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Congress Plaza Hotel

3.5-star property
520 South Michigan Avenue, Chicago, IL 1-855-887-0424
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3.7 out of 5
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See all 111 Travelocity Reviews

"The valet wasnt available to park out car. The toilet continued to run. " More

By a verified traveller on Thu 27 Feb 2020

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Hotel Description

3.5-star hotel near Columbia College Chicago

City center stay

With a stay at this The Loop hotel, you'll be steps from Auditorium Building and Theatre and Columbia College Chicago. Museum of Contemporary Photography and Fine Arts Building are also within half a mile (1 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 2 restaurants, 2 bars/lounges, and fitness center are some of the featured amenities. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and express check-in are also offered.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 870 guestrooms also offer free WiFi and TVs. Free wired Internet, refrigerators, and room service are also available.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$98* Per night/room 1 Jun. - 2 Jun.

Standard Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Suite, 1 King Bed, Lakeside

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Congress Plaza Hotel ratings based on 111 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Congress Plaza Hotel

Everyone (63) Couples (10) Family (31)
3 out of 5
Location was good; easily walk to various sites. Concierge and door staff were great. Hotel is old; rooms had musty odour; runny toilet, drippy bath, reversed sink faucets. Room itself was clean and housekeeping was friendly.

Posted by on 7 Oct. 2019

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Comment from Hotel Management

18 Oct. 2019 by The Congress Plaza Hotel and Convention Center

Thank you for your feedback, this level of detail is important for us so we know exactly how we can improve for future experiences. We sincerely apologize for any inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay!

3 out of 5

Posted by on 9 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by The Congress Plaza Hotel and Convention Center

Thank you for choosing The Congress Plaza Hotel, we look forward to hosting you for a future stay!

4 out of 5
The valet wasnt available to park out car. The toilet continued to run.

Posted by on 27 Feb. 2020

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Comment from Hotel Management

4 Mar. 2020 by The Congress Plaza Hotel and Convention Center

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel.

4 out of 5

Posted by on 23 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by The Congress Plaza Hotel and Convention Center

Thank you for choosing The Congress Plaza Hotel, we look forward to hosting you for a future stay!

3 out of 5
Location was great! Price was good. Room was adequate. Bed a bit too hard. Cable/dish was not working so no TV after we returned to room for the night. No view but then I expected that due to the price. No clock radio. Slept ok. Shower good. Would stay again due to price & location. Only stayed one night.

Posted by on 22 Feb. 2020

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4 out of 5

Posted by on 18 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by The Congress Plaza Hotel and Convention Center

Thank you for choosing The Congress Plaza Hotel, we look forward to hosting you for a future stay!

3 out of 5
Nice location in an older hotel. Room was disappointing. No washcloths. No hand towels. Tiny bathroom. Noisy. Room needs a make over. King bed takes up entire room.

Posted by on 17 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by The Congress Plaza Hotel and Convention Center

Thank you for your feedback, this level of detail is important for us so we know exactly how we can improve for future experiences. We sincerely apologize for any inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay!

4 out of 5

Posted by on 14 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by The Congress Plaza Hotel and Convention Center

Thank you for choosing The Congress Plaza Hotel, we look forward to hosting you for a future stay!

5 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by The Congress Plaza Hotel and Convention Center

Thank you for choosing The Congress Plaza Hotel, we look forward to hosting you for a future stay!

3 out of 5
Hotel room although nice and clean was way too hot with unresponsive thermostats. Therefore hard to sleep. I tried to get boarding passes for next day flights . There was a type of computer in the lobby that you could get into your needed info by choosing your airline. My airline, Spirit, was not an option. Your personnel could not help and suggested I wait until get to the airport. Not really any help. Restaurant personnel and min desk staff very good.

Posted by on 10 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by The Congress Plaza Hotel and Convention Center

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay!

About the Congress Plaza Hotel

Location 520 South Michigan Avenue, Chicago, IL 60605

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite business center. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 50000 square feet (4645 square meters) and includes conference space. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Congress Plaza Hotel. For a fee, parking is available. This 3.5-star Chicago hotel is smoke free.

  • 870 guestrooms or units
  • 14 levels
  • 3 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 50000 sq ft of conference space
  • 4645 sq m of conference space
  • Built in 1893
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (30.3 km / 18.8 mi)
  • Train station: Chicago Van Buren Street Station (0.4 km / 0.2 mi)
  • Metro station: Harrison Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Congress Plaza Hotel offers 870 accommodations with safes and coffee/tea makers. Premium cable television is provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 6:30 AM and 11:00 AM.

Congress Plaza Hotel has 2 restaurants serving breakfast only.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16 and USD 23 for adults, USD 12 and USD 18 for children (approximately)
  • Self parking fee: USD 46.00 per night (in/out privileges)
  • Valet parking fee: USD 52.00 per night (in/out privileges)
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-out fee: USD 59.00 (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Congress Hotel
  • Congress Hotel Plaza
  • Congress Plaza
  • Congress Plaza Chicago
  • Congress Plaza Hotel
  • Congress Plaza Hotel Chicago
  • Hotel Congress Plaza
  • Plaza Congress Hotel
  • Congress Hotel Chicago
  • Congress Plaza Hotel Hotel
  • Congress Plaza Hotel Chicago
  • Congress Plaza Hotel Hotel Chicago

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.