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Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel

2.5 star property
Hotel perfectly located for exploring Northside

Choose dates to view prices

Photo gallery for Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel

Exterior
Outdoor pool
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Interior
Reviews
8.4

Very good

Popular amenities

  • Hot tubHot tubHot tub
  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
4900 Federal Plaza Drive, Houston, TX, 77092
  • Popular LocationMemorial City Mall10 min drive
  • Popular LocationCityCentre12 min drive
  • Popular LocationBaseball USA The Yard12 min drive
  • AirportHouston, TX (IAH-George Bush Intercontinental)31 min drive

Room options

View all photos for Suite, 1 Bedroom, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (HEARING)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (HEARING)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

Premium bedding, in-room safe, desk, laptop workspace

Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (HEARING)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (HEARING)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Leisure)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Leisure)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
DoubleTree by Hilton Houston Brookhollow
Free WiFi
Restaurant
Air conditioning
Gym
4.0 out of 5, Very good, (2590)
The price is CA $169
per night
CA $198 total
includes taxes & fees
15 May - 16 May
DoubleTree by Hilton Houston Brookhollow

About the area

Houston

Northside stay.With a stay at this Northside hotel, you'll be within 9 miles (15 km) of Westheimer Rd and 12 miles (20 km) of Minute Maid Park. Karbach Brewing is within 3 miles (5 km) and Houston Arboretum and Nature Center is within 9 miles (15 km).

What's nearby

  • Memorial Park - 9 min drive
  • Memorial City Mall - 10 min drive
  • CityCentre - 12 min drive
  • Baseball USA The Yard - 12 min drive
  • Minute Maid Park - 16 min drive

Getting around

  • Houston Station - 21 min drive
  • George Bush Intercontinental Airport (IAH) - 32 min drive

Restaurants

  • Dairy Queen - 2 min drive
  • Starbucks - 12 min walk
  • Twin Peaks - 15 min walk
  • Jimmy John's - 8 min walk
  • Popeyes Louisiana Kitchen - 3 min drive

About this property

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel

Hotel perfectly located for exploring Northside
Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served on weekends. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel. Free self parking is available.

This Houston hotel is smoke free.

  • 79 guestrooms or units
  • 4 levels
  • Built in 2014
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room
Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel offers 79 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available weekends 7:00 AM–10:00 AM

Things to do

  • 24-hour fitness center
  • Outdoor pool
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 20 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted. Contactless check-out is available.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 342 out of 618 reviews" "
Rating 8 - Good. 155 out of 618 reviews" "
Rating 6 - Okay. 42 out of 618 reviews" "
Rating 4 - Poor. 31 out of 618 reviews" "
Rating 2 - Terrible. 48 out of 618 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay.
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

4/10 Poor

Sterling

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The staff was not not friendly! They were not accommodating to basic requests. The breakfast was insufficient and offered very little to what is expected at staying at an holiday inn express.
Stayed 3 nights in Jan 2024

6/10 Okay

Kindall

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Needs help
Shower was warm at best. Bathroom needs up date and 3 of the 5 lights in the room didn’t work.
Stayed 2 nights in Jan 2024

4/10 Poor

Suresh

Disliked: Cleanliness
The room was not clean and guest ready when we arrived. We had to change the room once assigned and settled just because the room was not clean and tidy.
Stayed 3 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Bad service and breakfast
We had bad experience stay there. There is totally no preparation for breakfast. All the food, fruit, juice, milk and cookie etc are not ready or finish. We need to wait more than 20 minute to have them to fill up. but still only a few item. Very disappointed. Also, when we ask for hot water, the front desk service is very rude and yelling that kitchen is close. But since everything not enough, we had ask for it after the peak time, hope that they have free time to fill up.
Stayed 1 night in Dec 2023

6/10 Okay

Shawn

Disliked: Cleanliness, property conditions & facilities
Not worth the stay!!
While I understand it wasn't a 4/5 star hotel, I was pretty disappointed from the check in to the check out. The hotel check in was almost disastrous. We walked through thedoors and were greeted by oneofthe rudest front desk employeed... "Are you checkin in or what"?.... We booked 2 rooms and the hotel was only showing we booked one, i politely said we did book 2 through Hotels.com and shiwed my itinerary and confirmation emails to prove it. "Well ugh... no you didn't, we only have the one..... see look at my screen you only got one". I gave her a couple of names for the other room and she found it then even though I booked them both under my name. The room might have been recently vacuumed, beds turned, and towels hung...but that was about it. The walls were all filthy and stained in multiple places. The carpets were frayed and in poor condition. The floors were sticky like someone had been using the same mop water and dirty mop to clean every other room. The desk chair was so frayed and worn I could almost see the foam seating. I saw bugs in multiple places in our room but especially in the bathroom. The shower head was horrible and looked like it was struggling to put out any water. I would like to add photos i took of the room conditions but the app is not letting me.
Stayed 1 night in Dec 2023

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Stayed 5 nights in Dec 2023

8/10 Good

Adonis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023