Find a cheap Hotel in Downtown Rochester

"From the moment we arrived, the level of customer service was disappointing. During check-in, the front desk associate remained focused on her phone and did not provide the attentive or professional service one would expect from the Hyatt brand. As I was traveling with my family of four, we were only provided with two towels in the room. We requested additional towels on three separate occasions, including an in-person visit to the front desk, yet they were never delivered. This lack of follow-through was both inconvenient and unacceptable. While the food at the Astor Restaurant was acceptable, the overall service experience there was also lacking. The host and waitstaff displayed an attitude that did not reflect a welcoming or service-oriented environment. I travel frequently and have historically preferred Hyatt properties. However, this experience was far below expectations and has caused me to reconsider that preference."

"Broken lamp glued together and with a prerty questionable stain. Not that I am picky but it was the first thing I saw when I woke up or went to sleep. Leaking water in the hallway, and the restaurant wasnt open during our stay, whixh was part of the decision to stay there. "

"Absolutely amazing "

"the parking area was very secure especially the underground parking. The fitness center was open 24 hours which is fantastic! The facilities were new and clean and the staff were very helpful and kind. "

"Tired Hotel….needs a complete refresh "

"Great breakfast and location to strong museum. Pool was cloudy and had to shut down one day during day time. although 4 year old had great fun and made friends. Bunk bed not comfortable, bunk bed room very tight not a lot of space for 2 and 4 year old to move around."