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4.2 out of 5

"We had a room for 2 nights and 1st night we had a AC unit issue. We realize that middle of the night since we came to the room late. They changed the ... " More

By a verified traveller on Mon 28 May 2018

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Hotel Description

Enjoy 2 restaurants at this 4-star Itasca hotel

In suburbs

Within 2 miles (3 km) of this Itasca hotel, you'll find Ned Brown Forest Preserve and Pirates Cove Childrens Theme Park. Alexian Brothers Medical Center and Rainbow Falls Waterpark are also within 3 miles (5 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 19 conference rooms, 24-hour business center, and valet parking. Enjoy the spa tub and perks like free self parking and a free area shuttle.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 416 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include room service, free bottled water, and hair dryers.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$105* Per night/room 24 Nov. - 25 Nov.

Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Westin Chicago Northwest ratings based on 43 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Chicago Northwest

Everyone (19) Couples (2) Family (2)
5 out of 5
amenities were great, pool was amazing, easy access

Posted by on 3 Nov. 2019

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Comment from Hotel Management

4 Nov. 2019 by Anna

Good morning We are glad you had a wonderful stay. Hope to see you again. Thank you.

4 out of 5
Very nice staff very nice place Only complaint would be lack of communication on the breakfast coupon I did not see it and went outside to beak fast during my stay

Posted by on 27 Oct. 2019

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Comment from Hotel Management

28 Oct. 2019 by General Manager

Thank you for your four stars! Your feedback was shared with our operational team and we hope to welcome you back

2 out of 5

Posted by on 12 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by General Manager

Thank you for taking the time to share your feedback.

5 out of 5
Comfortable bed and pillow. Clean room with Starbucks coffee in room.

Posted by on 29 Sep. 2019

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Comment from Hotel Management

30 Sep. 2019 by General Manager

Thank you for your five star review! We look forward to welcoming you back!

5 out of 5

Posted by on 6 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by General Manager

Thank you for your five stars!

5 out of 5

Posted by on 30 Dec. 2018

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Comment from Hotel Management

14 Jan. 2019 by General Manager

Thank you for your five stars!

5 out of 5

Very good hotel for the price.

We had a room for 2 nights and 1st night we had a AC unit issue. We realize that middle of the night since we came to the room late. They changed the room without any hesitant. Also gave us late checkout time for the issue. Breakfast was awesome and they are very nice and polite correcting issues. Deffiently going back if we are going back to Chicago.

Posted by , from Minneapolis on 28 May 2018

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Comment from Hotel Management

18 Jul. 2018 by General Manager

Thank you for your five stars! We are glad your stay was enjoyed and we look forward to welcoming you back!

4 out of 5

First time at the Westin

The staff were great and very accommodating. My friends and I were on a trip and I booked and extra room that I didn’t need. 😔 the staff were able to give my friends and I adjoining rooms. The rooms were comfy but a little dusty as if particles came off the cloth and the coffee makers were dirty in the water reservoir. Overall great stay.

Posted by , from Illinois on 18 Feb. 2018

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Comment from Hotel Management

2 Apr. 2018 by General Manager

Thank you for your four stars. We have shared your comments with our Director of Housekeeping and we hope to welcome you back soon!

1 out of 5

Not family friendly

This was the worst hotel stay my family and I have ever had. There were weddings both nights we stayed and the hotel allowed the guests to run through the halls yelling, fighting in the open style lobby, and using inappropriate language throughout the hotel until 4:00 am. It was worse than a spring break hotel. After the first night we informed the hotel staff of the noise and behavior that took place, along with other guests that were complaining, we were reassured that would not happen again- it was just as bad the next night. Our weekend in Chicago was completely ruined due to our lack of sleep.

Posted by , from Green Bay, WI on 6 Aug. 2017

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Comment from Hotel Management

11 Aug. 2017 by General Manager

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

1 out of 5

Nice hotel but the front desk staff though....

Everything was going pretty good until they placed another $50 hold on top of the $50 hold already placed and charged me again for the room I already paid for ahead of time through Travelocity. I'm still dealing with this issue with my bank days later!

Posted by on 11 Jul. 2017

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Comment from Hotel Management

14 Jul. 2017 by General Manager

Guest feedback is important to us and we thank you for yours. We have shared your comments with the Director of Operations. Please reach out to us directly if we can be of further assists.

About the The Westin Chicago Northwest

Location 400 Park Blvd, Itasca, IL 60143

Property Features

The Westin Chicago Northwest offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. You'll find a 24-hour business center on site. Event space at this hotel measures 44935 square feet (4175 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly The Westin Chicago Northwest. Free self parking is available. This 4-star Itasca hotel is smoke free.

  • 416 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 44935 sq ft of conference space
  • 4175 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free area shuttle
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (23.8 km / 14.8 mi)
  • Train station: Itasca Station (3.5 km / 2.2 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Westin Chicago Northwest offers 416 air-conditioned accommodations with safes and complimentary bottled water. 49-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

Market Place - This coffee shop serves breakfast and lunch.

400 Park Bistro - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Seared Fine Dining - This steakhouse serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay
  • Pets allowed (no fees)
  • Number of children who can stay free - 4

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 10.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 19.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 5.00 per day
  • Facilities fee: USD 10.00 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Chicago Northwest
  • Westin Hotel Northwest Chicago
  • Westin Northwest Chicago
  • Itasca Westin
  • Westin Itasca
  • Westin Chicago Northwest Hotel Itasca
  • Westin Chicago Northwest Hotel
  • Westin Chicago Northwest Itasca
  • The Westin Chicago Northwest Hotel
  • The Westin Chicago Northwest Itasca
  • The Westin Chicago Northwest Hotel Itasca

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
url importing https://www.travelocity.ca/Chicago-Hotels-The-Westin-Chicago-Northwest.h2368-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.