6/10 Okay
Evgeniy
Travelled with family
2 Jan 2024
I cannot rate "cleanliness", because cleaning is my responsibility.
Otherwise:
- I have no basis for comparison and guess you get what you paid for in the expensive Costa Rica. The suite we stayed in was not very comfortable, mostly due to the lack of space. Everything is small - from the kitchen through the sofa to the bed. I paid for my kid close to the price for adult, but there was no provision for him whatsoever.
- The confusion starts with the arrival, since the property is called "Coco Sunset Hills" and this is what the sign at the gate says. Tropical Gardens Avenue is a couple of blocks to the north and even the local drivers are confused and don't know where to go.
- The remoteness of the reception to the property also does not contribute to the comfort.
- The TV is mounted close to the ceiling and uncomfortable to watch
- Communication - they would definitely not go the extra mile, but I would not rate it even as "good" - all my requests for little favours were politely declined, i.e. "I will see" or "Yes, we can do this tomorrow" and then nothing happens. Except one extra roll of toilet paper, which we did not even use.
- On the plus side, the pools are excellent. The area is also good with a few restaurants; the beach is within walking distance; Coco "downtown" is also not far away.
Evgeniy
Stayed 7 nights in Dec 2023