Book Empire Hotel Group rooms in Hell's Kitchen

"The heater did not work in our room. We never got our thermostat over 65. "

"It was in a good area, it was a place to sleep- but nothing wow. It was easy to get to and convenient but that’s about it. "

"The motor in my bed did not work so I could not put the bed into couch mode. Which made the room very small throughout the day."

"We didnt use the gym"

"Staff was nice but the hotel is run down and cleanliness was average. Our room literally had a window that could have opened into the restaurant next door. There was seating so close we could have eaten with them. Our first night there was a loud party and the desk clerk said they’d be done by 10 or 11. We couldn’t be moved and I had an early morning appointment so need to get some sleep. I wouldn’t stay here again. "

"Loved the service from front desk staff"