2/10 Terrible
Kiera
Travelled with partner
May 11, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was not as expected. The pictures on the website are not what the hotel or rooms actually look like. We walked into our room and were immediately upset with how it looked. The site lists things that would be in your room and about the room that are untrue. One big thing was it said the rooms were soundproof, but they were not and we could hear every conversation, every door slamming from each room and down the hall. The hotel was on a busy street and they said there was parking for the hotel and there were none, so we had to park in a neighborhood nearby. We felt unsafe walking back to our hotel at night. The staff did eventually accommodate us to another room with an extra charge, but he was hard to work with and fought with us for a long time. We were excited for the rooftop bar with the view and were discouraged that it wasn't open and when we went up there at night, it felt unsafe and dark. We could not control our own temperature as told and the fan in the room was extremely dusty. We had to open the windows because we were getting dust in our throats. There was rust in the bathroom where the towels were hanging and the tub had not been scrubbed since the last use. There was also a VERY loud garbage truck that came to pick up the garbage RIGHT OUTSIDE OUR WINDOW at 6AM and woke us up. We were very disappointed with how much we had spent to stay here and how terrible it was. Do not trust the website, it does not look like this!!!! We will NOT be coming back
Kiera
Stayed 2 nights in Mar 2025
