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Sofitel Chicago Magnificent Mile

4.5-star property
20 E Chestnut St, Chicago, IL 1-855-887-0424
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4.6 out of 5
Exceptional!
See all 43 Travelocity Reviews

"All around vibrant experience. Definitely would recommend to friends and family. " More

By a verified traveller on Mon 02 Nov 2020

Points Of Interest

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Hotel Description

4.5-star luxury hotel near Water Tower Place

Heart of Chicago

At this Near North Side hotel, you'll be well placed to visit Water Tower Place and John Hancock Center, both within a 5-minute walk. State Street and Chicago Water Tower are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Valet parking, a coffee shop, and a terrace are also offered.

Free WiFi, LCD TVs

The 415 guestrooms boast modern comforts like LCD TVs with digital channels, along with free WiFi. Other amenities include 24-hour room service, minibars, and premium bedding.

Classic Room, 1 King Bed (Floors 6-10)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$143* Per night/room 20 Dec. - 21 Dec.

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed (Floors 11-21)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed with Sofa bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Corner (Prestige)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sofitel Chicago Magnificent Mile ratings based on 43 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Chicago Magnificent Mile

Everyone (31) Couples (4) Family (8)
5 out of 5
All around vibrant experience. Definitely would recommend to friends and family.

Posted by , from Washington DC on 2 Nov. 2020

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4 out of 5
I did not like that I was charged a resort fee when the exercise area was closed, our room was not cleaned our entire stay.

Posted by , from Houston, TX on 28 Oct. 2020

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4 out of 5

Posted by on 3 Oct. 2020

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4 out of 5

Posted by on 4 Sep. 2020

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5 out of 5

Posted by on 2 Aug. 2020

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5 out of 5

Posted by on 14 Jun. 2020

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4 out of 5
Location was EXCELLENT!! And staff was wonderful and incredibly welcoming

Posted by on 12 Mar. 2020

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5 out of 5
The room service food was horrible. Very disappointing. The hotel was really nice overall.

Posted by on 28 Jan. 2020

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Comment from Hotel Management

14 Feb. 2020 by The Sofitel Chicago Magnificent Mile

Thank you for staying at The Sofitel Chicago Magnificent Mile. We were sorry to learn of your displeasure with our room service. We have shared your feedback with our Executive Chef and culinary team. We are committed to continually improving.

5 out of 5

Posted by on 12 Jan. 2020

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Comment from Hotel Management

14 Feb. 2020 by The Sofitel Chicago Magnificent Mile

Thank you for staying at The Sofitel Chicago Magnificent Mile. It was our pleasure to have you as our guest. We hope to have the pleasure again, should your travels bring you back to Chicago.

4 out of 5
great location and architectural design. we bought the upgrade for $30 as it was billed as a "king luxury" room thinking we would have a larger room. it was the same size as a regular room, just on a higher floor. felt that was somewhat deceptive.

Posted by on 31 Dec. 2019

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About the Sofitel Chicago Magnificent Mile

Location 20 E Chestnut St, Chicago, IL 60611

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a library, and a terrace are also featured at the luxury Sofitel Chicago Magnificent Mile. Parking is available for a fee. This Art Deco Chicago hotel is smoke free.

  • 415 guestrooms or units
  • 32 levels
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: O'Hare Intl. Airport (ORD) (29 km / 18 mi)
  • Train station: Millennium Station (2.3 km / 1.4 mi)
  • Metro station: Chicago Station (Red Line) (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sofitel Chicago Magnificent Mile offers 415 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LCD televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in April 2018.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.

Sofitel Chicago Magnificent Mile has a restaurant on site.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 31 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

A valid credit card is required to hold a reservation at this property. This property may place an authorization of USD 1 prior to your arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 125.00 per night
  • Resort fee: USD 23.48 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Newspaper

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 25.00 and USD 40.00 per person (approximately)
  • Valet parking fee: USD 76.00 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Chicago Tower
  • Sofitel Chicago Water Tower
  • Sofitel Water
  • Sofitel Water Hotel
  • Sofitel Water Hotel Chicago Tower
  • Chicago Sofitel
  • Sofitel Chicago Water Hotel
  • Sofitel Chicago Water Tower Hotel Chicago
  • Sofitel Water Tower Hotel Chicago
  • Sofitel Chicago Water Tower Hotel
  • Sofitel Water Tower Hotel
  • Sofitel Water Tower
  • Sofitel Chicago Magnificent Mile Hotel
  • Sofitel Hotel
  • Sofitel Chicago Magnificent Mile Hotel
  • Sofitel Chicago Magnificent Mile Chicago
  • Sofitel Chicago Magnificent Mile Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.