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"In summary: we did enjoy our stay and would stay here again. Pros: - we were on the 24th floor and the views were amazing! -Dostyk Ave has so many shops and delicious restaurants in short walking distance. We could also walk to Ascension Cathedral, Kok Tobe, and most attractions. -many bars in the hotel, so many people met us for drinks and we didn't have to go far. -shower head was nice and water was warm. -it is cool to stay in such an iconic building. Cons: -The bed was quite hard for our taste. -room was small. -not enough dressers, wardrobes, storage space for our clothes. -shower was very tight. -breakfast was good and there was a variety of selection. However, it was very busy and crowded. -it costs the taxes money to enter the hotels driveway, so no taxi wanted to drop off or pick up right at the hotel. It was easy to walk to a corner once we knew, but shocking at first. "

"Actually every thing was great. Especially the front desk Jannel she was very helpful she was excellent in every aspect. "

"This is my second time staying here and I will continue to come back. Gentleman at check-in remembered me made my early check-in smooth!"

"It was a very nice hotel to enjoy! "

"Overall, it’s good hard to see the mountains. I had a mountain view broom, but there is barely mountains to see lots of buildings in front of window, and there is constructions on the backside of the hotel. I hope the spill improve in the future thanks."

"If you’re searching for a hotel to stay in Almaty but you’re put off by the room rates at the Ritz-Carlton, my advice is get a temporary second job to increase your budget because this hotel, their staff and the facilities are worth every penny of the cost. The staff are second to none in their attention to detail, their anticipation of your requirements and going the extra mile to make your stay not just good but verging on the magical! The management deserve an accolade for achieving such a high standard of service from every member of staff in all departments of this hotel. Bravissimo! "