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Hyatt Regency Rochester

3.5 star property
3.5-star hotel near Rochester Riverside Convention Center, connected to the convention center

Choose dates to view prices

Photo gallery for Hyatt Regency Rochester

Front of property - evening/night
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Bar (on property)
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
125 East Main Street, Rochester, NY, 14604
  • Place, Rochester Riverside Convention Center
    ‪2 min walk‬
  • Place, Blue Cross Arena
    ‪6 min walk‬
  • Place, Strong
    ‪8 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(6 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

7.4 out of 10
Good
(19 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View

7.6 out of 10
Good
(12 reviews)
  • 33 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Skyline)

Suite, 1 King Bed (Skyline)

Suite, 1 King Bed (Skyline)

  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (High Floor)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View (High Floor)

8.0 out of 10
Very good
(4 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

7.8 out of 10
Good
(59 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (High Floor)

8.4 out of 10
Very good
(5 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, River View

7.0 out of 10
Good
(9 reviews)
  • 33 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

King Room with ADA Shower

  • Sleeps 4

Superior Suite

  • Sleeps 4

Two Queen Room High Floor

  • Sleeps 4

Two Queen Room with River View

  • Sleeps 4

Two Queen Room

  • Sleeps 4

King Room

  • Sleeps 4

King Room with River View

  • Sleeps 4

King Room High Floor

  • Sleeps 2

King Room with River View High Floor

  • Sleeps 4

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Hilton Garden Inn Rochester Downtown, NY

Downtown Rochester
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, 857 reviews
The price is CA $165
CA $193 total
includes taxes & fees
Jan 25 - Jan 26
Hilton Garden Inn Rochester Downtown, NY

About the area

Rochester

City center stay.You'll be steps from Rochester Riverside Convention Center and within a 10-minute walk of Blue Cross Arena with a stay at this Downtown Rochester hotel. Eastman School of Music and Strong are also within half a mile (1 km).

What's nearby

  • Rochester Riverside Convention Center - 2 min walk - 0.2 km
  • Genesee River - 2 min walk - 0.2 km
  • Blue Cross Arena - 6 min walk - 0.6 km
  • Strong - 8 min walk - 0.7 km
  • Eastman School of Music - 8 min walk - 0.7 km

Getting around

  • Rochester Station - 10 min walk
  • Greater Rochester Intl. Airport (ROC) - 12 min drive

Restaurants

  • ‪Rochester Public Library - ‬4 min walk
  • ‪The Street - Craft Kitchen And Bar - ‬1 min walk
  • ‪Mercantile On Main - ‬3 min walk
  • ‪Bar Bantam - ‬4 min walk
  • ‪Patron Saint - ‬4 min walk

About this property

Hyatt Regency Rochester

3.5-star hotel near Rochester Riverside Convention Center, connected to the convention center
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms.

WiFi is free in public spaces. A fitness center, a terrace, and a vending machine are also featured at the business-friendly Hyatt Regency Rochester. Parking is available for a fee.

This 3.5-star Rochester hotel is smoke free.

  • 341 guestrooms or units
  • 25 levels
  • Meeting rooms
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hyatt Regency Rochester offers 341 accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters. 55-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Similar properties

Lobby
Hilton Garden Inn Rochester Downtown, NY
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, 857 reviews
The price is CA $165
CA $193 total
includes taxes & fees
Jan 25 - Jan 26
Hilton Garden Inn Rochester Downtown, NY

Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (USD 16 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 22 for adults and USD 9 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (72 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 60 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 22 for adults, and USD 9 to 15 for children
  • Covered self parking fee: USD 16 per day (in/out privileges)
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Regency Hotel Rochester
Hyatt Regency Rochester
Hyatt Rochester
Rochester Hyatt
Rochester Hyatt Regency
Hyatt Regency Rochester Hotel Rochester
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Rochester
Hyatt Regency Rochester Hotel Rochester

Hyatt Regency Rochester Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 392 out of 1000 reviews
Rating 8 - Good. 214 out of 1000 reviews
Rating 6 - Okay. 176 out of 1000 reviews
Rating 4 - Poor. 113 out of 1000 reviews
Rating 2 - Terrible. 105 out of 1000 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Lorraine

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Front desk staff was the worse, was not told about breakfast and I booked 2 queen beds and when I arrived I was told only a king bed was available. Terrible service!
Stayed 2 nights in Sep 2025

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It feels and looks like an un kept property. Carpeting in the hallways is dirty and needs replacement. It makes the hallways smell bad. The bed is ultra soft; awful to sleep. Although the room did not have carpeting, it smelled old and musty. Not with the money.
Stayed 3 nights in Oct 2025

6/10 Okay

Timothy

Disliked: Cleanliness, room comfort
The rooms were far from clean and the beds were not conferrable and the pillows were flat. The towels were rough and scratchy not very soft at all. The room had a sticky feel far from clean for the price.
Stayed 2 nights in Oct 2025

