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4.4 out of 5

"Superb. Dining experience was great at the restaurant and in room. " More

By a verified traveller on Mon 21 Dec 2015

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Hotel Description

Family-friendly 5-star hotel near Manila Ocean Park

Heart of Manila

Within a 15-minute walk of this Malate hotel, you'll find Manila Bay and Rizal Park. Also, Robinson's Place is within half a mile (1 km) and U.S. Embassy is within 2 miles (3 km).

Dining options, 2 bars/lounges

This luxury hotel includes 5 restaurants, an outdoor pool, and a 24-hour health club. Families will appreciate the children's pool and onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 236 guestrooms also offer free WiFi and 24-hour room service. LCD TVs come with cable channels, and other amenities include free wired Internet and minibars.

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
C$163* Per night/room 16 Jun. - 17 Jun.

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Manila Bay ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sheraton Manila Bay

Business (1)
5 out of 5
Pros: Service was excellent. HONESTY!!!!!Foremost.
Cons: I upgraded our room from Superior King Rm 1121 to Executive Suite 1111 wher position of the toilet is awkward.Legroom is 11" only between toilet &wall
Location: shopping,massage,church, walk along the bay.
Superb. Dining experience was great at the restaurant and in room.

Posted by on 21 Dec. 2015

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5 out of 5

Comforts of home, always a nice place to stay.

Pros: Close restaurants, Quiet, great staff
I have stayed at the Pan Pacific many times and try other hotels from time to time but always come back to them. Rooms are very nice and the hotel seems cozy to me. Never have had much to complain about staying there, just a nice place.

Posted by , from Seattle area on 13 Apr. 2011

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5 out of 5

The best in Manila

This place was the best I stayed here twice now , the neiborhood is somewhat run down but they are improving it . The staff was great the room was the best clean and comfortable. I love staying here it is close to the robinson mall and the sm mega mall .The drain in the bathtub wasen't working right so I told housekeeping about it and it was fixed right away the butlers were great I will always stay here when I visit Manila !!! Heck even the staff liked playing with my son these guy's running this motel are the greatist !!!

Posted by on 19 Oct. 2010

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4 out of 5

Satisfied

Staff was very accomodating and friendly. Smiles that welcomed a visitor. Had a stomach problem and one of the staff offered to get medicine from the clinic. Room was small but very clean and nice. For the price I would stay there again and recommend it to anyone.

Posted by on 21 Oct. 2009

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5 out of 5

Great Hotel in Manila

The hotel was outstanding. The service was better than any I have seen. You may as well pay the extra couple of bucks for a place as nice as this. From beginning until the end the staff was outstanding; much better than any other hotel I have visited in the Philippines.

Posted by on 31 Oct. 2008

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4 out of 5

Quality hotel at reasonable prices

I found the staff very friendly and having stayed there before they had noted that and welcomed me back, a simple but nice touch, as was the courtesy of all the staff and X, the manager. The rooms are spacious and very clean, bathrooms large and spotless. Room service food very good quailty. Usually the hotel includes either free internet connection or free breakfast (you choose which) so if you want to use the net and are put of by the breakfast prices there are many cafes open from the early hours just a few steps from the hotel. Personally I preferred the breakfast and going to an internet cafe as the business centre prices are too high. The breakfast is truely great, the evening meals are good but European wines are expensive. The small pool area is nice, relaxing and there is a gym downstairs. Security is first class. The travel arranging facility is not overpriced and very efficient. International phone calls from your room are quite cheap too. The area of Malate does look a bit seedy, but it is the real Manila and I had no problems walking around at night, it has a busy, bustling and vibrant charm. Taxis flow by all the time so transport is no problem (always ask for a price for where youre going first tho). Having stayed at a number of hotels in this area before the Pan Pacific is definately one of the best.

