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Hilton Garden Inn Rochester Downtown, NY

3.0 star property
3-star hotel near Strong

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Photo gallery for Hilton Garden Inn Rochester Downtown, NY

Lobby
Reception
Exterior
Ballroom
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking available
  • Room service
  • Bar
  • Gym

Explore the area

View in a map
155 E Main St, Rochester, NY, 14604
  • Place, Rochester Riverside Convention Center
    ‪2 min walk‬
  • Place, Blue Cross Arena
    ‪6 min walk‬
  • Place, Strong
    ‪8 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 2 Queen Beds

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed (Larger Room)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Rollin Shower)

Room, 1 King Bed, Accessible (Rollin Shower)

Room, 1 King Bed, Accessible (Rollin Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

Room, 1 King Bed with Sofa bed (Larger Room)

Room, 1 King Bed with Sofa bed (Larger Room)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Rollin Shower)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible (Rollin Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Accessible

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

37-inch flat-screen TV with premium channels, TV, iPod dock

Deluxe Room, 1 King Bed, Accessible

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

37-inch flat-screen TV with premium channels, TV, iPod dock

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (Wetbar)

Junior Suite, 1 King Bed with Sofa bed (Wetbar)

Junior Suite, 1 King Bed with Sofa bed (Wetbar)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite (2 Queen Beds & Sofa Bed)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite (2 Queen Beds & Sofa Bed)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior King Suite with Sofabed

Living area

Junior King Suite with Sofabed

  • Sleeps 4

Junior Two Queen Suite with Sofabed

  • Sleeps 6

Larger King Room with Sofabed

  • Sleeps 3

Premium Two Queen Room

  • Sleeps 4

Mobility Hearing Accessible Two Queen Junior Suite with Seated Shower

  • Sleeps 4

Accessible King Room with Roll in Shower

  • Sleeps 2

Mobility Accessible King Room with Bathtub

  • Sleeps 2

Hearing Impaired Accessible King Room

  • Sleeps 2

Hearing Impaired Accessible Two Queen Junior Suite

  • Sleeps 6

Mobility Accessible Two Queen Room with Roll in Shower

  • Sleeps 4

Hearing Accessible Two Queen Room

  • Sleeps 4

Mobility Accessible Deluxe One Bedroom King Suite with 3x3 Transfer Shower

  • Sleeps 4

Accessible King Suite with Bathtub

  • Sleeps 4

Hearing Accessible Business King Suite

  • Sleeps 4

Deluxe King Suite with Tub and Sofabed

  • Sleeps 4

Larger King Room With Sofabed

  • Sleeps 3

Two Queen Room

  • Sleeps 4

King Room

  • Sleeps 2

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About the area

Rochester

Downtown Rochester stay.With a stay at this Downtown Rochester hotel, you'll be steps from Rochester Riverside Convention Center and Genesee River. Geva Theatre Center and Blue Cross Arena are also within half a mile (1 km).

What's nearby

  • Rochester Riverside Convention Center - 2 min walk - 0.2 km
  • Genesee River - 2 min walk - 0.2 km
  • Blue Cross Arena - 6 min walk - 0.6 km
  • Strong - 8 min walk - 0.7 km
  • Eastman School of Music - 8 min walk - 0.7 km

Getting around

  • Rochester Station - 10 min walk
  • Greater Rochester Intl. Airport (ROC) - 12 min drive

Restaurants

  • ‪Rochester Public Library - ‬4 min walk
  • ‪The Street - Craft Kitchen And Bar - ‬1 min walk
  • ‪Mercantile On Main - ‬3 min walk
  • ‪Bar Bantam - ‬3 min walk
  • ‪Am/Fm Coffee - ‬6 min walk

About this property

Hilton Garden Inn Rochester Downtown, NY

3-star hotel near Strong
Hilton Garden Inn Rochester Downtown, NY offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and 2 meeting rooms are available. Hilton Garden Inn Rochester Downtown, NY also features a vending machine, a fireplace in the lobby, and laundry facilities. Parking is available for a fee.

  • 106 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 2015
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Newspapers for purchase
  • Fireplace in lobby
  • ATM
  • Elevator
  • Bar or lounge
Hilton Garden Inn Rochester Downtown, NY offers 106 accommodations with iPod docking stations and safes. 37-inch flat-screen televisions come with pay movies. Refrigerators, microwaves, and coffee/tea makers are provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Similar properties

Restaurant
Hampton Inn & Suites Rochester Downtown
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.8 out of 5, Exceptional, 532 reviews
The price is CA $187
CA $213 total
includes taxes & fees
Dec 21 - Dec 22
Hampton Inn & Suites Rochester Downtown

Property amenities

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 10 per day)
  • Onsite parking options include a garage

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7.95 to 15 for adults and USD 5.95 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium channels
  • iPod dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7.95 to 15 for adults, and USD 5.95 to 10 for children
  • Self parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Rochester Downtown
Hilton Garden Rochester Downtown
Hilton Garden Inn Rochester Downtown Hotel Rochester
Hilton Rochester
Rochester Hilton Garden Inn
Hilton Garden Inn Rochester Downtown Hotel
Hilton Rochester Downtown, Ny
Hilton Garden Inn Rochester Downtown
Hilton Garden Inn Rochester Downtown NY
Hilton Garden Inn Rochester Downtown, NY Hotel
Hilton Garden Inn Rochester Downtown, NY Rochester
Hilton Garden Inn Rochester Downtown, NY Hotel Rochester