8/10 Good

LISA, Niagara Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Parking ramp is somewhat of an obstacle course but you feel safe and secure. Hotel lobby and room was very clean. Breakfast had some issues like rotting bananas. The fruit for yogurt was just about empty. The French toast sticks were hard as a rock. Staff was very nice and accommodating.
Stayed 1 night in Oct 2025

10/10 Excellent

Deana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was vry clean, the lobby was nice an always smelled good only thing i wish they had a microwave in the room. I loved how you had to have a code to get in and out of garage with made things safer
Stayed 2 nights in Oct 2025

2/10 Terrible

Brendan

Disliked: Cleanliness, property conditions & facilities
Room bathroom had a toilet issue where water was leaking into bathroom floor. Hotel was unable to move me into another room
Stayed 2 nights in Oct 2025

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From check in to check out, it was perfect. We had tickets to the Arena, and getting to the hotel and getting to the venue was easy. All good.
Stayed 1 night in Oct 2025

10/10 Excellent

Regan

Stayed 1 night in Oct 2025

6/10 Okay

Eric

Liked: Staff & service
The hotel was just ok. We were looking forward to using the pool but turned out to be freezing and the hot tub doesn’t work as it’s boarded up. The pool area wasn’t very clean either. We asked for more soaps etc for the room and no one ever came with them. In general the stay was fine I suppose I just was hoping for more from a Hyatt.
Stayed 2 nights in Oct 2025

2/10 Terrible

Carol

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Counter staff had attitude made service. I spoke no English second bed was requested took over a day to get showered. Didn’t work completely safe did not work. Refrigerator was frozen over. No privacy tag to hang on door made entered room made bed even with all of our stuff there but did not return the next day to try it again overall dissatisfied with this facility will not return 100%. It will not recommend this property to anyone.
Stayed 3 nights in Oct 2025

8/10 Good

Mandy

Stayed 2 nights in Oct 2025

6/10 Okay

YoungHee, Long Island City

Travelled with family
Disliked: Staff & service, amenities
The elevator was broken and they didn’t provide any alternative solution. Just said they are working on it. Also staff were unfriendly. They were chatting themselves while I was trying to check in and I couldn’t hear what the other staff was saying.
Stayed 2 nights in Oct 2025

4/10 Poor

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing Front Desk and Security Experience – Not What I Expected from a Hyatt I recently stayed at the Hyatt Regency in Rochester, NY, and unfortunately, my experience was not what I expected from a brand with Hyatt’s reputation. From the moment we arrived, the front desk staff set the wrong tone. They didn’t have my room ready at the check in time as promised by 3pm I didn’t get into a room until 9 O’clock pm the day of my check in.They were not welcoming, seemed disinterested, and came across as rude — not the kind of first impression anyone wants when checking in. Equally disappointing was the security staff, who were unfriendly and unapproachable, which made us feel uncomfortable during our stay. That said, I want to acknowledge the housekeeping team, who were excellent — our room was spotless and they stayed on top of everything throughout our stay. Also, kudos to the bar staff and the morning restaurant crew — they were kind, attentive, and genuinely welcoming, which was a refreshing contrast to the front desk experience. Overall, the service was hit or miss. While some teams clearly take pride in their work, others made the stay feel less than hospitable. Until the front desk and security staff improve their professionalism and attitude, I would think twice before booking here again.
Stayed 4 nights in Sep 2025

8/10 Good

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The elevators were mostly not working during our stay, but the staff kindly supported the line using the Service Elevator, - unexpected but effective.
Stayed 1 night in Oct 2025

4/10 Poor

Jeff

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Th
Stayed 1 night in Oct 2025

6/10 Okay

Sandra

Travelled with family
We had an issue in one room and was moved to another. The other room had an issue in the bathroom. The elevator in Saturday was slow and we had to take the stairs. The hotel does need to be updated.
Stayed 3 nights in Sep 2025

8/10 Good

Heather

Stayed 1 night in Oct 2025

4/10 Poor

Jeff

Travelled with partner
Disliked: Amenities, property conditions & facilities
Two of the three elevators were broken and had been for days. That should be a priority when you have 25 floors. Also, the ice machine on the 22nd floor was broken, I was not going to wait an hour for the elevator to go to the ice machine on the 11th floor. Disappointing
Stayed 1 night in Oct 2025

4/10 Poor

Peter

Business traveller
Disliked: Amenities, property conditions & facilities
Really dated, the escalators didn't work Carpet worn and dated/
Stayed 1 night in Sep 2025

10/10 Excellent

Jessica

Stayed 1 night in Sep 2025

10/10 Excellent

Alyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. The rooms are not sound proof but with a fan app it was totally fine.
Stayed 3 nights in Sep 2025

8/10 Good

Sara

Stayed 1 night in Sep 2025

6/10 Okay

Christian

Liked: Staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Sarbjit

Travelled with family
Liked: Staff & service, property conditions & facilities
Helpful staff , clean
Stayed 2 nights in Sep 2025