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Hotel Universo

3.0 star property
3-star hotel near Piazza di Santa Maria Novella

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Photo gallery for Hotel Universo

Deluxe Room
Front of property - evening/night
Superior Double or Twin Room | Room amenity
Interior
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Laundry
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Piazza Santa Maria Novella, 20, Florence, FI, 50123
  • Place, Basilica of Santa Maria Novella
    ‪1 min walk‬
  • Place, Piazza di Santa Maria Novella
    ‪1 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪6 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪13 min drive‬

Room options

View all photos for Triple Room

Triple Room

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

8.4 out of 10
Very good
(13 reviews)
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

9.2 out of 10
Wonderful
(16 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the area

Florence

Heart of Florence.Within a 10-minute walk of this Historic Centre of Florence hotel, you'll find Piazza di Santa Maria Novella and Cathedral of Santa Maria del Fiore. Also, Ponte Vecchio is within half a mile (1 km) and Uffizi Gallery is within 2 miles (3 km).

What's nearby

  • Basilica of Santa Maria Novella - 1 min walk - 0.0 km
  • Piazza di Santa Maria Novella - 1 min walk - 0.1 km
  • Via de' Tornabuoni - 3 min walk - 0.3 km
  • Cathedral of Santa Maria del Fiore - 6 min walk - 0.6 km
  • Ponte Vecchio - 9 min walk - 0.8 km

Getting around

  • Unità Tram Stop - 1 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 4 min walk
  • Florence Airport, Peretola (FLR) - 23 min drive

Restaurants

  • ‪giaogiao stazione firenze - ‬2 min walk
  • ‪Trattoria La Madia - ‬3 min walk
  • ‪The Fiddler's Elbow - Irish Pub - ‬1 min walk
  • ‪Banki Ramen - ‬2 min walk
  • ‪Shake Cafe - ‬1 min walk

About this property

Hotel Universo

3-star hotel near Piazza di Santa Maria Novella
Hotel Universo offers its guests multilingual staff, tour/ticket assistance, and concierge services. A computer station is on site and WiFi is free in public spaces. Hotel Universo also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3-star Florence hotel is smoke free.

  • 42 guestrooms or units
  • 5 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Hotel Universo offers 42 accommodations with minibars and slippers. Each accommodation is individually furnished and decorated. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, bidets, and hair dryers.

This Florence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 48 per night)

Accessibility

  • Elevator

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from November 4 2024 to December 31 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 48 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

Property Registration Number IT048017A1SHCBGE33

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Universo Florence
Universo Florence
Hotel Universo Hotel
Hotel Universo Florence
Hotel Universo Hotel Florence

Hotel Universo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 260 out of 811 reviews
Rating 8 - Good. 327 out of 811 reviews
Rating 6 - Okay. 148 out of 811 reviews
Rating 4 - Poor. 45 out of 811 reviews
Rating 2 - Terrible. 31 out of 811 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location.
Stayed 2 nights in Oct 2024

8/10 Good

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. Short (5 min) walk from the train station and close to shopping, great food, and next to the Piazza Santa Maria. Room and Facility is plain and small but nice.
Stayed 1 night in Oct 2024

8/10 Good

Juan

Liked: Staff & service
Rooms are very old, but the bathroom was renovated.
Stayed 2 nights in Oct 2024

10/10 Excellent

Antonella, Bethesda

Stayed 2 nights in Oct 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Just the room and bathroom was a little small. Everyone was very kind!
Stayed 1 night in Oct 2024

8/10 Good

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located on a large piazza with many restaurants and an excellent gellateria and Basilica steps away. The piazza is very loud the Friday night we stayed but earplugs were the trick. Not many amenities, no breakfast, but nearby cafes provide pastries, sandwiches, and espresso. Ten minute walk to the train station terminal.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with a friendly staff.
Stayed 1 night in Oct 2024

6/10 Okay

Josue

Disliked: Cleanliness, property conditions & facilities
I only recommend one night stay
Stayed 1 night in Oct 2024

10/10 Excellent

Mikeson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from train station. Lots of options for dinning
Stayed 1 night in Oct 2024

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2024

8/10 Good

Joseph

Travelled with family
Liked: Staff & service
Enjoyed the location and the convenience. A bit noisy and minimum extras such as soap and shampoo
Stayed 2 nights in Oct 2024

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness
Nothing like the pictures used on the advertised and most of our outlets didn't work for some reason.
Stayed 3 nights in Oct 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Florence is a beautiful city, but everything was really outdated, dirty, the beds felt like cardboard. The staff however was really kind. You hear every little sound from outside and through the halls. I do have to give them the shower was one of the best in all of Italy. The water pressure was great lol! If it’s a one day stay I say do it, but more then a day, I don’t know… rethink your plan maybe?
Stayed 1 night in Oct 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and near the train station. Room 500 is a bit small. Not sure how it compares to other rooms.
Stayed 1 night in Oct 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very good location. The windows did a good job at keeping the sound out.
Stayed 3 nights in Sep 2024

2/10 Terrible

Suraj

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Noisy, faulty electrical outlets and uncomfortable mattress. Would not recommend
Stayed 3 nights in Oct 2024

10/10 Excellent

RANIA

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

Peter

Stayed 1 night in Sep 2024

4/10 Poor

Maureen

Travelled with partner
Liked: Cleanliness, staff & service
Friendly and helpful staff. Nice lobby, room mediocre. Too hot and could not adjust to A lower temperature. Bugs in room, Shower leaked all over stall and floor, shower water luke warm
Stayed 1 night in Oct 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

David, THE COLONY

Liked: Staff & service
Great location, near train station, easy to walk places. Very old property but worked for us.
Stayed 2 nights in Jun 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my stay here literally a half an hour before getting off the train and was greeted with great hospitality and an easy check-in! My room was quaint, colorful, clean, and perfect for my needs! I wanted something in the heart of the city that would allow me to walk around and enjoy everything that Florence has to offer. It was literally in the heart of the city, and a five minute walk from the train station, which made it super convenient. I highly recommend staying here at this lovely and hospitable hotel.
Stayed 1 night in Sep 2024

8/10 Good

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Small but efficient room on the 5th floor looking out onto the piazza, perfect location r/t dining, shopping, and sight-seeing and very walkable to train station and tram stop from airport. We could hear music and activities from the restaurants and piazza below until late, but that was mostly pleasant. Staff was excellent. Not luxurious but we’d recommend!
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location within walking distance from the train station. The room was fantastic. Had the room with a view of the square. Only thing was that there was no continental breakfast. For the price it could be added.
Stayed 5 nights in Sep 2024