from Hotel Management
26 Apr. 2021
by Justine
Hi
We are sorry that we did not meet your expectations. We positively welcome all guest feedback in an effort to improve and refine our product and our service.
We hope you are open to returning to citizenM in the future, and giving us another try.
Kind Regards
Justine
4 out of 5
I loved my view in the room, the staff was super helpful and nice!! Only cons was the floor was sticky and the bed sheets were somewhat dirty. I also had to sleep where the feet on the bed were cause it caves in so much near the pillows on bed. Otherwise Me and my boyfriend loved our stay and the shower was wonderful.
Posted by a verified traveller on 7 Mar. 2021
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4 out of 5
We had an amazing time at the CitizenM hotel I Boston. The room had
Posted by a verified traveller on 25 Feb. 2021
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5 out of 5
Posted by a verified traveller on 13 Dec. 2020
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5 out of 5
This is the best hotel I have ever been to in the USA. Clean, great customer service and the room was perfect. It was perfect during the time of COVID 19. I really recommend!
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and coworking spaces. WiFi is free in public spaces. There are 6 meeting rooms available. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM Boston North Station. This 4-star Boston hotel is smoke free.
1 building
272 guestrooms or units
8 levels
Built in 2019
Business center (24 hours)
Breakfast available (surcharge)
Coffee in lobby
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Television in lobby
Elevator
No smoking on site
Water dispenser
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Train station: North Station (0.6 km / 0.3 mi)
Metro station: Haymarket Station (0.5 km / 0.3 mi)
Room Amenities
CitizenM Boston North Station offers 272 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.
Pillowtop beds
iPad
IPod dock
LED television
Cable channels
Premium channels
Refrigerator
Luxury bedding
Shower
Hydromassage showerhead
Housekeeping (on request)
Hair dryer
Safe
Toiletries (free)
Telephone
Desk
Climate control (air conditioning)
Ensuite bathroom
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up.
Due to COVID-19 concerns, guests may choose to decline daily housekeeping service at check-in.
Guests may download the citizenM mobile app for contactless, pre-arrival check-in options; keyless room access; and optional cleaning and food services.
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 10 years old or younger stays free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host.No onsite parking is available. The tax ID number is 18991267008. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses wind and solar energy. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; reservations are required for some onsite facilities; masks are required in public areas for unvaccinated guests. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC).
No rollaway/extra beds available
No cribs (infant beds) available
Noise-free rooms not guaranteed
Service animals are allowed
Service animals are exempt from fees/restrictions
One child stays free
Debit cards
State tax ID - 18991267008
Events/parties not allowed
Guests will receive an email with special check-in instructions
Staffed front desk
Renewable energy source - solar
Renewable energy source - wind
Car not required
Long-term renters welcome
Security system
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
No gap period between guest stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Contactless food service / room service is not available
Reservation might be required for some facilities onsite
Food service has been amended for enhanced safety
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Masks are compulsory at the property for guests without full COVID-19 vaccination
Guests must provide health documentation
Guests must provide proof of COVID-19 vaccination
Minimum age for proof of COVID-19 vaccination requirement: 12
Property does not offer onsite COVID-19 testing
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: USD 18.95 per person (approximately)
Late check-out fee: USD 69 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
citizenM Boston North Station Hotel
citizenM Boston Station Hotel
Citizenm Boston Station Boston
citizenM Boston North Station Hotel
citizenM Boston North Station Boston
citizenM Boston North Station Hotel Boston
You should know
One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
