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The Pontchartrain Hotel

4.0 star property
4-star hotel near Magazine Street, connected to a rail/subway station

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Photo gallery for The Pontchartrain Hotel

2 restaurants, breakfast, lunch, dinner served; American cuisine
View from property
2 bars/lounges, rooftop bar
Property entrance
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Place, Magazine Street
    ‪8 min walk‬
  • Place, National World War II Museum
    ‪16 min walk‬
  • Place, Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪21 min drive‬

Room options

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

9.0 out of 10
Wonderful
(11 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite)

8.0 out of 10
Very good
(5 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

7.6 out of 10
Good
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite)

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

  • 93 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

New Orleans

Central New Orleans getaway .With a stay at this Lower Garden District hotel, you'll be within half a mile (1 km) of Magazine Street and 2 miles (3 km) of National World War II Museum. Ernest N. Morial Convention Center and Port of New Orleans are also within 2 miles (3 km).

What's nearby

  • Magazine Street - 8 min walk - 0.7 km
  • National World War II Museum - 16 min walk - 1.4 km
  • Caesars Superdome - 2 min drive - 2.2 km
  • Ernest N. Morial Convention Center - 3 min drive - 2.2 km
  • Port of New Orleans - 3 min drive - 2.6 km

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Hot Tin - ‬1 min walk
  • ‪Sportsman Corner Bar & Daiquiris - ‬9 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Lagniappe Bakehouse & Coffee - ‬8 min walk
  • ‪Tacos & Beer - ‬6 min walk

About this property

The Pontchartrain Hotel

4-star hotel near Magazine Street, connected to a rail/subway station
There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. The Pontchartrain Hotel also features dry cleaning/laundry services, complimentary use of a nearby fitness facility, and a porter. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 13 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
The Pontchartrain Hotel offers 106 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

The Pontchartrain Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 653 out of 1012 reviews
Rating 8 - Good. 195 out of 1012 reviews
Rating 6 - Okay. 82 out of 1012 reviews
Rating 4 - Poor. 45 out of 1012 reviews
Rating 2 - Terrible. 37 out of 1012 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Elizabeth, HATTIESBURG

Stayed 1 night in Dec 2025

10/10 Excellent

Jay

Liked: Cleanliness, amenities, property conditions & facilities
Stylish hotel with nice comfortable rooms and a nice breakfast spot.
Stayed 3 nights in Nov 2025

2/10 Terrible

SHEE

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Poor stuff
Stayed 1 night in Nov 2025

10/10 Excellent

Nancy

Stayed 3 nights in Nov 2025

10/10 Excellent

Shawn

Liked: Cleanliness, property conditions & facilities
Great!
Stayed 2 nights in Nov 2025

6/10 Okay

Michele

Stayed 1 night in Nov 2025

10/10 Excellent

Anna

Stayed 3 nights in Nov 2025

8/10 Good

Thomas

Liked: Staff & service
It is a pretty good location and very easy to get on the green trolley car out the front door. Easy walk across street to get on streets walking towards Magazine Street to see street after street of the beautiful homes in this part of the Garden District. Staff was friendly. Little coffee shop off lobby was good and served the wonderful French Truck coffee.
Stayed 4 nights in Nov 2025

10/10 Excellent

Lyndsey

Stayed 3 nights in Nov 2025

6/10 Okay

Karen

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff were courteous, and the location—right on St. Charles and steps from a streetcar stop—is excellent. Unfortunately, the hotel itself does not deliver a 4-star experience. I’m not sure it even rises to the level of a strong 3-star at this point; it feels noticeably worn and in need of meaningful refurbishment. Housekeeping did their best, but they’re fighting an uphill battle. The amount of dust and debris in the room—including a used tissue under one of our beds—suggests the property needs a true deep cleaning so the daily cleaning staff can keep up. Several operational issues also detracted from our stay. This was the first hotel where I could not receive a folio at checkout. We did leave one night early, but it was still unusual to have to wait a full day for the bill. Additionally, we were issued only a single physical key to the room, which made logistics difficult when our family needed to split up and felt risky if that one key were misplaced. Overall, the hotel has potential, but it is not currently delivering a premium, 4-star experience. Unfortunately, most of our conversations during the stay revolved around wishing we had booked the Ritz instead—perhaps not a perfect comparison (five-star vs. a claimed four-star), but the difference in quality was significant, while the difference in price was not.
Stayed 4 nights in Nov 2025

