Book a hotel near Brantford Sports Hall of Recognition, Hamilton

"Clean and very nice staff "

"I had booked and paid for a hotel here on Expedia and arrived provided my credit card for the deposit along with my ID under the same name that was scheduled for the hotel I received so much grief from the guy at the front desk it felt like an honest interrogation asking if I was staying the whole night with my partner then I had mentioned that I would be going out for a bit and returning and he basically denied giving us our room. Unfortunately I believe the gentleman at the front desk was possibly judging us by the way we had looked as we were both extremely tired and not dressed the greatest beyond that fact we were both customers paying for a hotel room and should have been provided the hotel room without questioning. Because of this I will never use a hotel under this chain again I have never had an issue like this before and have stayed at multiple hotels with my partner or our family thankfully Expedia refunded the hotel because it was under a non-refundable status but the gentleman at the front desk wouldn't even give me the key it was honestly a ridiculous and disappointing moment. I hope this hotel really considers replacing the employee that acted out in this manner."

"The hotel is great and on par with any of the big name hotels charging more. Definitely recommended."

"Super accessible and spacious room. Manager super helpful "

"I know it was built in 1905 but simple upgrades would have prevent the cold wind to come through the bathroom window which essentially froze my face wash since I placed it on the window sill. I could not sleep because the sheets were basically what I call summer sheets. I used up all the tissues in the room because I kept sneezing and blowing my nose. "

"Breakfast was good, staff was friendly and helpful, but the hotel did not have an elevator, was not aware of it. Had to carry the luggage upstairs. "