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4.0 out of 5

"Typically mid range hotel. " More

By a verified traveller on Tue 19 Jul 2022

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Hotel Description

3-star eco-friendly hotel near Icefields Parkway

In Jasper

Within a 15-minute walk of the hotel, you'll find Jasper Activity Centre and Jasper-Yellowhead Museum and Archives. Icefields Parkway and Jasper Municipal Library are also within 2 miles (3 km).

Business services

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Studio, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $370* Per night/room 19 Aug. - 20 Aug.

Chateau Jasper ratings based on 8 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Chateau Jasper

Everyone (3) Couples (2) Family (4)
4 out of 5
C'est propre et la chambre est grande.

Posted by on 16 Jul. 2022

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Comment from Hotel Management

17 Jul. 2022 by Kassidy

Bonjour Anne-Sophie, Thank you for joining us at Chateau Jasper on your recent visit to the national park. Your feedback is important. I appreciate the time you took to leave us a review. I am glad to see that the room was spacious. Thank you for your feedback. I hope to welcome you back to Chateau in the future! Kind Regards, Kassidy Front Desk Supervisor

5 out of 5

Posted by on 5 Oct. 2021

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4 out of 5

Posted by , from NEPEAN on 25 Sep. 2021

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Comment from Hotel Management

23 Oct. 2021 by Bronson Albano

Dear Ian, Thank you for your rating. I am pleased to see that you enjoyed your stay with us. We sincerely appreciate your feedback and hope to welcome you back to our hotel again soon. Kind Regards, Bronson Albano Guest Services Manager

5 out of 5

Posted by on 31 Jan. 2021

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Comment from Hotel Management

12 Feb. 2021 by Bronson Albano

Dear Guest, Thank you for the excellent rating. We appreciate your feedback and your business. We look forward to seeing you upon your next visit! Kind regards, Bronson Albano - Guest Services Manager

2 out of 5
I did like the underground parking room is spacious. Front staff attentive help staff terrible. Very poor training on staff hygienic standards. We had issues with the room and did not got resolved we had to change rooms.

Posted by , from Edmonton on 22 Dec. 2020

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Comment from Hotel Management

29 Dec. 2020 by Tara L - Hotel Manager

Hello, Thank you for taking the time to tell us about your stay. I am sorry we did not meet your room expectations. I will discuss this with the team to ensure we are providing exceptional service. I hope you enjoyed your time in Jasper. Kind Regards,

4 out of 5
A bit far from main tourist areas. But ok for clean and professional staff. Restaurant was good.

Posted by on 8 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by Pierre F

Thank you for taking time to provide your insights and review. The hotel is indeed located 1,100 metres from the downtown core of town. A 20 min walk (all flat grounds). Local taxi companies offer a flat rate of $10 for one way service to anywhere within town. Thanks again!

4 out of 5
Typically mid range hotel.

Posted by , from LONGBOAT KEY on 19 Jul. 2022

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Comment from Hotel Management

22 Jul. 2022 by Jack

Dear George, Thank you for joining at the Chateau Jasper on your recent visit to the national park. Your feedback is important. I appreciate the time you took to leave us a review. Thanks again for the feedback. I hope to welcome you back to any of our properties! Kind Regards, Jack Front Office Manager

4 out of 5
Room was good. Maybe a little larger than your average room. Room and hotel was clean.

Posted by , from Morinville on 31 Jul. 2020

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Comment from Hotel Management

9 Aug. 2020 by Danielle Z. - Guest Services Manager

Thank you for taking the time to rate your stay, we appreciate your feedback. I hope you have a chance to visit us again. Kind Regards,

Property Features

Chateau Jasper offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. Business amenities include a business center and a meeting room. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis. This 3-star Jasper hotel is smoke free.

  • 119 guestrooms or units
  • 3 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Elevator
  • No smoking on site
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Jasper Station (1.3 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

Chateau Jasper offers 119 accommodations with safes and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 27-inch flat-screen televisions come with cable channels.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

Silverwater Grill &Lounge - This restaurant serves breakfast only.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CAD 25 per accommodation, per day
  • Maximum 2 per room

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Masks are not compulsory at the property
  • Reservation is not required for facilities onsite

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 22 and CAD 22 for adults, CAD 12 and CAD 12 for children (approximately)
  • Pet fee: CAD 25 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chateau Hotel Jasper
  • Chateau Jasper
  • Jasper Chateau
  • Chateau Jasper Hotel Jasper
  • Jasper Chateau Hotel
  • Chateau Jasper Hotel
  • Chateau Jasper Hotel
  • Chateau Jasper Jasper
  • Chateau Jasper Hotel Jasper

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.