2/10 Terrible
Brett
Travelled with partner
Feb 18, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Shockingly bad. The room was absolutely filthy (see photos). Stains on the furniture, stains on the bed, filthy dirty bathroom, stains on the walls. Clearly this wasn’t a “they forgot to clean the room”, this was just the quality of the hotel. The bathroom was in appalling condition. The bed was in appalling condition. The room was in appalling condition. There was a hotel room safe under the bathroom counter… that was not in working order. So there was nowhere to lock up valuables. Overall incredibly disappointing considering the cost of the stay. I’ve stayed in other hotels in London at a similar price and this was not a remotely comparable experience.
The staff were friendly enough at the front desk, but when we checked out we weren’t asked how our stay was and I can only imagine the staff have stopped asking or prefer not to ask.
Photos posted in Google review:
- Stained furniture
- Stained bed
- Filthy dirty stained bathtub
- Stained bathroom ceiling and wall (presumably from upstairs leaking toilet - fecal water stains!?)
- Shower head not working (video)
- TV not working (video)
We were seriously considering leaving on the first day and booking in at a different hotel and just accepting that we would not get a refund.
Would not recommend and will not return.
Brett
Stayed 4 nights in Feb 2025