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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3.0 star property
3-star hotel near University of Rochester

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Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Bar (on property)
Lobby
Property amenity
Exterior
Indoor pool, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
800 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪14 min walk‬
  • Place, Marketplace Mall
    ‪15 min walk‬
  • Place, Tim Hortons Iceplex
    ‪3 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Communications)

7.8 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.2 out of 10
Very good
(40 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(43 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed (Wet Bar)

7.4 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Twin Bed

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About the area

Rochester

Near the airport.You'll find Marketplace Mall and Monroe Community College within 2 miles (3 km) of this hotel. Tim Hortons Iceplex and Fair and Expo Center are also within 3 miles (5 km).

What's nearby

  • Monroe Community College - 14 min walk - 1.3 km
  • Marketplace Mall - 15 min walk - 1.3 km
  • Tim Hortons Iceplex - 3 min drive - 2.2 km
  • Cinemark Movies 10 - 5 min drive - 2.2 km
  • University of Rochester - 7 min drive - 7.2 km

Getting around

  • Rochester Station - 17 min drive
  • Greater Rochester Intl. Airport (ROC) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪Shake Shack - ‬5 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬7 min walk
  • ‪Panera Bread - ‬7 min walk
  • ‪Mission BBQ - ‬10 min walk

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3-star hotel near University of Rochester
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 4300 square feet (399 square meters) and includes conference space. The business-friendly Holiday Inn Hotel & Suites Rochester - Marketplace by IHG also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This 3-star Rochester hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 4300 sq ft of conference space
  • 399 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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  • Pool
  • Breakfast included
  • Pet friendly
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from January 5 2026 to January 31 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Pool use is for registered hotel guests only.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Hotel

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 432 out of 1001 reviews
Rating 8 - Good. 287 out of 1001 reviews
Rating 6 - Okay. 145 out of 1001 reviews
Rating 4 - Poor. 66 out of 1001 reviews
Rating 2 - Terrible. 71 out of 1001 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Maureen

Disliked: Cleanliness
The pillows smelled. The air conditioner did not cool the room.
Stayed 1 night in Sep 2025

8/10 Good

Marlon, Enfield

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Close proximity to my travels.
Stayed 1 night in Oct 2025

2/10 Terrible

Nicholas

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t usually write reviews but this one needed to be heard. Hotel called me last minute saying my room was no longer available after driving 7+ hrs. I asked what I can do and their response was “get another hotel” when I explained how far I drove he said he didn’t know what to tell me and hung up. Very disappointing customer service. Never again will I book here.
Stayed 2 nights in Sep 2025

6/10 Okay

Laura

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
No housekeeping the first three days of the stay and they double booked our room so we had to stay in a suite with a pull out couch
Stayed 5 nights in Sep 2025

10/10 Excellent

Robert

Stayed 1 night in Sep 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice, room not ready at 5:30 in evening. That was my only complaint
Stayed 1 night in Sep 2025

10/10 Excellent

Susan, Rexville

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfy beds, Bar-restaurant on site
Stayed 1 night in Sep 2025

8/10 Good

Jagger

Travelled with family
Liked: Cleanliness, amenities
Safe
Stayed 1 night in Sep 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful
Stayed 1 night in Sep 2025

6/10 Okay

Ferdinand, Chappaqua

Stayed 4 nights in Sep 2025

6/10 Okay

Ferdinand, Chappaqua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean with updates to lobby and rooms, though hallways, carpets, foom furniture and finishing are clearly aged. It served its purpose. Housekeeping was lacking. During our 5 night stay, trash was emptied, but towels were changed and beds were made only twice. No replacements were provided for toilet paper, tissues or laundry bags throughout the stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2025

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and clean. The pool area was clean. The bar was nice and the bar tender was friendly.
Stayed 1 night in Sep 2025

2/10 Terrible

Rebecca

They canceled my reservation without notifying me. I had to scramble at 10 pm on a Friday night after a 5 hour drive to find other accommodations.
Stayed 1 night in Sep 2025

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall good stay. However, the front door said guests would have to use their key card to enter after 10pm but the door opened without the card and no one was at the desk as far as I could tell on either night. In addition, the toilet stopped flushing late in the evening and no one answered the service call. Did not see anyone at the desk when I came back that night so did not walk out there for help. Leaving next day so informed cleanig staff and front desk when we left.
Stayed 2 nights in Sep 2025

8/10 Good

Angela

Travelled with family
Liked: Amenities
Property was outdated hard to navigate. Staff was friendly but understaffing led to him being overwhelmed with responsibilities there was a birthday party for children going on which was fine but he had too much to do and needed help. The signs don’t really direct you around the building the elevator is small and my daughter is in a wheelchair so it was barely able to fit us both with our one piece of luggage and it opens extremely close to the stairs so it was dangerous then there aren’t any signs when you get off to tell you what’s next so I had to figure out that I needed to go through another unmarked door that wasn’t handicapped accessible to find our room. I had to walk in circles up and downstairs to find an ice machine there is no indicator to show you where it was. The room is outdated and needs so upgrading. It wasn’t clean there was balls of hair in the shower and covering the drain. It’s definitely overpriced for what you walk into. Then I paid extra for breakfast which was the same free breakfast you’d receive at any other hotel chain. A disappointing stay. And being my first time staying in Rochester I’ll say next time I’ll choose another hotel. The area was great because there were so many stores and restaurants and it’s right off the highway. That was a positive and even though the staff member was overwhelmed he was extremely friendly and helpful as well as apologetic. He just needed help.
Stayed 1 night in Sep 2025

6/10 Okay

Erica

Disliked: Staff & service, property conditions & facilities
My entire 3 night stay was ruined because due to a medical emergency on the last night I had to unexpectedly leave my room at 1am and when I returned at 3:45am I discovered I left my key in my room. No one was at the front desk or anywhere in the hotel until 6am despite the online rep stating they escalated the situation to upper management at 4am. After an hour of standing at the desk with no one working, I walked behind the desk to see if I can find someone and found an UNATTENDED SPACE HEATER ON FULL BLAST. So not only was there no employee on duty, it was a major fire hazard that endangered the lives of every single guest. And when I told the online rep this they didn't do anything about it.
Stayed 3 nights in Sep 2025

8/10 Good

Andrew Stephen

Business traveller
Nothing wrong with the property. Bed was comfy and the room was adequate. Only 1 person on duty it seemed like and the counter was often vacant if you wanted to buy snacks or a drink which was inconvenient. Otherwise it was a solid stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Stayed 10 nights in Sep 2025

10/10 Excellent

Hurley

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

Nice hotel, a little pricey for what we got. Must have been a very busy weekend.
Stayed 2 nights in Sep 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to shops
Stayed 2 nights in Sep 2025

8/10 Good

CARL

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Bar was not ppen on weekends due to staffing.
Stayed 6 nights in Sep 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family-Friendly/Traveling alone I am careful where I stay, I felt safe and comfortable here.
Stayed 1 night in Sep 2025

10/10 Excellent

Choudhury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night but it was very good place
Stayed 1 night in Aug 2025