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"The hotel was beautiful and clean. The view of the city was breathtaking and the restaurant served delicious food with a great view while dining. I
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With a stay at this Downtown Los Angeles hotel, you'll be within half a mile (1 km) of Walt Disney Concert Hall and 2 miles (3 km) of L.A. Live. Peacock Theater and Crypto.com Arena are also within 2 miles (3 km).
Full-service spa, 24-hour fitness
A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Relax with a drink at one of the 3 bars/lounges and enjoy the 24-hour gym.
The Westin Bonaventure Hotel and Suites, Los Angeles ratings based on 34 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for The Westin Bonaventure Hotel and Suites, Los Angeles
Everyone (17)Couples (6)Family (10)
5 out of 5
The hotel was beautiful and clean. The view of the city was breathtaking and the restaurant served delicious food with a great view while dining. I had an all around wonderful experience! This is my preferred hotel to LAX going forward.
Posted by Nina, from Cordova on 16 Mar. 2024
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Comment from Hotel Management
16 Mar. 2024
by Customer Service
Nina, we're thrilled to hear about your delightful experience at The Westin Bonaventure Hotel & Suites, Los Angeles. It is fantastic to know that the spectacular city views enhanced your stay, and that you found our dining to be top-notch. We graciously appreciate your preference and look forward to hosting you in future visits.
3 out of 5
Posted by YUAN, from New York on 10 Mar. 2024
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Comment from Hotel Management
12 Mar. 2024
by Customer Service
YUAN, thank you for taking the time to rate your stay. It appears we didn't meet all your expectations and we'd like to learn more about your experience. Please feel free to provide further feedback so we can improve future visits. We wish to satisfy every guest and your insights matter to us.
5 out of 5
Perfect
Posted by ANA, from SAN YSIDRO on 24 Feb. 2024
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Comment from Hotel Management
25 Feb. 2024
by Customer Service
Ana, thank you for your top-notch review of The Westin Bonaventure Hotel & Suites, Los Angeles! We're delighted to know your experience was simply "perfect". We're looking forward to welcoming you back in your next visit to Los Angeles.
1 out of 5
I will never stay at this hotel first and last service was horrible. When I reserved it I ask I wanted the city view I have the receipt where it say that and the lady black American said no she don’t have any room with the city view I said I reserve it 3 week ago and she had an attitude and said no I have all 90 percent sold out but I reserved it 3 weeks ago it was for my son birthday wish and we came all away from Arizona and paid $671 for nothing I’m very disappointed and will leave a bad review on all the sites plus at night we wanted to go to 4th floor the pool area just to take pictures we couldn’t find it so I ask this employee and he said he didn’t know and that he was looking for it too that was a big lie. My room was by the elevator so I could hear it all night specially at 141am for a long time and I heard a dog barking for 30 min midnight I’m very very upset to spend all this money not to sleep and staff where not helpful. Will not return and don’t recommend to no one.
Posted by Betty on 15 Nov. 2023
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Comment from Hotel Management
28 Nov. 2023
by Customer Service
Betty, we genuinely regret hearing about your less-than-pleasant experience with us as guest satisfaction is paramount to us. We apologize if your room did not meet your expectations regarding the city view and for any discomfort you may have experienced due to noise. Our team is usually known for their exceptional service, and it's unfortunate to hear that this was not the case during your visit. Miscommunication can sometimes occur, and we will certainly focus on improving this aspect. We appreciate you sharing your concerns, and it's our hope you'll give us the opportunity to better serve you in the future.
5 out of 5
The property was very nice, definitely will book it again
Posted by Witnyder on 21 Jun. 2023
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5 out of 5
Relaxing atmosphere
Posted by Luisa on 20 Jun. 2023
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5 out of 5
Posted by Luisa on 20 Jun. 2023
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4 out of 5
Posted by JESUS, from Brownsville on 15 May 2023
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5 out of 5
Very Nice hotel flight arrived early before check in time and the front desk attendant was so kind they had a room ready and we was able to check in early.
Posted by Nicholas on 8 May 2023
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5 out of 5
Posted by YUAN, from New York on 20 Mar. 2023
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Comment from Hotel Management
15 Apr. 2023
by FA
Thank you for your positive feedback. We value your time.
About the The Westin Bonaventure Hotel and Suites, Los Angeles
The Westin Bonaventure Hotel and Suites, Los Angeles offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and meeting rooms are available. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly The Westin Bonaventure Hotel and Suites, Los Angeles. For a fee, parking is available. This Los Angeles hotel is smoke free.
1358 guestrooms or units
34 levels
3 dining venues
3 bars or lounges
Meeting rooms
Charging station for electric cars
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Wedding services available
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Coffee shop
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Refrigerator
Internet
Available in all rooms:
Free WiFi
, High-speed internet access
Available in some public areas:
Free WiFi
, Free wired internet
, Internet access in public areas - high speed
, Internet access in public areas - surcharge
Parking
Valet parking (surcharge)
Transport
Train station: Los Angeles Union Station (4 km / 2.5 mi)
Metro station: 7th Street - Metro Center Station (0.5 km / 0.3 mi)
Parking: Valet parking available for a surcharge
Room Amenities
The Westin Bonaventure Hotel and Suites, Los Angeles offers 1358 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
Pillowtop beds
In-room dining (24 hours)
HD television
Cable channels
Premium channels
Refrigerator
Coffee maker
Luxury bedding
Down blanket
Shower and tub combination
Rollaway beds (surcharge)
Housekeeping (daily)
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy to-go breakfast daily from 6:00 AM to 11:00 AM.
LA Prime - This steakhouse serves dinner only.
Lakeview Bistro - This restaurant serves breakfast and lunch. Open daily.
CafeNOW Coffee Bar - This café serves breakfast, lunch, dinner, and light fare. Open daily.
24-hour room service is available.
Spa Services
Massages
Deep tissue massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 17 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for USD 30.00 per night.
Pet Policy
Pets: USD 45.00 per accommodation, per night
Only dogs are allowed
Maximum 2 (weight limit: 50 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Onsite parties or group events are strictly prohibited.
For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Children stay free
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Events/parties not allowed
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
LGBTQIA friendly
Children stay free 17
Pets cannot be left unattended
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are not provided with hand sanitizer
Social distancing measures are not in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
Fees
Guests will be asked to pay the following charges at the property:
Breakage deposit: USD 500 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for to-go breakfast: approximately USD 5–32 per person
Covered valet parking fee: USD 49 per night (in/out privileges)
Pet fee: USD 45.00 per accommodation, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 30.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Bonaventure
Bonaventure Hotel
Bonaventure Hotel Westin
Hotel Bonaventure
Hotel Westin Bonaventure
Westin Bonaventure
Westin Bonaventure Hotel
Westin Bonaventure Hotel Los Angeles
Westin Bonaventure Los Angeles
Westin Hotel Bonaventure
The Westin Bonaventure Hotel And Suites
The Westin Bonaventure Hotel Los Angeles
Westin Los Angeles
The Westin Bonaventure Hotel Suites
The Westin Bonaventure Hotel and Suites, Los Angeles Hotel
The Westin Bonaventure Hotel and Suites, Los Angeles Los Angeles
You should know
Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
