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SureStay Hotel by Best Western Buena Park Anaheim

2.5 star property
Hotel near Medieval Times, connected to a shopping center in Buena Park

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Buena Park Anaheim

Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Free daily continental breakfast
Property amenity
Free daily continental breakfast

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Buena Park, CA
  • Place, Medieval Times
    ‪12 min walk‬
  • Place, Knott's Berry Farm
    ‪2 min drive‬
  • Place, Knott's Soak City Water Park
    ‪2 min drive‬
  • Airport, Orange County, CA (SNA-John Wayne)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Buena Park

In entertainment district.Within 2 miles (3 km) of this Buena Park hotel, you'll find Medieval Times and Knott's Berry Farm. Knott's Soak City Water Park is within 2 miles (3 km) and Disneyland® Resort is within 9 miles (15 km).

What's nearby

  • Buena Park Historical Society - 8 min walk - 0.7 km
  • Medieval Times - 12 min walk - 1.0 km
  • Knott's Berry Farm - 2 min drive - 1.9 km
  • Knott's Soak City Water Park - 2 min drive - 1.9 km
  • Buena Park Mall - 4 min drive - 2.6 km

Getting around

  • Buena Park Station - 10 min drive
  • Fullerton, CA (FUL-Fullerton Municipal) - 9 min drive

Restaurants

  • ‪In-sīt Coffee - ‬2 min walk
  • ‪Denny's - ‬5 min walk
  • ‪Wendy's - ‬8 min walk
  • ‪La Huasteca - ‬5 min walk
  • ‪Shojiki - ‬4 min walk

About this property

SureStay Hotel by Best Western Buena Park Anaheim

Hotel near Medieval Times, connected to a shopping center in Buena Park
SureStay Hotel by Best Western Buena Park Anaheim offers its guests an outdoor pool and a hot tub. WiFi is free in public spaces. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly SureStay Hotel by Best Western Buena Park Anaheim. Free self parking is available.

Smoking is allowed in designated areas at this Buena Park hotel.

  • 50 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Elevator
  • Smoking in designated areas
SureStay Hotel by Best Western Buena Park Anaheim offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Pool
Days Inn by Wyndham Buena Park
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
3.5 out of 5, Good, 1,467 reviews
The price is CA $93
CA $106 total
includes taxes & fees
Mar 25 - Mar 26
Days Inn by Wyndham Buena Park

Property amenities

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 45.00

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 45.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are available for USD 20.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 45.00 (subject to availability)
  • Late check-out fee: USD 45.00 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property is also known as

Portola Buena Park
Portola Inn
Portola Inn Buena Park
Portola Hotel Buena Park
SureStay Hotel Best Western Buena Park Anaheim
SureStay Hotel Best Western Anaheim
SureStay Best Western Buena Park Anaheim
SureStay Best Western Anaheim
Portola Inn Suites

SureStay Hotel by Best Western Buena Park Anaheim Reviews

Reviews

5.8
Rating 10 - Excellent. 196 out of 1000 reviews
Rating 8 - Good. 173 out of 1000 reviews
Rating 6 - Okay. 201 out of 1000 reviews
Rating 4 - Poor. 153 out of 1000 reviews
Rating 2 - Terrible. 277 out of 1000 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Donnesha

Stayed 1 night in Nov 2025

10/10 Excellent

Maiara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2025

4/10 Poor

Jeannine

Stayed 1 night in Nov 2025

10/10 Excellent

ABRAHAM JIMENO

Stayed 1 night in Oct 2025

2/10 Terrible

Elena

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Left immediately. Roaches in bathroom , stains on furniture
Stayed 2 nights in Oct 2025

6/10 Okay

Angela

Stayed 2 nights in Oct 2025

6/10 Okay

Carla Necka

Stayed 1 night in Oct 2025

2/10 Terrible

Ashley

Stayed 3 nights in Oct 2025

2/10 Terrible

Ernesto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled like there had been a water leak and had developed a strong smell of mold, caused me to have an allergic reaction and had to leave the room after only one hour.
Stayed 1 night in Oct 2025

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and friendly
Stayed 1 night in Oct 2025

10/10 Excellent

Jessen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sizzler restaurant across the street. Other food options within walking distance. Clean room and very spacious. Family friendly . Beds were very comfortable for me with a bad back. 9 minutes from Knotts Berry Farm, 5 minutes from Medieval Times. Very close to freeway on-ramp. 3 story with elevator and lots of parking. Very friendly check in and out. Recommended.
Stayed 3 nights in Oct 2025

2/10 Terrible

taylor

Stayed 3 nights in Oct 2025

2/10 Terrible

Jacob

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hot water didn't work. Lobby smells really bad. Bloody bandaid left on nightstand
Stayed 3 nights in Sep 2025

6/10 Okay

Lee

Stayed 3 nights in Oct 2025

4/10 Poor

Aurystella

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Medicus

Stayed 2 nights in Sep 2025

8/10 Good

ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Bianca

Travelled with group
Disliked: Amenities
The room its self was not bad. The bed and pillows were comfortable. The “ continental breakfast” was horrible. We went in the morning, looked around and headed to the Denny’s down the street
Stayed 3 nights in Aug 2025

10/10 Excellent

Erick La Nard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The clerk at the front was very nice and professional.Very informative.The grounds was clean.The room was very comfortable.I planned on staying again in the future
Stayed 1 night in Aug 2025

10/10 Excellent

Jehan

Stayed 4 nights in Aug 2025

10/10 Excellent

ANTHONY, VANCOUVER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Jul 2025

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was ejaculation all over the chair along with other mystery stains. Rat droppings on the sheets. Everything was sticky. Remote was slimy.
Stayed 2 nights in Jul 2025

8/10 Good

Lisette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Maria

Stayed 2 nights in Apr 2025

6/10 Okay

Yolanda, Yucaipa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Property was overall okay. It seemed like the room wasn’t entirely cleaned. A good sweep and mop would’ve been nice. I didn’t like having to wipe my feet off before I got into bed. The bathtub had stains and looked like it was recently repaired. There were stains on the bathroom walls, bedroom wood backdrop(frame) and wall behind the tv that could’ve easily been wiped down. The sink didn’t drain all the way, the towel rack literally came off the wall when I removed the towel and the bed wasn’t too comfy. I had asked for more towels and never received them, and when we came back to our room at 11:30pm our keys didn’t work. For the price it was okay but the room is definitely in need of a deep clean. Friendly staffed and easy to find with eating options all the way around. Would stay again if I needed to but overall just okay.
Stayed 3 nights in Jul 2025