6/10 Okay
Ted
Travelled with family
Mar 24, 2025
Liked: Room comfort
Disliked: Staff & service
Very disappointed
I have stayed here when in edm 7 or 8 times,the 1st morning i had to take a cold shower no hot water at all my daughter refused to,later that night at 8pm i still had no hot water was barley warm,i told the gentleman at the front desk march 21st said they could not switch us to a new room with hot shower til he comes up to finger test it,i said follow me up,i took15 mins but i had to call down 2 times for him to finally arrive,then he tested the sink tap which was pretty warm but not hot then he tested the shower tap which was running for 10 mins as per his suggestion and i was not very warm at all compared to sink he had the nerve to try to convince me it was hot who the hell foes he think he is or or he is dealing with i was so pissed at his smugg attitude i told him we are checking out now 2 nights early he then finally said he will move us,what a complete mess he showed no sympathy towards our needs we will never stay at this hotel again.
Ted
Stayed 3 nights in Mar 2025