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Tensui Saryo

3.5 star property
3.5-star hotel near Hakone Kowakien Yunessun

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Tensui Saryo

Photo gallery for Tensui Saryo

Body treatments, facials, 1 treatment room, massages
View from room
Building design
View from room
Lobby

Overview of Tensui Saryo

Reviews
8.8

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • BarBarBar
  • HousekeepingHousekeepingHousekeeping
  • Air conditioningAir conditioningAir conditioning

Check out the area

Map
1320-276 Gora , Hakone, Kanagawa, 250-0408
  • Popular LocationHakone Gora Park6 min walk
  • Popular LocationHakone Open Air Museum14 min walk
  • Popular LocationHakone Kowakien Yunessun4 min drive
  • AirportTokyo (HND-Haneda)102 min drive

Room options

View all photos for [Main Building] Japanese-Western Style Room with Partially Open Air-bath, Non Smoking

Down comforters, in-room safe, individually decorated

[Main Building] Japanese-Western Style Room with Partially Open Air-bath, Non Smoking

  • 70 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Futons

View all photos for [Main Building] Japanese-Style Room, Non Smoking

Down comforters, in-room safe, individually decorated

[Main Building] Japanese-Style Room, Non Smoking

  • 40 sq m
  • Sleeps 3
  • 3 Twin Futons

View all photos for [Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking

Down comforters, in-room safe, individually decorated

[Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building]Japanese-Western Style Room with Partially Open Air-bath,Non Smoking (Adult Fee:3+yr)

Down comforters, in-room safe, individually decorated

[Main Building]Japanese-Western Style Room with Partially Open Air-bath,Non Smoking (Adult Fee:3+yr)

  • 70 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Futons

View all photos for [Main Building] Japanese-Style Room, Non Smoking (Adult Fee:3+yr)

Down comforters, in-room safe, individually decorated

[Main Building] Japanese-Style Room, Non Smoking (Adult Fee:3+yr)

  • 40 sq m
  • Sleeps 3
  • 3 Twin Futons

View all photos for [Main Building] Twin Room with Stone Bathtub, Non Smoking

Down comforters, in-room safe, individually decorated

[Main Building] Twin Room with Stone Bathtub, Non Smoking

  • 48 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking (Adult Fee:3+yr)

Down comforters, in-room safe, individually decorated

[Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking (Adult Fee:3+yr)

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building] Twin Room with Stone Bathtub, Non Smoking (Adult Fee:3+yr)

Down comforters, in-room safe, individually decorated

[Main Building] Twin Room with Stone Bathtub, Non Smoking (Adult Fee:3+yr)

  • 48 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Main Building] Japanese Style Superior with Roten buro, Non Smoking (Adult Fee:3+yr)

Down comforters, in-room safe, individually decorated

[Main Building] Japanese Style Superior with Roten buro, Non Smoking (Adult Fee:3+yr)

  • 40 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for [Main Building] Japanese Style Superior with Roten buro, Non Smoking

Down comforters, in-room safe, individually decorated

[Main Building] Japanese Style Superior with Roten buro, Non Smoking

  • 40 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for [Main Building] Double Room (with Roten buro), Non Smoking (Adult Fee:3+yr)

Down comforters, in-room safe, individually decorated

[Main Building] Double Room (with Roten buro), Non Smoking (Adult Fee:3+yr)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for [Main Building] Double Room (with Roten buro), Non Smoking

Down comforters, in-room safe, individually decorated

[Main Building] Double Room (with Roten buro), Non Smoking

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for [Main Building]Japanese-Style Room (Private Bathroom with Mountain View),Non Smoking(Adult Fee:3+yr)

Down comforters, in-room safe, individually decorated

[Main Building]Japanese-Style Room (Private Bathroom with Mountain View),Non Smoking(Adult Fee:3+yr)

  • 60 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Main Building]Japanese-Style Room (Private Bathroom with Mountain View), Non Smoking

Down comforters, in-room safe, individually decorated

[Main Building]Japanese-Style Room (Private Bathroom with Mountain View), Non Smoking

  • 60 sq m
  • Sleeps 2
  • 2 Large Twin Beds

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4.6 out of 5, Wonderful, (399)
The price is CA $324
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CA $357 total
includes taxes & fees
7 May - 8 May
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About the area

Hakone

Gora stay.Your stay at this Gora hotel places you within 2 miles (3 km) of Hakone Kowakien Yunessun and Hakone Open Air Museum. Hakone Gora Park and Hakone Museum of Art are also within half a mile (1 km).

