Iâve stayed at this hotel several times, but this visit was the worst experience yet. The first room assigned to me smelled terrible. When I mentioned it to the housekeeper, she stated that all the rooms smelled like that. The bedding on one of the double beds looked as if someone had just gotten out of it. Instead of replacing the linens, the housekeeper insisted the sheets were clean and that the wrinkles were from the dryer. I pointed out that the other bed didnât look that way, and she had no answer. As she continued smoothing the sheets, I noticed a pair of socks still on the floor from a previous guest.
I was initially told there were no other rooms available, but suddenly they were able to âfindâ a different one and it smelled much better.
To add to the frustration, I had booked 4 for nights. Due to severe weather, I couldnât make it the first night, but I arrived early the next morning only to be told my room was probably given away becase I didn't come. 20 mins later, there was only one room left. It felt like a nightmare from start to finish.
The front desk associate did try to be pleasant, but repeatedly telling me âI talk nice so you talk niceâ was uncomfortable and didnât reflect an understanding of what I was dealing with. It felt like a cultural disconnect rather than customer service.
Overall, extremely disappointing stay, this hotel needs serious improvements in cleanliness, communication, and professionalism.
