Imagine arriving after a 25-hour journey, only to find out the elevator is out of order and your room is on the 4th floor. We had to drag heavy luggage up four floors with children, which was exhausting and unacceptable.
To make things worse, the sink in the room was not working. We informed the front desk, but the staff member was arrogant, rude, and completely unhelpful, he simply replied âyesâ and did not move an inch to resolve the issue.
This place shows zero concern for guests, especially families.
A BIG, BIG NO. Stay away, guys.