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4.7 out of 5

"The room service food was horrible. Very disappointing. The hotel was really nice overall. " More

By a verified traveller on Tue 28 Jan 2020

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Hotel Description

4.5-star luxury hotel near John Hancock Center

Heart of Chicago

At this Near North Side hotel, you'll be well placed to visit John Hancock Center and Water Tower Place, both within a 5-minute walk. State Street and Chicago Water Tower are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Valet parking, a coffee shop, and a terrace are also offered.

Free WiFi, LCD TVs

Along with free WiFi, the 415 guestrooms offer 24-hour room service and LCD TVs. Other amenities include minibars, premium bedding, and separate bathtubs and showers.

Classic Room (Floors 6-10)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$145* Per night/room 2 Mar. - 3 Mar.

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room (Floors 11-21)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Corner (Prestige)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sofitel Chicago Magnificent Mile ratings based on 87 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Chicago Magnificent Mile

Everyone (42) Couples (4) Family (6)
5 out of 5

Posted by on 8 Apr. 2019

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5 out of 5
The room service food was horrible. Very disappointing. The hotel was really nice overall.

Posted by on 28 Jan. 2020

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Comment from Hotel Management

14 Feb. 2020 by The Sofitel Chicago Magnificent Mile

Thank you for staying at The Sofitel Chicago Magnificent Mile. We were sorry to learn of your displeasure with our room service. We have shared your feedback with our Executive Chef and culinary team. We are committed to continually improving.

5 out of 5

Posted by on 12 Jan. 2020

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Comment from Hotel Management

14 Feb. 2020 by The Sofitel Chicago Magnificent Mile

Thank you for staying at The Sofitel Chicago Magnificent Mile. It was our pleasure to have you as our guest. We hope to have the pleasure again, should your travels bring you back to Chicago.

4 out of 5
great location and architectural design. we bought the upgrade for $30 as it was billed as a "king luxury" room thinking we would have a larger room. it was the same size as a regular room, just on a higher floor. felt that was somewhat deceptive.

Posted by on 31 Dec. 2019

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5 out of 5

Posted by on 30 Dec. 2019

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Comment from Hotel Management

31 Dec. 2019 by The Sofitel Chicago Magnificent Mile

Thank you for staying at The Sofitel Chicago Magnificent Mile. It was our pleasure to have you as our guest. We hope you will stay with us again, should your travels bring you back to Chicago.Wishing you a prosperous and happy new year!

5 out of 5
Everything , the Service, where it was located and food.

Posted by on 23 Nov. 2019

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5 out of 5

Posted by on 22 Nov. 2019

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5 out of 5

Posted by on 18 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by The Sofitel Chicago Magnificent Mile

Thank you for staying at The Sofitel Chicago Magnificent Mile. We are happy you enjoyed your stay and hope you will be our guest again should your travels bring you back to Chicago.

5 out of 5
Beautiful hotel. Excellent location. Great staff and service.

Posted by on 8 Oct. 2019

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Comment from Hotel Management

10 Oct. 2019 by Sofitel Chicago Magnificent Mile

Thank you for staying at The Sofitel Chicago Magnificent Mile. We were happy to have you as our guest and hope you will stay with us again should your travels bring you back to Chicago.

1 out of 5

Posted by on 29 Sep. 2019

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Comment from Hotel Management

10 Oct. 2019 by Sofitel Chicago Magnificent Mile

Thank you for staying at The Sofitel Chicago Magnificent Mile. We were saddened to learn of your disappointment in your recent stay. We are dedicated to improving our service and hope you will come experience the changes should your travels bring you back to Chicago.

About the Sofitel Chicago Magnificent Mile

Location 20 E Chestnut St, Chicago, IL 60611

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a library, and a terrace are also featured at the luxury Sofitel Chicago Magnificent Mile. Parking is available for a fee. This Art Deco Chicago hotel is smoke free.

  • 415 guestrooms or units
  • 32 levels
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.)
  • Train station: Millennium Station (1.9 km / 1.2 mi)
  • Metro station: Chicago Station (Red Line) (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Sofitel Chicago Magnificent Mile offers 415 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with pay movies. Bathrooms include separate bathtubs and showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in April 2018.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 11:30 AM.

Sofitel Chicago Magnificent Mile has a restaurant on site.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 30 lbs)

Policies

A valid credit card is required to hold a reservation at this property. This property may place an authorization of $1 prior to your arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • Pets allowed (no fees)
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 125.00 per night
  • Resort fee: USD 23.48 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Newspaper

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 25.00 and USD 40.00 per person (approximately)
  • Valet parking fee: USD 76.00 per day (in/out privileges)
  • Pet deposit: USD 200.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Chicago Tower
  • Sofitel Chicago Water Tower
  • Sofitel Water
  • Sofitel Water Hotel
  • Sofitel Water Hotel Chicago Tower
  • Chicago Sofitel
  • Sofitel Chicago Water Hotel
  • Sofitel Chicago Water Tower Hotel Chicago
  • Sofitel Water Tower Hotel Chicago
  • Sofitel Chicago Water Tower Hotel
  • Sofitel Water Tower Hotel
  • Sofitel Water Tower
  • Sofitel Chicago Magnificent Mile Hotel
  • Sofitel Hotel
  • Sofitel Chicago Magnificent Mile Hotel
  • Sofitel Chicago Magnificent Mile Chicago
  • Sofitel Chicago Magnificent Mile Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.