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"Just fyi, valet parking only. Great stay! " More

By a verified traveller on Sun 13 Aug 2023

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Hotel Description

4-star hotel near Toyota Center

Downtown Houston stay

Your stay at this Downtown Houston hotel places you within 2 miles (3 km) of Toyota Center and Downtown Aquarium. George R. Brown Convention Center and Minute Maid Park are also within 2 miles (3 km).

Renovated in 2016

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Unwind with a drink at the bar/lounge and enjoy perks like a free area shuttle.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $194* Per night/room 14 Apr. - 15 Apr.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Whitehall Houston ratings based on 19 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Whitehall Houston

Everyone (12) Couples (4) Family (2)
1 out of 5

Posted by on 1 Mar. 2024

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Comment from Hotel Management

24 Mar. 2024 by General Manager

Dear Henry, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.In the Spirit of Hospitality, Sal KhatriGeneral Manager

3 out of 5

Posted by on 20 Nov. 2023

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Comment from Hotel Management

11 Dec. 2023 by General Manager

Dear Samantha, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.In the Spirit of Hospitality, Sal KhatriGeneral Manager

5 out of 5

Posted by on 29 Oct. 2023

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Comment from Hotel Management

18 Nov. 2023 by General Manager

Dear Elizabeth, We are delighted you had a pleasant stay at The Whitehall Houston during your time in our vibrant city. It was our pleasure accommodating you, and we hope you will revisit the next time you are in the Houston area.In the Spirit of Hospitality,Sal KhatriGeneral Manager

5 out of 5
Just fyi, valet parking only. Great stay!

Posted by on 13 Aug. 2023

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Comment from Hotel Management

15 Aug. 2023 by General Manager

Dear Dustin, We are delighted you had a pleasant stay at The Whitehall Houston during your time in our vibrant city. It was our pleasure hosting you, and we hope you will revisit the next time you are in the Houston area.In the Spirit of Hospitality,Sal KhatriGeneral Manager

5 out of 5
it was a nice overnight stay

Posted by on 30 Jul. 2023

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Comment from Hotel Management

31 Jul. 2023 by NelliP

Casey, we are glad to hear you had a wonderful stay! We hope to see you again.

5 out of 5
We were able to check in about 1.5 hrs early and it really helped to start our short vacation. The room was clean and all staff in the hotel were very friendly.

Posted by on 22 Dec. 2022

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Comment from Hotel Management

23 Dec. 2022 by General Manager

Dear Ms. Michelle, Thank you for choosing The Whitehall Houston and posting a review. We are glad you could relax in our clean and comfortable accommodations after a tiring journey. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. It is nice to know you enjoyed your stay and that we exceeded your expectations. We wish you a wonderful holiday season and look forward to having you as our guest again whenever your travels bring you back to Houston. In the Spirit of Hospitality, Sal KhatriGeneral Manager

5 out of 5
The elevator was running slow, first time for this.

Posted by on 1 Feb. 2022

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Comment from Hotel Management

4 Feb. 2022 by John Flores-Montoya

I am so sorry for the inconvenience

5 out of 5
Location, price and staff were perfect

Posted by on 3 Nov. 2021

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Comment from Hotel Management

4 Nov. 2021 by General Manager

Tim, thank you for your kind feedback and choosing to stay with us at the The Whitehall Houston! We hope to welcome you back in soon. Warm Regards, General Manager

5 out of 5
Loved the outdoor bar/sitting area, room was great

Posted by , from DAYTON on 1 Nov. 2021

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Comment from Hotel Management

1 Nov. 2021 by General Manager

Jenna, thank you for your kind feedback and choosing to stay with us at the Whitehall! We hope to welcome you back in soon. Warm Regards, General Manager

5 out of 5

Posted by on 30 Oct. 2021

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About the The Whitehall Houston

Location 1700 Smith St, Houston, TX 77002

Property Features

The Whitehall Houston offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center, meeting rooms, and limo/town car service are available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Whitehall Houston. A free area shuttle within 1.0 mi is available. Parking is available for a fee. A complete renovation of The Whitehall Houston was completed in April 2016. Smoking is allowed in designated areas at this 4-star Houston hotel.

  • 1 building
  • 259 guestrooms or units
  • 12 levels
  • Meeting rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Houston Station (2.5 km / 1.5 mi)
  • Metro station: Downtown Transit Center Station (0.6 km / 0.4 mi)
  • Property shuttles: Free area shuttle within 1.0 mi
  • Parking: Valet parking available for a surcharge

Room Amenities

The Whitehall Houston offers 259 accommodations with safes and complimentary weekday newspapers. Tempur-Pedic beds feature premium bedding. Premium cable television is provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Tempur-Pedic beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Desk chair

Food & Drink

The Whitehall Houston has a restaurant on site.

Part & Parcel - Onsite cocktail bar. Open daily.

Buffalo Bayou Coffee - This coffee shop serves lunch only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Houston Downtown
  • Whitehall Houston Hotel
  • Houston Downtown Crowne Plaza
  • Crowne Plaza Houston Downtown Hotel Houston
  • Whitehall Hotel Houston
  • Whitehall Houston
  • The Whitehall Houston Hotel
  • The Whitehall Houston Houston
  • The Whitehall Houston Hotel Houston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.