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Eurostars Plaza Mayor

4.0 star property
4-star hotel near Puerta del Sol

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Photo gallery for Eurostars Plaza Mayor

Daily buffet breakfast (EUR 15 per person)
Porch
Bar (on property)
Lobby
Standard Double Room Single Use

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle Doctor Cortezo 10, Madrid, Madrid, 28047
  • Plaza Mayor
    ‪5 min walk‬
  • Puerta del Sol
    ‪5 min walk‬
  • Gran Via
    ‪10 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, laptop workspace

Standard Double or Twin Room

9.0 out of 10
Wonderful
(62 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Large Twin Beds

View all photos for Standard Double Room Single Use

Standard Double Room Single Use

Standard Double Room Single Use

  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Minibar, in-room safe, desk, laptop workspace

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room Single Use

Minibar, in-room safe, desk, laptop workspace

Superior Double Room Single Use

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Double Room (with Extra Bed)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room (with Extra Bed)

  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

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About the area

Madrid

Central Madrid getaway .At this Madrid Centro hotel, you'll be well placed to visit Puerta del Sol and Plaza de Santa Ana, both within a 5-minute walk. Plaza Mayor and Gran Via are also within half a mile (1 km).

What's nearby

  • Plaza Mayor - 5 min walk - 0.4 km
  • Puerta del Sol - 5 min walk - 0.4 km
  • Gran Via - 10 min walk - 0.9 km
  • Royal Palace of Madrid - 11 min walk - 1.0 km
  • Prado Museum - 13 min walk - 1.1 km

Getting around

  • Tirso de Molina Station - 2 min walk
  • Madrid (XOC-Atocha Train Station) - 18 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 23 min drive

Restaurants

  • ‪La Rollerie - ‬2 min walk
  • ‪Pum Pum Bakery - ‬4 min walk
  • ‪Casa de Granada - ‬1 min walk
  • ‪Ginger - ‬3 min walk
  • ‪Yatai Market - ‬1 min walk

About this property

Eurostars Plaza Mayor

4-star hotel near Puerta del Sol
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite business center.

WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at Eurostars Plaza Mayor.

This 4-star Madrid hotel is smoke free.

  • 92 guestrooms or units
  • 7 levels
  • 2 buildings
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Eurostars Plaza Mayor offers 92 accommodations with minibars and laptop-compatible safes. LCD televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LCD TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses solar energy.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Eurostars Hotel Plaza Mayor
Eurostars Hotel Plaza Mayor Madrid
Eurostars Plaza Mayor
Eurostars Plaza Mayor Madrid
Hotel Eurostars Plaza Mayor
Hotel Mayor
Hotel Plaza Mayor
Plaza Mayor
Plaza Mayor Hotel
Eurostars Plaza Mayor Hotel
Eurostars Hotel Plaza Mayor
Eurostars Plaza Mayor Madrid
Eurostars Plaza Mayor Hotel Madrid

Eurostars Plaza Mayor Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 496 out of 1001 reviews
Rating 8 - Good. 378 out of 1001 reviews
Rating 6 - Okay. 79 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Iuliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Konstantinos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2025

10/10 Excellent

FABIOLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es lindo y bien ubicado
Stayed 4 nights in Feb 2025

10/10 Excellent

Cecilia

Stayed 3 nights in Mar 2025

10/10 Excellent

Neftali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though is not that close to Plaza Mayor, the hotel has a great location and is walking distance to main attractions in Madrid. Friendly staff, clean and comfortable. Would stay here again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Marlon

Stayed 5 nights in Feb 2025

10/10 Excellent

cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had an excellent stay in Madrid. Would definitely stay there again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

Unacceptable Handling of burst pipe incident.

Dear Hotel Manager/ Hotels.com, I am writing to formally express my disappointment regarding the handling of the burst pipe incident in the early hours of 18/02/25 at Eurostars Plaza Mayor. At approximately 5 AM, a significant water leak occurred on our floor, resulting in an evacuation. While we understand that emergencies can happen, the lack of communication and guest support was entirely unacceptable. Only one person was working in the hotel at that time. When I called to explain the situation to the receptionist they said they would “make a note of it”. Only when I said that we may need to evacuate he came up. He evacuated the floor very well but he didn’t know where to cut the water as he was only in the job for two months and he didn’t know how to access the water valve through the parking. The only person with the access key for the other water valve was the maintenance worker who was at home sleeping and arrived at the hotel 30 minutes later. I had to man the reception as guests were calling asking about the situation and evacuation. Despite waiting in the hotel lobby for over three hours, we received little to no updates regarding the situation or when we could return to our rooms. No refreshments were offered, not even a bottle of water, and there was no attempt to ensure guest comfort during this prolonged inconvenience. I trust that Eurostars Plaza Mayor and hotels.com values its guests and will take appropriate action to compensate and resolve this matter.
Stayed 3 nights in Feb 2025

10/10 Excellent

Maria Elena, Aventura

Stayed 1 night in Feb 2025

6/10 Okay

Roxana, Stuart

Liked: Staff & service
For a 3 stars hotel it was OK. Clean friendly staff good breakfast great location but i felt no safecwalking by myself at night.
Stayed 6 nights in Jan 2025

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Katty Vanessa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Los empleados súper atentos,limpio,muy bien situado me gustó recomendado!
Stayed 3 nights in Feb 2025

6/10 Okay

Monica

Stayed 2 nights in Feb 2025

10/10 Excellent

Tae

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel within walking distance to all the tourist spots.
Stayed 4 nights in Jan 2025

10/10 Excellent

Nicola Jane

Stayed 3 nights in Dec 2024

8/10 Good

Nelida

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very welcoming &. professional. Super nice cleaning staff with immaculate rooms. Small hotel centrally located to all major sites. Its at a very good price point for a madrid hotel. Rooms are a good size. Had a problem with tv - couldn't change the language, called front desk who promptly called engineering staff fixed it right away. Would difunately stay again
Stayed 3 nights in Jan 2025

10/10 Excellent

Wendy, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t beat the location! Walk straight and you’ll reach Puerta del Sol, turn left and you’ll reach Plaza Mayor, down the block and you’ll reach the Tirso de Molina stop on the Metro 1 (light blue) line which will take you to all the sights in Madrid. The only issue is every morning you have to walk through the corner church giving out food for the homeless and sidewalk can get extremely crowded.
Stayed 6 nights in Dec 2024

10/10 Excellent

Margaret

Stayed 4 nights in Dec 2024

10/10 Excellent

José

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Carlos Linares

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2024

4/10 Poor

Ian

Liked: Cleanliness
Disliked: Room comfort

4 Star?? Good location but poor at the basics

Virtually no toilet roll on arrival. No towels one day. Did not replenish coffee/tea sachets in room over 4 days
Stayed 4 nights in Dec 2024

8/10 Good

Maria Jane

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Adriana, Princeton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 3 nights in Dec 2024

10/10 Excellent

Maria, Huntington Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel check in staff
Stayed 4 nights in Sep 2024