2/10 Terrible
Angelina
Travelled with family
31 Jan 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Scam
The stay was fine. It’s just an average 3 star hotel. The purpose of the visit was just a 1 night stay so we can leave for our cruise the following day. The next morning we checked out and asked the front desk for a taxi to get to the cruise port. A regular yellow taxi came and he called off the taxi and told me that the hotel has a specific taxi that they normally deal with. I didn’t think anything of it as they were speaking in Spanish and I couldn’t understand a word they were saying. Anyhow another taxi came but it was different. It wasn’t the typical yellow taxis that they have in Miami, it was a regular suv but they had a taxi meter inside. The ride to the port was 30 mins. When we got to the cruise port we were charged an excessive amount for the ride. It was $90. A regular taxi would have been half the price. In all my years of travelling I have never been to a hotel that purposely worked with others to scam their guests. I couldn’t believe that a hotel would do this to their guests! I definitely would not be staying here again!
Angelina
Stayed 1 night in Jan 2024