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"Everything is good. We had detour due to highway condition. Called ahead to notify frontdesk and they arrange everything smoothly for after hour check ... " More

By a verified traveller on Wed 10 May 2017

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Hotel Description

3-star ski hotel near Fairmont Jasper Park Lodge Golf Course

Near the slopes

You'll be within half a mile (1 km) of Jasper National Park and 2 miles (3 km) of Icefields Parkway with a stay at this Jasper hotel. Jasper Activity Centre and Jasper-Yellowhead Museum and Archives are also within half a mile (1 km).

Full-service spa, indoor pool

A full-service spa and an indoor pool are featured at this eco-friendly hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking and dry cleaning are also offered on site.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 119 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include free local calls, hair dryers, and safes.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$139* Per night/room 24 Dec. - 25 Dec.

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Chateau Jasper ratings based on 7 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Chateau Jasper

Everyone (3) Family (1)
4 out of 5
A bit far from main tourist areas. But ok for clean and professional staff. Restaurant was good.

Posted by on 8 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by Pierre F

Thank you for taking time to provide your insights and review. The hotel is indeed located 1,100 metres from the downtown core of town. A 20 min walk (all flat grounds). Local taxi companies offer a flat rate of $10 for one way service to anywhere within town. Thanks again!

5 out of 5
The hot tub was out of order and did not feel like going to the sister property.

Posted by on 11 Mar. 2019

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Comment from Hotel Management

13 Mar. 2019 by Pierre F

Thank you for your comments. We are delighted you enjoyed your stay. Kindly accept our sincere apologies for the hot tub. A safety component of the hot tub filtering system failed which required for it to be shut down for repairs for 48 hours.

5 out of 5

Nice, spacesous home like hotel

Everything is good. We had detour due to highway condition. Called ahead to notify frontdesk and they arrange everything smoothly for after hour check in. Staff was very helpful. The only complain my partner had was the pillow. She felt it is too high for the neck.

Posted by on 10 May 2017

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2 out of 5

Reservation not honored

Cons: Honesty - honoring reservations.
Location: Great location for Jasper National Park
I made the reservation for this room 5 months in advance. When we arrived, we were given a letter stating we were being moved to a different hotel and told that we would get an upgrade. But the hotel we were moved to didn't have air conditioning (Chateau does), the room was uncomfortably warm, the bed was questionable and in general the hotel we were moved to was rated much lower on every site I looked at.

Posted by on 20 Sep. 2014

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5 out of 5

excellent value and very good staff in front desk and dining room

This hotel is an excellent location, within walking distance of everywhere in downtown Jasper, but out of earshot of truck traffic. The accomodations are comfortable. The breakfast is excellent, and the wait staff and captain worked very hard to satisfy us. The front dexk was knowledgeable and efficient, and most noticeably, polite and warmly friendly.

Posted by on 7 Feb. 2011

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2 out of 5

Way overpriced for dirty outdated room

We paid $ for 2 nights in a room that was in poor condition. The key lock outside of the hotel was broken so anyone could enter the hotel at all hours. The bathroom floor had thick dirt behind the doors and in the corners. The tub surround was cracked and moldy, the shower curtain was moldy. The matresss was old and uncomfortable and the furnishings were dark and dated. The breakfast buffet was not worth the $per person, and the waitress was too busy chatting to a friend for 10 minutes to bring the bill that we had asked for. We would not stay here again.

Posted by on 18 Aug. 2008

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1 out of 5

Bed bugs in our room!

We had a room infested with bedbugs. It was #232. The hotel denied they had a problem until the Jasper Health Authority investigated the following week. I saw several on the pillow very late at night on the second night at which time I quickly requested another room. There were also bugs in the other bed. Needless to say we checked out the very next morning and will never go back again. The night staff handled it well but the manager did not call me even after I left my business card with the front desk staff when we checked out. I had to call her the next week and she refused to admit the infestation until the Health Authority confirmed them. Our family booked several rooms that weekend and only we suffered from the attack of the bedbugs. The rooms are very dated and have deep pile carpet and big headboards and built in bed frames for the bugs to hide in. The cleanliness of all of the rooms left something to be desired (unless you like lots of mildew in the bathroom and poorly vacuumed carpets). The hotel manager refunded the money for the room but offered no other gesture. We suffered from severe itching and over 50 large red welts all over our upper bodies for close to 3 weeks.

Posted by on 27 May 2008

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Property Features

Chateau Jasper offers its guests a full-service spa and an indoor pool. Public spaces have free WiFi. There's an onsite 24-hour business center. The eco-friendly Chateau Jasper also features dry cleaning/laundry services and an elevator. Free self parking is available. This 3-star Jasper hotel is smoke free.

  • 119 guestrooms or units
  • 3 levels
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Wedding services available
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Edmonton, AB (YEG-Edmonton Intl.) (389.6 km / 242.1 mi)
  • Train station: Jasper Station (1.4 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Chateau Jasper offers 119 air-conditioned accommodations with safes and coffee/tea makers. 27-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers. This Jasper hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time ends at 2 AM
  • Check-in time starts at 4 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: CAD 15 per accommodation, per day
  • Maximum 2 per room

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals exempt from fees/restrictions

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 15 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chateau Hotel Jasper
  • Chateau Jasper
  • Jasper Chateau
  • Chateau Jasper Hotel Jasper
  • Jasper Chateau Hotel
  • Chateau Jasper Hotel
  • Chateau Jasper Hotel
  • Chateau Jasper Jasper
  • Chateau Jasper Hotel Jasper

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.