Posted by on 3 Oct. 2008

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5 out of 5

Great rooms....great location

Pan Pacific is a high class hotel in a great location. Many restaurants in the hotel and nearby. Close walk to Robinson's Mall if you need supplies. The hotel staff is the most helpful I have ever experienced.

Posted by on 21 Sep. 2008

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1 out of 5

A Horrible Experience

First off, when I arrived at the hotel with my companion, they Deluxe Room that Travel online had assured me would have two beds, had only one King bed. The Hotel apologized, and seemed very surprised that Travel online would guarantee me two beds with my reservation.This was absolutely horrifying. The Hotel relocated me, and apologized profusely, but it was still very disturbing. I was also very disappointed to learn that such a classy hotel would charge for internet usage. The buffet breakfast in the morning was extravagant, but so was the price...about 25 USD, with no other options other than room service. The security of the Hotel is adequate, which is necessary as the location is not desirable. The neighborhood is improving, but still retains much of its seedy, red-light reputation. The Hotel-provided transportation is ok, not cheap, but not outrageously over-priced...it?s just the price you have to pay for safe transportation in Manila. Overall, it was a very disappointing experience. I would never stay at the Pan-Pacific again, and do not recommend it to anyone. There is a reason the rates are so affordable. It is a, mediocre, struggling, nickel and diming Hotel, masquerading as a high class operation. What you might save in the room rates, you will over-pay for in amenities, food, and transportation. Please do yourself the favor of avoiding this Hotel, and treat yourself to something you won't regret. (By the way, their pool/jacuzzi gave both me and my friend a horrible rash after swimming...)

Posted by on 28 May 2008

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5 out of 5

I'm In Awe

Pan Pacific is hands down the finest combination of service and price I've ever seen. When I broke my glasses at 1:00 AM the Building Engineer was there in less than 15 minutes to repair them and that was the longest I waited for ANYTHING ! Room service is both prompt and courteous to a fault\n Although the neighborhood does leave something to be desired security is always there keeping an eye out.\nI would not hesitate to recommend Pan Pacific to anyone, it's all about class and the staffs are class acts each and everyone of them.

Posted by on 25 Jan. 2008

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5 out of 5

Can't Wait To Return!

I love this hotel! The service was impeccable from the moment we arrived. The rooms were comfortable, clean and beautifully furnished. The beds are wonderfully comfortable. Robinson's Mall is a short walk away. We plan to stay at this hotel when we next visit Manila.

Posted by on 2 Dec. 2007

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Property Features

Sheraton Manila Bay offers its guests an outdoor pool, a 24-hour health club, and a children's pool. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Sheraton Manila Bay. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Manila hotel.

  • 1 building
  • 236 guestrooms or units
  • 21 levels
  • 5 dining venues
  • 2 bars or lounges
  • Built in 1997
  • Bar by the pool
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Manila (MNL-Ninoy Aquino Intl.) (9.5 km / 5.9 mi)
  • Train station: Manila Paco Station (2 km / 1.2 mi)
  • Metro station: Pedro Gil LRT Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Manila Bay offers 236 accommodations with DVD players and minibars. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. This Manila hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10 AM and on weekends from 6 AM to 10:30 AM.

Pacific Lounge - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 2152.5 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sheraton Manila Bay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • No pets or service animals allowed
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 2500 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 1250 for adults and PHP 625 for children (approximately)
  • Airport shuttle fee: PHP 1150 per vehicle (one way)
  • Self parking fee: PHP 300 per day
  • Rollaway bed fee: PHP 2152.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Manila Pacific
  • Manila Pan Pacific
  • Pacific Manila
  • Pan Pacific Hotel Manila
  • Pan Pacific Manila
  • Pan Pacific Manila Hotel Manila
  • Pan Pacific Manila Hotel
  • Sheraton Manila Bay Hotel
  • Sheraton Manila Bay Manila
  • Sheraton Manila Bay Hotel Manila

You should know

  • Sheraton Manila Bay offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.