Reviews

Hilton Garden Inn Rochester Downtown, NY Reviews

8.2

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 400 out of 845 reviews
Rating 8 - Good. 225 out of 845 reviews
Rating 6 - Okay. 126 out of 845 reviews
Rating 4 - Poor. 60 out of 845 reviews
Rating 2 - Terrible. 34 out of 845 reviews

Reviews

6/10 Okay

Ruth

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Check in and parking confusing. Address is East Main St but entrance is Stone St. Front desk staff glued to computers and slow to greet us . We arrived 15 minutes after check in time and were told rather curtly that room not ready and come back in 30 minutes. When we returned in 45 our room still not ready. We were then given another room. Our room was clean and quiet snd comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Sherelle

Stayed 1 night in Aug 2025

10/10 Excellent

Tatiana

Stayed 4 nights in Aug 2025

2/10 Terrible

Franklin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The a.c. didnt work. They split my family of four into two dirty rooms. They didn't put the fact they moved us into the rooms into their data base so none of the rest of the staff knew we were in those rooms. A male security guard tried to walk into one of the rooms as my wife and 16 year old daughter were dressing. They he proceeded to tell me we werent supposed to be in these rooms. He then escorted me go the front desk to explain? This continued multiple times as everytime the staff shift changed they were unaware we were in these rooms and when we were scheduled to check out. What should have been a great trip turned into a horrible horrible experience.
Nasty pubic hair in the shower when we arrived
Pubic hair
Dirty old room
Dirty musty smelling old room
Stayed 2 nights in Aug 2025

6/10 Okay

Shawn

Stayed 2 nights in Aug 2025

8/10 Good

Philip, Saratoga Springs

Stayed 2 nights in Aug 2025

6/10 Okay

Gloria

Travelled with family, Travelled with family and small children
Disliked: Amenities
It was not the most terrible stay but it wasn’t the most comfortable either. The hotel was understaffed so no room service, dining options are limited if you arrive late.
Stayed 2 nights in Aug 2025

8/10 Good

Debra lee

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It comes across as a a dreary, old, slightly broken down version of a Hampton House. My tV remote was missing a piece. The phones should at least have the number for the front desk. It was freezing and took all night to warm up. The sill by the window was damaged.
Stayed 1 night in Aug 2025

4/10 Poor

Kristin

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The common areas are lovely and elegant. The rooms are poor quality. Poor sheets and pillows. Mold in the bathrooms. One of our bedspreads was stained with a brown stain. Front desk staff when we checked in late at night was not personally groomed and not dressed professionally. We asked the front desk to have housekeeping make our beds one day during a three day stay and she acted like we asked for the moon. It felt like we were staying at a motel six. Not a Hilton. Motel 6 may have been nicer.
Stayed 3 nights in Aug 2025

6/10 Okay

Yeu chen

Liked: Staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

Lashonda

Liked: Cleanliness
The pool was closed the entire time just about.
Stayed 3 nights in Aug 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was fantastic.
Stayed 2 nights in Aug 2025

6/10 Okay

Tara

Travelled with family
Disliked: Staff & service, amenities
The pool was not open, my kids were extremely disappointed.
Stayed 1 night in Aug 2025

6/10 Okay

Lori

Stayed 1 night in Jul 2025

8/10 Good

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was down for maintenance and there was no cook for the in-house restaurant, which were two of the main reasons I picked this hotel for my stay. But parking was super convenient and the staff was very helpful in finding another restaurant.
Stayed 1 night in Jul 2025

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

6/10 Okay

Tiffany

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
My son and I stayed here for an event down the street. While the location was convenient and staff were friendly, check in took a lot longer than expected and our bathroom shower had a lot of black mold in it.
Stayed 1 night in Jul 2025

8/10 Good

Jason

Stayed 3 nights in Jul 2025

4/10 Poor

Ricky

Travelled with family
Disliked: Staff & service, property conditions & facilities

Very poorly run hotel

starting off the room is old and outdated. Shower curtain was old and torn badly and looked like something out of a dumpster. To top it off we went to go have breakfast this morning and were informed they were only serving the buffet for breakfast due to lack of food. after agreeing to get the buffet they ran out of food completley and half my family even got to eat ,but i was still charged for everyone.$90 dollars. and to make it even worse the staff was openingly fighting with onw another for over 30 minutes in front of everyone swearing at each other and yelling and slamming stuff around. i was extremely disappointed with this hotels professionalism and the way they talk to customers. we had over 10 rooms booked at this hotel as we were all there for my nieces wedding. I stay at hilton hotels 3/4 times weekly but never experienced a crap show like this
Stayed 1 night in Jul 2025

6/10 Okay

Maurine

Liked: Cleanliness
Accommodations were fine. Poor service in restaurant.
Stayed 1 night in Jul 2025

10/10 Excellent

Frances

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Nikki

Stayed 1 night in Jun 2025

2/10 Terrible

Judy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no shower curtain. Ants were crawling all over the bathroom floor. The shower drain was completely clogged with massive amounts of hair and would not drain. The air conditioning did not work. The arm on the sofa sleeper was so worn that it had a sharp piece of exposed metal sticking out (it actually cut me). The bed linens on the sleeper sofa were dirty. When I went to the front desk to inform management of our issues, while the person was very nice, she told me there were no other rooms available for us. It was 10:00 pm on a Wednesday. We left and went to another hotel as our room was uninhabitable.
Stayed 1 night in Jun 2025

10/10 Excellent

Keisha

Stayed 1 night in May 2025

10/10 Excellent

John, Batavia

Stayed 1 night in Jun 2025