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"The hotel is very good, the view is awesome and the hotel staff are very nice. The only problem in my roon is the aircon. It was very hot inside my ro ... " More

By a verified traveller on Tue 27 Jun 2017

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Hotel Description

3-star beachfront resort near Gaisano Grand Mall Mactan

On the beach

You'll find Gaisano Grand Mall Mactan and Magellan Shrine within 3 miles (5 km) of this resort. Mactan Marina Mall and Cebu Yacht Club are also within 6 miles (10 km).

Poolside dining

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this resort. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the fitness center and perks like free self parking and free WiFi.

Cable TV

In addition to TVs with cable channels, the 156 guestrooms offer 24-hour room service and minibars. Free bottled water, in-room massages, and hair dryers are also available.

Deluxe Poolside with Private Balcony

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Premiere Deluxe Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

2-Bedroom Seafront Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Costabella Tropical Beach Hotel ratings based on 4 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Costabella Tropical Beach Hotel

Everyone (2) Couples (1) Family (2)
2 out of 5
I felt the front desk staff nickel and dimed us. The rest of the staff (waiters, Housekeeping ) were great.

Posted by on 6 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by PRGEM

Dear Visitors on Travelocity, Thank you for choosing to stay with us. We regret to hear about how you felt towards our Front Desk Team especially when you were all praises with the rest of our Team in the Resort. Please feel free to contact us directly should you want to further elaborate on this and we will gladly correct any misunderstanding. Rest assured that we will be giving your initial feedback to the Front Office Manager. A warm welcome will always await you here. Sincerely, Your Costabella Family

1 out of 5
Did not get a refund when I wanted to cancel the reservation

Posted by on 30 May 2019

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Comment from Hotel Management

5 Jun. 2019 by Marcomm

Dear Valued Guest, Thank you for staying with us. You may have been under the "Book and Buy" arrangement that is non refundable. This is indicated in the Terms and Condition when you make the booking which you may have not noticed. Should you want to spend another holiday with us, a warm welcome will always await you here. Sincerely, Your Costabella Family

4 out of 5

Awesome

The hotel is very good, the view is awesome and the hotel staff are very nice. The only problem in my roon is the aircon. It was very hot inside my room and i even ask the hotel staff to check my aircon. The staff said that he will come back to check it but nobody came.

Posted by , from CO, USA on 27 Jun. 2017

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5 out of 5

You don't need anything else!

Pros: The staff was so friendly and accommodating. I would definitely go there again.
Cons: A larger gift shop. Comb the beach area more often for the abundance of seaweed. Have more up to date tropical drinks.
Location: Going in the poverty of the area is shocking. Once you get into the area--all is well. Didn't leave to do anything but go to the Alleya Mall. Nice.
Going toward the hotel, it is rather frightening because all you see is shanties. But, you turn that road into the property and all is well. I came in very early in the morning but was greeted with smiles. I travel a great deal and normally hit the ground running. This however, was a true vacation. I was nervous about spending the whole time at the resort. But, you don't need to go anywhere else. The food was good, the water sports were fun, the people were very accommodating, the spa was luscious, and the drinks were fabulous. The only thing that was not out of this word is the beach. Low tide comes in brings a great deal of seaweed. I know that this is a good sign of a healthy ecosystem but there was only a path through the water area that was not controlled by seaweed. I left relaxed and would definitely go back.

Posted by , from Pyeongtaek, Korea on 3 Dec. 2015

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About the Costabella Tropical Beach Hotel

Location Buyong, Lapu-Lapu, Cebu 6015

Property Features

Costabella Tropical Beach Hotel offers its guests a full-service spa, a waterslide, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A children's pool, a fitness center, and a terrace are also featured at the family-friendly Costabella Tropical Beach Hotel. An airport shuttle (available on request) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 3-star Lapu-Lapu resort.

  • 156 guestrooms or units
  • 2 dining venues
  • Built in 1981
  • Bar by the pool
  • Bar or lounge
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Smoking in designated areas

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mactan - Cebu Intl. Airport (CEB) (11 km / 6.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Costabella Tropical Beach Hotel offers 156 air-conditioned accommodations with minibars and safes. Televisions come with cable channels. Bathrooms include bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Electric kettle
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Brisa - This poolside restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

La Marina - This restaurant serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

24-hour room service is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available on request from 8:30 AM to 5 PM. Fees may apply. Contact the property in advance to make arrangements.

Additional fees apply to children 10 years old and below for breakfast when sharing existing bedding.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is offered on request from 8:30 AM to 5 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 2700.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Noise-free rooms not guaranteed
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: PHP 4200
  • New Year's Eve (31 December) Gala Dinner per child: PHP 2100 (from 4 to 10 years old)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 800 for adults and PHP 480 for children (approximately)
  • Airport shuttle fee: PHP 1175 per vehicle (one-way)
  • Rollaway bed fee: PHP 2700.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Costabella
  • Costabella Beach
  • Costabella Beach Hotel
  • Costabella Hotel
  • Costabella Tropical
  • Costabella Tropical Beach
  • Costabella Tropical Beach Hotel
  • Costabella Tropical Beach Hotel Lapu Lapu
  • Costabella Tropical Beach Lapu Lapu
  • Hotel Costabella
  • Costabella Tropical Beach Hotel Lapu-Lapu
  • Costabella Tropical Beach Lapu-Lapu
  • Costabella Tropical Lapu Lapu
  • Costabella Tropical Beach Hotel Resort
  • Costabella Tropical Beach Hotel Lapu-Lapu
  • Costabella Tropical Beach Hotel Resort Lapu-Lapu

You should know

  • Costabella Tropical Beach Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Children 17 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.