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"The hotel is an aging resort but the staff is wonderful. The grounds are well care for the beach is great, there are paddle boards, kayaks and Hobie
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Within a 10-minute walk of the hotel, you'll find Reduit Beach and Splash Island Water Park Saint Lucia. Rodney Bay Marina and Saint Joseph the Worker Catholic Church are also within 3 miles (5 km).
All-inclusive
This all-inclusive hotel features 3 restaurants, 2 bars/lounges, and a poolside bar. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. Enjoy the outdoor pool and perks like free self parking.
LCD TVs
In addition to LCD TVs with cable channels, the 140 guestrooms offer balconies or patios and premium bedding. Other amenities include hair dryers, safes, and showers.
Starfish St Lucia - All Inclusive ratings based on 5 Verified Reviews
Review Summary
3.2
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Starfish St Lucia - All Inclusive
Everyone (3)Couples (1)Family (1)
3 out of 5
None
Posted by a verified traveller on 26 Jul. 2021
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Comment from Hotel Management
27 Jul. 2021
by OCM
Dear Guest,
Thank you for choosing our Starfish St. Lucia for your vacation and finding time to provide feedback regarding your stay.
We are always concerned about our guests experiences and sincerely regret that we were unable to exceed your expectations. This feedback will be shared with the relevant teams in an effort to improve on the overall vacation experience.
Once again, thank you for visiting and we hope to serve you again at our resort.
Warmest Regards
Brian Sang
General Manager
4 out of 5
Posted by a verified traveller on 30 Jun. 2021
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2 out of 5
Property was ok but there for four days and two of the days there was no running water and had to bucket the water from pool to room for toilets flushing and no compensation for the trouble and no frozen drinks those days either
Posted by a verified traveller on 17 Feb. 2020
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Comment from Hotel Management
24 Feb. 2020
by Kimean Castello
Dear Guest,
Thank you for choosing our resort as your vacation destination and for taking the time out to share your feedback with us.
However, It is regrettable to learn that we were unable to exceed your expectations this trip. We are saddened to hear that you were unsatisfied with your stay with us.
Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. We can assure you that the reported issues do not represent the true culture and tradition of service at our resort.
We are always seeking innovative ideas and ways of improving our product, and services to ensure a wonderful guest experience every time. Again, we do thank you for choosing the Starfish St. Lucia, and hope that we are given another opportunity to WOW you next time around.
Best Regards,
Brian Sang
General Manager
4 out of 5
Pros:The staff, beach and location.
Cons:The drinks we not great.
Location:The beach is great and it is close to town.
The hotel is an aging resort but the staff is wonderful. The grounds are well care for the beach is great, there are paddle boards, kayaks and Hobie Cats to use, the food was nothing special but was fine and we liked that the resort was close to the town.
Posted by a verified traveller on 17 Jun. 2018
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3 out of 5
Papillon Resort is a small resort of about 150 rooms. The resort was not full and services were limited. Day time activities for older children were non-existent or very limited to pool games. The staff was pleasant and did the best they could. Bar service was limited to non-Premium liquors, so it was nothing to brag about. The pool and beach were very good and kept clean but the beaches in St. Lucia are all public and vendors are on them annoying the guests. The Water staff was great and the long Hobie-Cat rides were free, except for a small gratuity gladly given. My biggest complaint was very low water pressure in my room, and calling maintenance was a waste of time. The hotel did offer to change rooms about mid-stay but the thought of repacking and dragging suitcase around was not appealing. No offer of assistance was mentioned. This resort is located in town and has a late night club which plays loud music till 2:00 AM each night. The music is a major complaint by all guests and resort management has not been able to have the club reduce the volume.
Posted by Chuck, from Chicago, IL USA on 19 Apr. 2018
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Property Features
Starfish St Lucia - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. An outdoor pool, tour/ticket assistance, and concierge services are also featured at the business-friendly Starfish St Lucia - All Inclusive. Self parking is free. This 3.5-star Gros Islet hotel is smoke free.
140 guestrooms or units
3 dining venues
2 bars or lounges
Bar by the pool
Deli
Childcare (surcharge)
1 conference room
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Snack bar/deli
Babysitting or childcare (surcharge)
Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Free self parking
Transport
Airport: Hewanorra Intl. Airport (UVF) (0.1 km / 0.1 mi)
Parking: Free self parking
Room Amenities
Starfish St Lucia - All Inclusive offers 140 accommodations with safes and hair dryers. Rooms open to balconies or patios. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Private balcony or patio
LCD television
Cable channels
Luxury bedding
Shower
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Wheelchair accessible
Food & Drink
Monarc Restaurant - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Cuccina Ristorante - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Oriental Restaurant - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Bar and Lounge - Onsite bar. Open daily.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 11:30 PM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
The use of drones is not permitted at this property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 between bookings.
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: USD 6 per person, per night for adults; USD 3 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in fee: USD 50 (subject to availability)
Late check-out fee: USD 50 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Papillion Rex Resort All Inclusive Gros Islet
Papillion Rex Resort All Inclusive
Papillion Rex All Inclusive Gros Islet
Papillion Rex All Inclusive
Papillon Rex Resorts All Inclusive Hotel Gros Islet
Papillon Rex Resorts All Inclusive Gros Islet
Papillon Rex Resorts All Inclusive
Papillon Rex Resorts Gros Islet
Papillon Rex Resorts
Starfish St. Lucia Resort Gros Islet
Starfish St Lucia Inclusive
Starfish St Lucia - All Inclusive Hotel
Starfish St Lucia Resort – All Inclusive
Starfish St Lucia - All Inclusive Gros Islet
Starfish St Lucia - All Inclusive Hotel Gros Islet
You should know
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
