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4.0 out of 5

"Room was good. Maybe a little larger than your average room. Room and hotel was clean. " More

By a verified traveller on Fri 31 Jul 2020

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Hotel Description

3-star eco-friendly hotel with indoor pool

In Jasper

Within a 15-minute walk of the hotel, you'll find Jasper Activity Centre and Jasper-Yellowhead Museum and Archives. Jasper Municipal Library and Jasper Information Centre National Historic Site are also within 2 miles (3 km).

Dining, indoor pool

This hotel features an indoor pool, a spa tub, and a restaurant. Business travelers can take advantage of the free WiFi in public areas. Luggage storage and wedding services are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 119 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available. Housekeeping is available on request.

Studio, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$120* Per night/room 4 Nov. - 5 Nov.

Chateau Jasper ratings based on 6 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Chateau Jasper

Everyone (2) Couples (1) Family (4)
4 out of 5

Posted by , from NEPEAN on 25 Sep. 2021

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5 out of 5

Posted by on 31 Jan. 2021

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Comment from Hotel Management

12 Feb. 2021 by Bronson Albano

Dear Guest, Thank you for the excellent rating. We appreciate your feedback and your business. We look forward to seeing you upon your next visit! Kind regards, Bronson Albano - Guest Services Manager

2 out of 5
I did like the underground parking room is spacious. Front staff attentive help staff terrible. Very poor training on staff hygienic standards. We had issues with the room and did not got resolved we had to change rooms.

Posted by , from Edmonton on 22 Dec. 2020

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Comment from Hotel Management

29 Dec. 2020 by Tara L - Hotel Manager

Hello, Thank you for taking the time to tell us about your stay. I am sorry we did not meet your room expectations. I will discuss this with the team to ensure we are providing exceptional service. I hope you enjoyed your time in Jasper. Kind Regards,

4 out of 5
A bit far from main tourist areas. But ok for clean and professional staff. Restaurant was good.

Posted by on 8 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by Pierre F

Thank you for taking time to provide your insights and review. The hotel is indeed located 1,100 metres from the downtown core of town. A 20 min walk (all flat grounds). Local taxi companies offer a flat rate of $10 for one way service to anywhere within town. Thanks again!

5 out of 5
The hot tub was out of order and did not feel like going to the sister property.

Posted by on 11 Mar. 2019

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Comment from Hotel Management

13 Mar. 2019 by Pierre F

Thank you for your comments. We are delighted you enjoyed your stay. Kindly accept our sincere apologies for the hot tub. A safety component of the hot tub filtering system failed which required for it to be shut down for repairs for 48 hours.

4 out of 5
Room was good. Maybe a little larger than your average room. Room and hotel was clean.

Posted by , from Morinville on 31 Jul. 2020

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Comment from Hotel Management

9 Aug. 2020 by Danielle Z. - Guest Services Manager

Thank you for taking the time to rate your stay, we appreciate your feedback. I hope you have a chance to visit us again. Kind Regards,

Property Features

There's a restaurant on site. Public spaces have free WiFi. Chateau Jasper offers its guests an indoor pool and a spa tub. This 3-star Jasper hotel is smoke free.

  • 119 guestrooms or units
  • 3 levels
  • Dining venue
  • 1 conference room
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Train station: Jasper Station (1.3 km / 0.8 mi)

Room Amenities

Chateau Jasper offers 119 accommodations with safes and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 27-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.

Silverwater Grill &Lounge - This restaurant serves breakfast only.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CAD 25 per accommodation, per day
  • Maximum 2 per room

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Masks are not compulsory at the property
  • Reservation is not required for facilities onsite

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 11 and CAD 22 per person (approximately)
  • Pet fee: CAD 25 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chateau Hotel Jasper
  • Chateau Jasper
  • Jasper Chateau
  • Chateau Jasper Hotel Jasper
  • Jasper Chateau Hotel
  • Chateau Jasper Hotel
  • Chateau Jasper Hotel
  • Chateau Jasper Jasper
  • Chateau Jasper Hotel Jasper

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.