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Hyatt Regency Chicago

4-star property
151 East Wacker Dr, Chicago, IL 1-855-887-0424
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4.4 out of 5
Excellent!
See all 77 Travelocity Reviews

"Location is good to be in the downtown area of Chicago. Many sights are in walking distance. Staff was very courteous. Concerns: was not shown in web ... " More

By a verified traveller on Fri 18 Jun 2021

Points Of Interest

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Hotel Description

4-star eco-friendly hotel near Chicago Riverwalk

Central Chicago getaway

A stay at this The Loop hotel places you steps from Michigan Avenue Bridge and within a 5-minute walk of Chicago Riverwalk. Grant Park and Chicago Theatre are also within half a mile (1 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 4 restaurants, 2 bars/lounges, and health club are some of the featured amenities. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a terrace, and limo/town car service are also offered.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 2019 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with digital channels. IPod docks, room service, and coffee/tea makers are also available.

Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$241* Per night/room 14 Jul. - 15 Jul.

Room, 2 Double Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite (Millennium Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Regency Chicago ratings based on 77 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency Chicago

Everyone (45) Couples (9) Family (22)
4 out of 5
Location is good to be in the downtown area of Chicago. Many sights are in walking distance. Staff was very courteous. Concerns: was not shown in website main restaurant was closed, no laundry services, no concierge. Due to C19 staffing is an issue. We were told they expect to be full service by end of summer. I would still suggest this hotel even with my concerns. The staff goes the extra mile and location is excellent.

Posted by on 18 Jun. 2021

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Comment from Hotel Management

18 Jun. 2021 by Reservations

Thank you for your message. Your feedback is greatly appreciated.

5 out of 5
Great stay

Posted by on 5 Jun. 2021

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Comment from Hotel Management

6 Jun. 2021 by Hyatt Regency Management

Thank you for your sharing your feedback and staying with us at the Hyatt Regency Chicago!

5 out of 5
Very nice location. Great facility. Glad everything’s opening up again.

Posted by on 2 Jun. 2021

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Comment from Hotel Management

3 Jun. 2021 by Hyatt Regency Chicago Management Team

Thank you for taking the time out of your day to share your feedback. We hope to welcome you back in the near future.

5 out of 5
great central location! due to covid not all restaurants open / but the Big Bar was amazing! great views and the food was good! I would def stay here again

Posted by on 1 Jun. 2021

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Comment from Hotel Management

2 Jun. 2021 by Hyatt Regency Chicago Management Team

Thank you for taking the time out of your day to share you feedback. We look forward to welcoming you again soon!

5 out of 5

Posted by on 1 Jun. 2021

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Comment from Hotel Management

11 Jun. 2021 by Hyatt Regency Management

Thank you for sharing your feedback and staying with us at the Hyatt Regency Chicago!

1 out of 5

Posted by on 18 May 2021

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Comment from Hotel Management

28 May 2021 by Hyatt Regency Management

Thank you for sharing your feedback.

5 out of 5

Posted by on 27 Mar. 2021

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Comment from Hotel Management

6 Apr. 2021 by Hyatt Regency Chicago Management Team

Thank you for taking the time out of your day to share your feedback. We hope to welcome you back in the future. Be well and take care.

5 out of 5

Posted by on 16 Feb. 2021

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Comment from Hotel Management

1 Mar. 2021 by Hyatt Regency Chicago Management Team

Thank you for taking the time out of your day to share your feedback. We look forward to welcoming you back in the future. Be well and take care.

5 out of 5
During our stay we had some issues with a noisy neighbor. As soon as we explained To the front desk what was happening they immediately said they would send security up and offered to change our room. Within 10 minutes we were in a new room and had no more issues the rest of our stay. Every employee we encountered went above and beyond to help us and they were all externally friendly and kind. The hotel itself is located within walking distance to so many things. Food, sightseeing, shops. We highly recommend this hotel.

Posted by on 28 Dec. 2020

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Comment from Hotel Management

28 Dec. 2020 by Hyatt Regency Chicago Management Team

Thank you for taking the time out of your day to share your feedback. We look forward to welcoming you back in the future.

4 out of 5
I like the customer service but the rooms didn't have a mini fridge to store water bottles or any other drink

Posted by on 27 Dec. 2020

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Comment from Hotel Management

28 Dec. 2020 by Hyatt Regency Chicago Management Team

Thank you for you feedback. I’m sorry to learn of your poor experience at our hotel and appreciate you letting us know your concerns. Based on your feedback, we will ensure to address this immediately to improve our hotel. I hope we can welcome you back again soon.

About the Hyatt Regency Chicago

Location 151 East Wacker Dr, Chicago, IL 60601

Property Features

There are 4 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A business center and limo/town car service are available. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 228000 square feet (21182 square meters) and includes conference space. A health club, a terrace, and tour/ticket assistance are also featured at the eco-friendly Hyatt Regency Chicago. Parking is available for a fee. This 4-star Chicago hotel is smoke free.

  • 2019 guestrooms or units
  • 36 levels
  • 2 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 228000 sq ft of conference space
  • 21182 sq m of conference space
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (29.7 km / 18.5 mi)
  • Train station: Millennium Station (0.7 km / 0.4 mi)
  • Metro station: State Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Regency Chicago offers 2019 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 48-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:30 AM to 11:00 AM.

Stetsons Modern Steak - This steakhouse serves dinner only.

American Craft Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

BIG Bar - This bar serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Market Chicago - This café serves breakfast and light fare. Open 24 hours.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of GBAC STAR Facility Accreditation (global expert).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15.00 and USD 24.50 for adults, USD 10.00 and USD 15.00 for children (approximately)
  • Covered self parking fee: USD 53 per day
  • Nearby parking fee: USD 53 per day (100 ft away)
  • Refrigerator fee: USD 25 per stay
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Hyatt
  • Chicago Hyatt Regency
  • Chicago Regency
  • Chicago Regency Hyatt
  • Hyatt Chicago
  • Hyatt Chicago Regency
  • Hyatt Regency Chicago
  • Hyatt Regency Hotel Chicago
  • Regency Chicago
  • Regency Hyatt Chicago
  • Hyatt Regency Chicago Hotel Chicago
  • Hyatt Regency Chicago Hotel
  • Hyatt Regency Hotel
  • Hyatt Regency Chicago Hotel
  • Hyatt Regency Chicago Chicago
  • Hyatt Regency Chicago Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.