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Shangri-La The Shard, London

5.0 star property
5-star luxury hotel near Borough Market

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Photo gallery for Shangri-La The Shard, London

Indoor pool
Creator video
Breakfast, lunch, dinner served; Asian cuisine
Meeting facility
1 bedroom, Frette Italian sheets, premium bedding, down comforters

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available

Explore the area

View in a map
31 St Thomas Street, London, England, SE1 9QU
  • Place, The Shard
    ‪1 min walk‬
  • Place, Borough Market
    ‪2 min walk‬
  • Place, London Bridge
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪53 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(11 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Iconic City View Room - 1 King

Iconic City View Room - 1 King

Iconic City View Room - 1 King

10.0 out of 10
Exceptional
(6 reviews)
  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds, City View

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Premier Room, 2 Twin Beds, City View

10.0 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Shard Room King

Premier Shard Room King

Premier Shard Room King

10.0 out of 10
Exceptional
(15 reviews)
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Shard Room - 1 King

Superior Shard Room - 1 King

Superior Shard Room - 1 King

9.6 out of 10
Exceptional
(20 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Shard Suite

Premier Shard Suite

Premier Shard Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Iconic Shard Suite

Iconic Shard Suite

Iconic Shard Suite

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Southwark)

Suite (Southwark)

Suite (Southwark)

  • 87 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Westminster)

Suite (Westminster)

Suite (Westminster)

  • 124 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (London)

Suite (London)

Suite (London)

  • 117 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Shangri-La)

Suite (Shangri-La)

Suite (Shangri-La)

  • 232 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, City View

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Room, 2 Twin Beds, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 2 Twin Beds (Shard)

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Premier Room, 2 Twin Beds (Shard)

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, City View (Iconic)

Room, 2 Single Beds, City View (Iconic)

Room, 2 Twin Beds, City View (Iconic)

  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About the area

London

Central London getaway .Within a 10-minute walk of this London City Centre hotel, you'll find Borough Market and HMS Belfast. Also, Globe Theatre is within half a mile (1 km) and Tate Modern is within 2 miles (3 km).

What's nearby

  • The Shard - 1 min walk - 0.0 km
  • Borough Market - 2 min walk - 0.2 km
  • Thames River - 4 min walk - 0.4 km
  • London Bridge - 5 min walk - 0.4 km
  • Tower of London - 15 min walk - 1.3 km

Getting around

  • London Bridge Station - 1 min walk
  • London Bridge Underground Station - 2 min walk
  • Heathrow Airport (LHR) - 55 min drive

Restaurants

  • ‪LEON - ‬3 min walk
  • ‪Greggs - ‬2 min walk
  • ‪Redwood Sports Pub & Kitchen - ‬1 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Bunch of Grapes - ‬2 min walk

About this property

Shangri-La The Shard, London

5-star luxury hotel near Borough Market
Shangri-La The Shard, London offers its guests an indoor pool, a sauna, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Event space at this hotel measures 2335 square feet (217 square meters) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Shangri-La The Shard, London. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star London hotel is smoke free.

  • 202 guestrooms or units
  • 19 levels
  • 2 bars or lounges
  • 2335 sq ft of conference space
  • 217 sq m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Shangri-La The Shard, London offers 202 accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch LED televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Awards and affiliations

Shangri-La The Shard, London is listed in the 2021 Travel + Leisure 500.

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Property amenities

Family friendly

  • Crib (surcharge)
  • High chair
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (GBP 70 per night)
  • Valet parking on site (GBP 70 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: GBP 47 for adults and GBP 23.50 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 40-inch LED TV with digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets: GBP 75 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 90 per night.
  • Cribs (infant beds) are available for GBP 90 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 47 for adults and GBP 23.50 for children
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self parking fee: GBP 70 per night
  • Valet parking fee: GBP 70 per night
  • Pet fee: GBP 75 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 90 per night
  • Rollaway bed fee: GBP 90 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel London Shard
Hotel Shard
London Hotel Shard
Shangri Hotel London
Shangri London
Shard Hotel London
Shard Hotel Shangri
Shard London Hotel
Shard London Shangri Hotel
Shangri-La Hotel, At The Shard, London England
Shangri Hotel Shard London
Shangri Hotel Shard
Shangri La The Shard, London
Shangri-La The Shard, London Hotel
Shangri-La The Shard, London London
Shangri La Hotel At The Shard London
Shangri-La The Shard, London Hotel London

