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"Our recent stay at the Fairmont Royal York fell well below expectations, especially for what was meant to be a special milestone with my family. Upon arrival, our room was not properly set up and was missing furniture. More concerning was a serious disturbance in the hallway overnight involving aggressive and profane behaviour that woke our family in a panic and required a call to security. It was unsettling and far from the experience we expected. While breakfast was offered after the initial issue, it did little to improve the stay. The overall experience remained disrupted and disappointing. What has been most frustrating, however, is the hotel’s response afterward. Despite multiple detailed follow-ups, I received repeated, nearly identical replies from different individuals, each offering the same generic 25% discount on a future stay. The back-and-forth felt impersonal and, at times, patronizing, rather than a genuine attempt to address the situation. A conditional discount requiring a return visit does not resolve what occurred. Overall, this experience has left a poor impression and diminished my confidence in the level of service expected from this property."

"Ok"

"Very nice and spacious rooms"

"We choose the RIU for a Weekday Evening away. We have had experience with the RIU Family of resorts in several countries so we thought we would try this new Toronto location. The STAFF is exceptional. Not overstating when I say this. Everyone and I mean everyone holds themselves to a very high standard and it was felt. Facility is clean, secure, modern and fresh. Breakfast Buffet which was included in the nights stay, was what you would expect in an All Inclusive resort not in a single night stay big city Hotel Room, very impressed. Would recommend to family and friends for sure!! "

"Coming from out of town we needed a place to stay before a 7 a.m. appt at the TGH so chose the less expensive room with two double beds. Beds were very comfortable and the room was very clean."

"Clean property with a stove. Would have been better if the room had at least one water bottle. Staff was nice. Food and drinks were great. "