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Grande Pensão Alcobia

3.0 star property
3-star hotel near Rossio Square

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Photo gallery for Grande Pensão Alcobia

Superior Double Room, City View | City view
Bar (on property)
Staircase
Front of property
Superior Double Room

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
Rua Poço do Borratém 15, Lisbon, 1100-408
  • Rossio Square
    ‪3 min walk‬
  • Santa Justa Elevator
    ‪5 min walk‬
  • Avenida da Liberdade
    ‪8 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪8 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

7.0 out of 10
Good
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room

Double Room

Double Room

7.4 out of 10
Good
(3 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

  • 15 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

8.0 out of 10
Very good
(4 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Room, City View

Superior Double Room, City View

Superior Double Room, City View

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

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About the area

Lisbon

Heart of Lisbon.At this Lisbon City Center hotel, you'll be well placed to visit Rossio Square and Santa Justa Elevator, both within a 5-minute walk. Also, Avenida da Liberdade is within half a mile (1 km) and Marquis of Pombal Square is within 2 miles (3 km).

What's nearby

  • Rossio Square - 3 min walk - 0.3 km
  • Castle of São Jorge - 3 min walk - 0.3 km
  • Santa Justa Elevator - 5 min walk - 0.5 km
  • Avenida da Liberdade - 8 min walk - 0.7 km
  • Commerce Square - 8 min walk - 0.7 km

Getting around

  • Praça da Figueira Stop - 1 min walk
  • Rossio Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 28 min drive

Restaurants

  • ‪Casa das Bifanas - ‬2 min walk
  • ‪Copenhagen Coffee Lab - ‬2 min walk
  • ‪Jardim Mundial - ‬2 min walk
  • ‪A Padaria Portuguesa - ‬3 min walk
  • ‪Manjerica - ‬1 min walk

About this property

Grande Pensão Alcobia

3-star hotel near Rossio Square
Grande Pensão Alcobia offers its guests multilingual staff, tour/ticket assistance, and laundry facilities. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly Grande Pensão Alcobia also features a front-desk safe and an elevator.

This 3-star Lisbon hotel is smoke free.

  • 1 building
  • 42 guestrooms or units
  • 5 levels
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site
  • Bar or lounge
Grande Pensão Alcobia offers 42 accommodations with safes and hair dryers. Cable television is provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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  • Air conditioning
  • Breakfast available
  • Business services
4.4 out of 5, Excellent, 1,003 reviews
The price is CA $186
CA $210 total
includes taxes & fees
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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 9 for adults and EUR 4.50 for children
  • A bar/lounge

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 9.00 for adults and EUR 4.50 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts major credit cards, Visa, Mastercard, American Express, Carte Blanche, Eurocard, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 8976

Property is also known as

Grande Pensão Alcobia
Grande Pensão Alcobia Hotel Lisbon
Grande Pensao Residencial Alcobia Hotel Lisbon
Grande Pensao Residencial Alcobia Lisbon
Grande Pensão Alcobia Hotel
Grande Pensão Alcobia Lisbon
Grande Pensão Alcobia Hotel Lisbon

Grande Pensão Alcobia Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 157 out of 676 reviews
Rating 8 - Good. 313 out of 676 reviews
Rating 6 - Okay. 149 out of 676 reviews
Rating 4 - Poor. 40 out of 676 reviews
Rating 2 - Terrible. 17 out of 676 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Stayed 3 nights in May 2025

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly
Stayed 3 nights in May 2025

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service
Hotel close to areas of interest. On booking should have mentioned stairs and not suitable for anyone with mobility issues… to reception 12 steps, from reception to first floor to get lift was 28 steps. Lift broke down once and had to walk down stairs from 4th floor. This prevented me on going out on occasions as I couldn’t face returning to have to go up 40 steps. The staff, cleaners and breakfast were wonderful. But due to my arthritis this hotel was a huge challenge.
Stayed 7 nights in Apr 2025

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Staff were friendly and helpful. Hotel location is good. Main issue is that although property has a lift you have to climb 2 flights of stairs to get to it. I think this should be made clear when booking. We specifically booked a hotel with a lift as climbing stairs is difficult, Also room only had 1 electrical plug so we had to take turns charging devices. Finally the internet did not work on the last day.
Stayed 4 nights in Feb 2025

8/10 Good

Cathryn

Stayed 4 nights in Feb 2025

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central

Great location - central without being noisy. Not a good view from window at all (internal courtyard) but not a problem for us. More expensive rooms will have a better (street) view. Room clean and comfortable although missing a few convenient things like easily accessible plug sockets and hooks in the bathroom. Have stayed once before 2 years ago and would probably stay again although it would be nice to see it updated just a little. Not accessible for anyone severely disabled as there are stairs to access the first floor and reception, although there is then a small lift to access upper floors from there.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jo Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. I would stay here again .
Stayed 2 nights in Nov 2024

10/10 Excellent

Fernando, Kingsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to change rooms cause of water kek as courtesy they comes us doing a bag of laundry Room to store luggage in between stays was convenient, staff friendly and helpful,
Stayed 6 nights in Oct 2024

6/10 Okay

Jo

Travelled with group
Liked: Cleanliness
Disliked: Amenities
No lift.
Stayed 2 nights in Sep 2024

8/10 Good

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, off the tourist track, yet minutes from all one wants to see in old Lisboa. Can't beat the location. Our room was "city view" - looked onto derelect buildings, but that's what made it quiet. Anyway, the views were right around the corner - sights of old Lisboa, monuments, churches, walk or cable cars, cafes, restaurants - loved walking everywhere. Put your cell phone down and just walk!
Stayed 4 nights in Sep 2024

6/10 Okay

Paul

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No plug for tub, 1 of 2 shower doors missing, a/c sounded like a small engine. Very noisy. The bright spot was reception, very welcoming and location great for getting around.
Stayed 4 nights in Sep 2024

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, charming hotel

Good location right near a piazza with lots of food options. Near #28 tram stop. Grocery store nearby too
Stayed 5 nights in Apr 2024

10/10 Excellent

Jai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location and very clean.