What's nearby

  • Hakone Gora Park - 6 min walk
  • Hakone Open Air Museum - 14 min walk
  • Hakone Kowakien Yunessun - 4 min drive
  • Ōwakudani - 5 min drive
  • Pola Museum of Art - 6 min drive

Getting around

  • Hakone Gora Station - 1 min walk
  • Kowakidani Station - 2 min drive
  • Haneda Airport (HND) - 102 min drive

Restaurants

  • COFFEE CAMP - 1 min walk
  • みょうじん - 19 min walk
  • やまひこ鮨 - 16 min walk
  • GORA BREWERY & GRILL - 8 min walk
  • ラウンジ花影 - 10 min walk

About this property

Tensui Saryo

3.5-star hotel near Hakone Kowakien Yunessun
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at Tensui Saryo. Limited free parking is available on a first-come, first-served basis.
  • 34 guestrooms or units
  • 4 levels
  • 2 buildings
  • Built in 1995
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • Bar or lounge
Tensui Saryo offers 34 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature down comforters. Guests can make use of the in-room refrigerators and coffee/tea makers.

Bathrooms include slippers, bidets, toilets with an electronic bidet, and complimentary toiletries. 32-inch flat-screen televisions come with digital channels. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Japanese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Japanese breakfast available for a fee daily 7 AM–9 AM: JPY 3300 per person
  • 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in common area(s)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Digital channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Individually decorated
  • Individually furnished
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Minimum check-in age: 20

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: JPY 5500

Special check-in instructions

The front desk is open daily from 8 AM - 7 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Meals are available by reservation only and cannot be requested after check-in.
Guests with dietary restrictions or food allergies should contact this property 3 days in advance.
Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast.
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property does not allow children.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Additional fee: JPY 150 per person, per night

We've listed all charges provided to us by the property.

The additional mandatory fee covers a bathing tax for hot springs usage. This fee is charged to guests age 12 and older, collected at the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: approximately JPY 3300 per person
  • Late check-out fee: JPY 5500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Tensui Saryo Hotel Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel Hakone

Tensui Saryo Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 89 out of 142 reviews" "
Rating 8 - Good. 28 out of 142 reviews" "
Rating 6 - Okay. 12 out of 142 reviews" "
Rating 4 - Poor. 7 out of 142 reviews" "
Rating 2 - Terrible. 6 out of 142 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing stay
We had a great stay at Tensui Saryo during Hakone visit. It is very conveniently located near the train station from Hakone-Yumoto and the cable car that leads up to the Owakudani sulfur vents. Our room was beautiful and the mountain view - though somewhat cloudy - was as well. The futons in our room were warm and soft but I did wake up a bit stiff (just gaijin issues). We had an outdoor hot spring-fed bath on the patio which was very luxurious. The sulfur is filtered out so the water doesn't smell at all. The included breakfast was very good and the staff graciously accommodated my request for vegetarian food. It is an authentic Japanese style breakfast with many small dishes. Given the price I do wish that dinner was also included. There are several restaurants nearby but strangely many were either closing when we got there or didn't open until later. The staff were all very kind and helpful. Do note that though the reservation includes 1 free drink at the bar per person it only applies to the menu offered. It wasn't entirely clear so when we ordered cocktails we ended up paying extra. They do offer free snacks and drinks when you arrive, which is nice. Overall a very relaxing and pleasant stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Stayed 2 nights in Nov 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Takanori

Disliked: Staff & service, amenities, property conditions & facilities

2/10 Terrible

Salvador

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff didn’t give us the room we purchased and tried to make us feel bad for asking. They didn’t pay attention to task and breakfast looked like left over dinner.

6/10 Okay

Verified traveller

Travelled with family
Location
Easy to access from the train station and convenient. They provided only one key.
Stayed 1 night in May 2022

10/10 Excellent

Elenita

Liked: Cleanliness, staff & service
Highly recommended, I love the welcome service at the Bar, the breakfast, the room and the service.. location is very convinient.. but I suggest you better drop by the convinient store near the station if you need some extra stuff before you proceed to the hotel..because there is non close to the hotel. Overall all … GREAT HOTEL
Stayed 1 night in Dec 2021

10/10 Excellent

Noriko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very kind and hospitable.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice hotel to relax.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly. I arrived to the hotel early and they held my bag for me until I came back. I had no idea what I was going to do but they gave me some great recommendations of things to do in the area and when I came back my bag was in my room. I really enjoyed the welcome drink and cake at the bar with a foot bath. The hot spring bath and foot bath in my room were also great! (Select rooms only) I’ll definitely go there again.
Stayed 2 nights in Jul 2021