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff were courteous, and the location—right on St. Charles and steps from a streetcar stop—is excellent. Unfortunately, the hotel itself does not deliver a 4-star experience. I’m not sure it even rises to the level of a strong 3-star at this point; it feels noticeably worn and in need of meaningful refurbishment. Housekeeping did their best, but they’re fighting an uphill battle. The amount of dust and debris in the room—including a used tissue under one of our beds—suggests the property needs a true deep cleaning so the daily cleaning staff can keep up. Several operational issues also detracted from our stay. This was the first hotel where I could not receive a folio at checkout. We did leave one night early, but it was still unusual to have to wait a full day for the bill. Additionally, we were issued only a single physical key to the room, which made logistics difficult when our family needed to split up and felt risky if that one key were misplaced. Overall, the hotel has potential, but it is not currently delivering a premium, 4-star experience. Unfortunately, most of our conversations during the stay revolved around wishing we had booked the Ritz instead—perhaps not a perfect comparison (five-star vs. a claimed four-star), but the difference in quality was significant, while the difference in price was not.
Stayed 2 nights in Nov 2025

8/10 Good

Robert

Stayed 1 night in Nov 2025

8/10 Good

keith

Stayed 2 nights in Nov 2025

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness
The room was a little run down, specifically the bathroom. Not glamorous but the place served its purpose. The location is great and the restaurants/bars are fantastic. The 4 star rating is misleading, I would have been less disappointed if it were listed as a 3 star hotel.
Stayed 2 nights in Nov 2025

6/10 Okay

Lisa

Liked: Cleanliness
Disliked: Amenities
There are pros and cons of this hotel. First the pros: great location. Easy access to streetcar. Close to Tulane. Nice little coffee shop and beautiful restaurant. If you are into night life - very happening penthouse level club and there is a bar in the lobby. Historic so it’s quite lovely. No onsite gym but you can use a nice gym Magazine street. Cons: rooms are very tired. Needs a refresh. Amenities are basically nonexistent. A/c old and loud - luckily it was fairly cool so didn’t need it much. Many of the desk staff seemed almost annoyed to have to help you. I interacted with a couple. Would I stay again - probably not but the pros of convenience may outweigh the cons.
Stayed 3 nights in Nov 2025

4/10 Poor

william

Travelled with family
Disliked: Cleanliness
Never cleaned room or changed towels. Told rent desk twice but no luck. Been staying here for 4 years but something dramatically changed.
Stayed 3 nights in Nov 2025

8/10 Good

Anthony

Stayed 3 nights in Nov 2025

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cool Style! Lots of history. The restaurant in the hotels are all really cool! The rooftop is amazing. The room was pretty! Location is very nice. We used the Streetcar every day to go the French Quarter or Bywater, but honestly the Garden District and Magazine St was our favorite and walking distance.
Stayed 4 nights in Nov 2025

8/10 Good

Jason

Stayed 1 night in Nov 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful historic hotel with great restaurants, perfect location in the Garden District with very easy access to cable cars. Always my favorite place to stay in NOLA!
Stayed 3 nights in Oct 2025

6/10 Okay

Deb

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Room was ok. Upgrading the AC units and carpet would make the room considerably better.
Stayed 2 nights in Nov 2025

10/10 Excellent

Kelo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Mallory

Stayed 1 night in Nov 2025

6/10 Okay

Karen

Travelled with family
We were never told when we checked that there is a $250 fee if you lose the room key. We were given only one key for a 2 room suite. I explained that to the check out staff and she said it didn't matter and we would still be charged the $250 fee. They also wanted to charge me an extra day that we had reserved, but I had to leave a day early for an emergency situation. I had them call the manager and explain the situation and he agreed that we did not have to pay the extra day. The hotel is old, but the coffee shop was great. The staff at the hotel was very nice and helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Trudie

Liked: Cleanliness, staff & service, amenities
Beautiful clean room inn a historic hotel. Conveniently located on the St Charles Streetcar line!
Stayed 4 nights in Oct 2025