Our stay was absolutely wonderful. The staff were exceptionally kind and helpful, making us feel welcome throughout our visit. We were delighted with the beautiful view from our balcony, which added a special touch to our overall experience. The only downside was the absence of a "Do Not Disturb" sign, which unfortunately led to my partner being woken up by room service while he was unwell. Despite this minor inconvenience, we thoroughly enjoyed our stay and would highly recommend this hotel.
Stayed 3 nights in Jul 2024

6/10 Okay

Sarah

Travelled with partner
Liked: Staff & service, amenities
We had a good stay here. The building is older, but lots of character and good location. The staff was lovely and breakfast was great!
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stay was good, but the place is old and could use some renovation. No elevators.
Stayed 3 nights in Jun 2024

4/10 Poor

Roisin

Disliked: Property conditions & facilities, room comfort

Very underwhelming - not as pictured.

Room very different from those displayed on website - dark, small window and very little floor space. Constant smell of old and damp. Room was also quite loud, and we could hear people as they walked past the room. We were woken up one night by another room coming back. The bathroom had no windows, and the shower hot/cold signals were the wrong way around. The hotel also had a lot of stairs, some unavoidable - certainly not accessible to those with any disabilities/children. The room had very good air con, keeping it cool. The room was also cleaned each day, with fresh towels.
Stayed 2 nights in Jun 2024

2/10 Terrible

Kristi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t do it!

The first impression when walking into this hotel was the overwhelming perfume smell. It burned our eyes. It was so strong. Secondly, the rooms were about the size of a dorm room, and the beds were as hard as a rock. Our room smelled OK, but the other party with us had a sewer smell the whole stay. Other hotels we stayed at in Portugal had some kind of a common room where you could hang out or play cards… This hotel kicked us out of the breakfast nook area, which was really the only place with chairs, so that was disappointing. I really considered taking a loss and finding any other hotel in Lisbon to stay.
Stayed 2 nights in May 2024

10/10 Excellent

Ludmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, very helpful staff at the reception. Excellent location - easy for Uber pick up - parking lot an opposite the entrance, easy for trams, metro and plenty of dining options. Very clean, nice breakfast, relatively quiet (mind you are in the middle of the city). There are a few flights of stairs before you get to the lift, so not very suitable for people with reduced mobility. But great experience overall and definitely would stay again.
Stayed 5 nights in Jun 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were all very unique. The friendliness and helpfulness of the staff really stood out! The breakfast they delivered to our room was excellent! It is located up a steep hill but it’s near the university and has wonderful views.
Stayed 3 nights in May 2024

8/10 Good

Matyas

Travelled with family
Liked: Cleanliness, staff & service

Amazing Service, very noisy street in the night.

Service very well, noisy in the night.
Stayed 1 night in May 2024

2/10 Terrible

Christopher

Travelled with partner
Disliked: Amenities
NIGHTMARE… Over booked the hotel, didn’t tell us till we arrived that they had moved us to their sister hotel. Reception told us it was a the “nicer” hoteo but as we later found out the room is a closet, maybe a foot all around the bed and a window that looks right at a wall. The room we had booked we payed extra for an upgraded city view and was a good sized room. No one was very helpful in fixing the issue. They are hoping there’s “maybe” a better room tomorrow but we were not offered any compensation in the meantime. I am not normally a complainer but in all the hotels I’ve ever stayed in I have never had this happen, not to mention when I book months in advance. Not a great way to be welcomed to a new city and hotel. Also it is quite disappointing I wasn’t notified of this sooner when I could have canceled and rebooked, it feels like that was an intentional decision as now almost all hotels in area are booked and we are stuck with our closet.
Stayed 4 nights in May 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Short Break in Lisbon

A very friendly and helpful staff, basic hotel but well situated for the centre of Lisbon and easy to get around. Metro station Rossio close by and journey to airport by metro was 35 minutes. The hotel reception was reached by a flight of stairs and a further flight of stairs to the access lift for rooms above. Breakfast was continental at 8 euros each and plentiful. A bagage room is available to leave suitcases on departure days.
Stayed 4 nights in Apr 2024

6/10 Okay

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service
The staff at the desk were very nice. We stayed in two different rooms because of a change in plans. One room was supposed to be superior and it was very beautiful but had some drawbacks - the shower didn't drain, the shower head is the kind that could be handheld and it fell off on top of me (causing me to slip and almost fall), there were no trash bins, it was crazy loud at 7am with construction right outside our window (not the hotel's fault but still an issue and in our other room, every time someone closed their door our walls shook and in both rooms the beds were incredibly hard), no drawers to put stuff, the outlet next to the bed didn't work... BUT despite all of that, it's a fantastic location and if you can get an affordable enough price then it's worth it. There's even a small elevator after you go up one flight of stairs.
Stayed 1 night in Apr 2024

10/10 Excellent

Jared

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Clean space.
Stayed 2 nights in Apr 2024