Shangri-La The Shard, London Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 816 out of 1008 reviews
Rating 8 - Good. 111 out of 1008 reviews
Rating 6 - Okay. 37 out of 1008 reviews
Rating 4 - Poor. 24 out of 1008 reviews
Rating 2 - Terrible. 20 out of 1008 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Very disappointing and very poor service.

I was very disappointed in my stay at the Shangri-La. There were hidden charges for poor service that you feel you had to pay and the food was definitely average. Foods kept running out at breakfast and the hot buffet was often cold. We weren’t offered drinks the first day and also weren’t explained you could order an a la cartel option. The expensive afternoon tea - standard London prices was poor for what you got. Standard bread and very bland cakes that were very samey. It really was the most disappointing luxury / 5 star stay I’ve had. I would not return.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT STAY WILL BE BACK

Excellent hotel The staff are all super friendly and helpful Rooms are great value and a welcome upgrade from other London hotels
Stayed 3 nights in Aug 2025

10/10 Excellent

Serdar

Stayed 2 nights in Aug 2025

10/10 Excellent

jaloliddin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view , delicious breakfast, friendly customer service
Stayed 1 night in Aug 2025

10/10 Excellent

faisal

Stayed 1 night in Jul 2025

10/10 Excellent

Debbie

Liked: Amenities
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful modern hotel

Beautiful modern hotel. Service was fantastic and easy to communicate thru WhatsAp. Plenty of space for a family of four in the suite and views were unbelievable. Had brunch one day and that was excellent as well. Only issue would be the location was not our favorite and felt like it was a bit of a hike to get anywhere.
Stayed 2 nights in Aug 2025

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Susan, Horley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A one off experience for us, as it was very expensive. It's off the bucket list now, but certainly worth doing. Fabulous hotel with great staff. A complimentary minibar would have been a nice touch and they automaticlly aded extra service charge to the final bill that we asked to have removed. Other than that, couldnt fault it.
Stayed 1 night in Jul 2025

10/10 Excellent

Benjamin

Stayed 1 night in Jul 2025

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

NIKHIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay … the views are incredible.
Stayed 1 night in Jul 2025

10/10 Excellent

Mohamed

Stayed 1 night in Jul 2025

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thiis stay was for a special occasion. The staff were all so welcoming and helpful. The hotel is beautiful,, from the lobby, our room, the views, and restaurants. The pool and the sauna was also amazing. We couldn't have asked for more.
Stayed 1 night in Jul 2025

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing hotel! From check in to check out I believe it is one of the best hotels in the world!
Stayed 5 nights in Jul 2025

10/10 Excellent

Robert

Stayed 2 nights in Jul 2025

10/10 Excellent

Karen, Walnut Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Shangri-La The Shard, London was truly unforgettable. The room was gorgeous with incredible views, and every detail was perfect. We loved the gym, spa, pool, and the food—everything exceeded expectations. The staff were outstanding—kind, attentive, and genuinely caring. They went above and beyond to make us feel welcome. The location is also unbeatable, with easy access to public transport and walkable to so much of the city. One of the best hotel experiences we’ve had. Highly recommend and can’t wait to return!
Stayed 4 nights in Jul 2025

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall quite good
Stayed 8 nights in Jul 2025

10/10 Excellent

Robert, WESTON

Stayed 4 nights in Jul 2025

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Thomas Augustine

Travelled with partner
Stayed 2 nights in Jul 2025

8/10 Good

roy

Stayed 3 nights in Jul 2025