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4.5 out of 5

"It was my birthday weekend, and I booked a 2 queen bed executive room. At check-in, I was told that they overbooked my room and upgraded my room to a ... " More

By a verified traveller on Thu 27 Feb 2020

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Hotel Description

4-star guestrooms with free WiFi

Fairport retreat

You'll find Eastview Mall and Powder Mills Park within 2 miles (3 km) of this hotel. Casa Larga Vineyards and Valentown Museum are also within 3 miles (5 km).

9-hole golf course

This smoke-free hotel features a golf course, a full-service spa, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the indoor pool and perks like free valet parking and a free area shuttle.

Free Internet, MP3 docks

Boasting comforts like premium bedding and down comforters, the 234 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include MP3 docks, refrigerators, and minibars.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$215* Per night/room 12 Aug. - 13 Aug.

Executive Two Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Woodcliff Hotel and Spa ratings based on 20 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Woodcliff Hotel and Spa

Everyone (16) Couples (2) Family (1)
5 out of 5
Excellent facility, would stay again if in Rochester

Posted by on 25 Aug. 2019

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5 out of 5
It was my birthday weekend, and I booked a 2 queen bed executive room. At check-in, I was told that they overbooked my room and upgraded my room to a suite!! Love it!!! The room was awesome, and so were the amenities.

Posted by , from New York on 27 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by AGM

On behalf of our entire team, I would like to thank you for allowing us to be your home away from home during your recent stay at the Woodcliff. We trust that your visit was an enjoyable and productive one. Our goal is to always ensure 100% guest satisfaction. My team and I strive to exceed your expectations and we are constantly looking for ways to improve and make your stay with us as enjoyable and care- free as possible. Thank you for taking the time to comment on your stay and am pleased that you found the hotel to your liking. We thank you for your patronage of our facilities, and we look forward to your next stay with us. Respectfully yours, Greg Conard Assistant General Manager

4 out of 5

Posted by on 3 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by AGM

On behalf of our entire team, I would like to thank you for allowing us to be your home away from home during your recent stay at the Woodcliff. We trust that your visit was an enjoyable and productive one. Our goal is to always ensure 100% guest satisfaction. My team and I strive to exceed your expectations and we are constantly looking for ways to improve and make your stay with us as enjoyable and care- free as possible. Thank you for taking the time to comment on your stay and am pleased that you found the hotel to your liking. We thank you for your patronage of our facilities, and we look forward to your next stay with us. Respectfully yours, Greg Conard Assistant General Manager

5 out of 5
Love having a view in the back. Looks down on the gazebo and outdoor pool and see the city lights. Have been here at least a dozen times. Always come for the spa for a couples massage (excellent!) and stay the night.

Posted by on 23 Jan. 2020

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Comment from Hotel Management

24 Jan. 2020 by AGM

On behalf of our entire team, I would like to thank you for allowing us to be your home away from home during your recent stay at the Woodcliff. We trust that your visit was an enjoyable and productive one. Our goal is to always ensure 100% guest satisfaction. My team and I strive to exceed your expectations and we are constantly looking for ways to improve and make your stay with us as enjoyable and care- free as possible. Thank you for taking the time to comment on your stay and am pleased that you found the hotel to your liking. We thank you for your patronage of our facilities, and we look forward to your next stay with us. Respectfully yours, Greg Conard Assistant General Manager

1 out of 5
We checked in and they said we would be on the second floor above a wedding. I had no idea that the sounds would be so loud it would be like we were a member of the wedding party. Absolutely no help from the front desk. 10:51 at night and the base is so loud there is no ignoring it. Too bad I can't give a negative rating.

Posted by on 26 Aug. 2019

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4 out of 5

Posted by on 12 Aug. 2019

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5 out of 5

Posted by on 4 Aug. 2019

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5 out of 5

Posted by on 23 May 2019

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5 out of 5

Posted by on 14 Apr. 2019

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5 out of 5

Posted by on 24 Mar. 2019

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About the Woodcliff Hotel and Spa

Location 199 Woodcliff Dr, Fairport, NY 14450

Property Features

Woodcliff Hotel and Spa offers its guests a full-service spa, a golf course, and an indoor pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center, a meeting room, and limo/town car service. Event space at this hotel measures 6035 square feet (561 square meters) and includes conference space. A seasonal outdoor pool, a health club, and a spa tub are also featured at the business-friendly Woodcliff Hotel and Spa. An area shuttle within 2 mi and a roundtrip airport shuttle (available on request) are free. Free valet parking is available. This 4-star Fairport hotel is smoke free.

  • 1 building
  • 234 guestrooms or units
  • 6 levels
  • 6035 sq ft of conference space
  • 561 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Greater Rochester Intl. Airport (ROC) (25.4 km / 15.8 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 2 mi
  • Parking: Free valet parking

Room Amenities

Woodcliff Hotel and Spa offers 234 accommodations with MP3 docking stations and minibars. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Fairport hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

Horizons Restaurant - This restaurant serves breakfast, brunch, dinner, and light fare. Reservations are required.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Airport shuttle service is available on request from 7:00 AM to 11:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport shuttle service is offered on request from 7:00 AM to 11:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.Individually-wrapped food options are available for breakfast and dinner.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.45 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Woodcliff Fairport
  • Woodcliff Hotel
  • Woodcliff Hotel Fairport
  • Woodcliff
  • Lodge At Woodcliff
  • Hotel At Woodcliff
  • At Woodcliff Hotel
  • Woodcliff Hotel and Spa Hotel
  • Woodcliff Hotel and Spa Fairport
  • Woodcliff Hotel and Spa Hotel Fairport

You should know

  • Woodcliff Hotel and Spa offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.