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Holiday Inn New Orleans West Bank Tower by IHG

3.0 star property
3-star hotel near Port of New Orleans

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Photo gallery for Holiday Inn New Orleans West Bank Tower by IHG

Exterior
Outdoor pool
Breakfast, lunch, dinner served; American cuisine
Exterior
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Pool
  • Housekeeping
  • Parking included

Explore the area

View in a map
275 Whitney Ave, Gretna, LA, 70053
  • Place, Port of New Orleans
    ‪4 min drive‬
  • Place, Ernest N. Morial Convention Center
    ‪4 min drive‬
  • Place, Canal Street
    ‪6 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(43 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(21 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Gretna

Terrytown stay.Your stay at this Terrytown hotel places you within 6 miles (10 km) of Ernest N. Morial Convention Center and National World War II Museum. Port of New Orleans and Julia Street Cruise Terminal are also within 6 miles (10 km).

What's nearby

  • Port of New Orleans - 4 min drive - 5.4 km
  • Ernest N. Morial Convention Center - 4 min drive - 5.4 km
  • Julia Street Cruise Terminal - 5 min drive - 5.1 km
  • Canal Street - 6 min drive - 6.2 km
  • Caesars New Orleans Casino - 6 min drive - 6.2 km

Getting around

  • Saint Charles at Lee Circle Stop - 6 min drive
  • New Orleans Union Passenger Terminal - 13 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 30 min drive

Restaurants

  • ‪The Ground Pat'i - ‬6 min walk
  • ‪Hen House - ‬16 min walk
  • ‪Golden Wings - ‬14 min walk
  • ‪Toast - ‬11 min walk
  • ‪George's Farmers Market - ‬15 min walk

About this property

Holiday Inn New Orleans West Bank Tower by IHG

3-star hotel near Port of New Orleans
Holiday Inn New Orleans West Bank Tower by IHG offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and a meeting room. Event space at this hotel measures 3614 square feet (336 square meters) and includes conference space. Barbecue grills, a vending machine, and gift shops/newsstands are also featured at the business-friendly Holiday Inn New Orleans West Bank Tower by IHG. Free self parking is available.

This 3-star Gretna hotel is smoke free.

  • 1 building
  • 180 guestrooms or units
  • 13 levels
  • 3614 sq ft of conference space
  • 336 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn New Orleans West Bank Tower by IHG offers 180 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: USD 10.99 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are available for USD 3.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10.99 per person
  • Crib (infant bed) fee: USD 3.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bank
Holiday Inn New Orleans West Bank Tower
Holiday Inn New Orleans West Bank Tower Gretna
Holiday Inn New Orleans West Bank Tower Hotel
Holiday Inn New Orleans West Bank Tower Hotel Gretna
Holiday Inn West Bank Tower
Holiday Inn West Tower New Orleans
Holiday Inn Gretna
Gretna Holiday Inn

Holiday Inn New Orleans West Bank Tower by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 478 out of 1006 reviews
Rating 8 - Good. 286 out of 1006 reviews
Rating 6 - Okay. 125 out of 1006 reviews
Rating 4 - Poor. 63 out of 1006 reviews
Rating 2 - Terrible. 54 out of 1006 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Chae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good
Stayed 1 night in Jul 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Eduardo, Copperas Cove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great
Stayed 1 night in Jul 2025

4/10 Poor

Dwayne

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Tracy

Travelled with family
Disliked: Room comfort

Not the worse but not the best

The Beds not comfortable the pillows not comfortable made my neck hurt badly! Housekeeping ws good! Breakfast ws not good & not buffet!
Stayed 3 nights in Jul 2025

10/10 Excellent

Yante

Stayed 2 nights in Jul 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tonia

Stayed 3 nights in Jun 2025

4/10 Poor

Latisha

Travelled with family
Disliked: Staff & service

Essence festival first time to New Orleans

The lady at the desk wasn't that friendly and customer service was definitely lacking. Only hotel that told me I had to plunge my own toilet because it was backed up and wouldn't go down. The maintenance man literally left the plunger at my door. Then I had to call four days after my check out date to see why my deposit wasn't returned to find out they never released it. Its giving they don't like to do their job and if you don't stay on them you will be jerked around. Would not stay with them again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Taylor

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Very clean! Nice staff!
Stayed 1 night in Jul 2025

10/10 Excellent

Brennan

Stayed 1 night in Jun 2025

10/10 Excellent

LeMarcus

Liked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Craig

Stayed 3 nights in Jun 2025

10/10 Excellent

robert

Stayed 1 night in May 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for New Orleans IF you have a car. Fluctuations is pricing are unnerving.
Stayed 1 night in Jun 2025

10/10 Excellent

Hoang

Stayed 2 nights in Jun 2025

8/10 Good

Sherrill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Amiley

Travelled with family
Liked: Amenities, property conditions & facilities
👍
Stayed 3 nights in May 2025

10/10 Excellent

bruce d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonder staff.Clean and very comfortable room.
Stayed 3 nights in Jun 2025

8/10 Good

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 1 night in May 2025

10/10 Excellent

Natasha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

4/10 Poor

Chelsea

Disliked: Staff & service, amenities, property conditions & facilities
room was large. recently remodeled, but poorly and cheaply. tiles were bulging in bathroom. staff was rude.
Stayed 1 night in Mar 2025

8/10 Good

Ashraf, Gretna

Disliked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Darshea

Liked: Amenities, property conditions & facilities
Very clean stay
Stayed 2 nights in Mar 2025