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"Customer service was horrible, I called the front desk and also house keeping for 25 minutes with no answer. I stayed on the 16th floor and had to wai ... " More

By a verified traveller on Sun 06 Jun 2021

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Hotel Description

Family-friendly 4-star hotel near Disney Springs®

In shopping district

Stay at this Lake Buena Vista hotel and you'll be within 2 miles (3 km) of Disney Springs® and 6 miles (10 km) of SeaWorld® Orlando. ESPN Wide World of Sports and Orange County Convention Center are also within 6 miles (10 km).

4 outdoor tennis courts

This hotel features 4 outdoor tennis courts, a poolside bar, and a bar/lounge. Families will appreciate the arcade/game room and onsite laundry facilities. Enjoy the outdoor pool and perks like free WiFi.

Free WiFi, comfy beds

Boasting comforts like Tempur-Pedic beds and premium bedding, the 394 guestrooms also offer free WiFi and LCD TVs with cable channels. 24-hour room service, coffee/tea makers, and free newspapers are also available.

Room, 2 Queen Beds (Chic)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$148* Per night/room 23 Jun. - 24 Jun.

Family Suite (Master)

Bed Count 2 Twin Beds Maximum Occupancy 6 Max

Family Room (Stunning)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Signature Suite (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (Captivating)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds (Captivating)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

B Resort & Spa in the Disney Springs Resort Area™ ratings based on 70 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for B Resort & Spa in the Disney Springs Resort Area™

Everyone (34) Couples (11) Family (24)
2 out of 5
one elevator was not working, ice machine out of order, ref in room was warm,

Posted by on 7 Jun. 2021

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3 out of 5
Customer service was horrible, I called the front desk and also house keeping for 25 minutes with no answer. I stayed on the 16th floor and had to wait for elevator granted only 2 elevators out of 3 were working and at one point 1 out 3 were working. Once I got down stairs I told the front desk and there response was we are short staffed of course that's not my problem. This was Friday June 4th the day of check in. On June 5th I asked the front desk for some towels while we were at the pool for the room so this would give them time while we enjoyed the pool 3 hours later no towels and I had to go back down stairs to complain again. Customer Service and Employee's need some training which is long over due...I will never stay here again. P.S. The resort needs a good pressure wash and new paint job it has mildew and mold all over building...looks like it hasn't been done in years if not ever!!!

Posted by on 6 Jun. 2021

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4 out of 5
Loved the disnet themed stuff everything was so nice.

Posted by on 1 Jun. 2021

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5 out of 5

Posted by on 28 May 2021

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3 out of 5

Posted by on 27 May 2021

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3 out of 5
Property is old and in need of repair. Room phone did not work and there were no accessible outlets in the room. Only 1 USB port available and it was loose and non-functional. Pillows are smaller than standard size. No sheets or blanket in room for sleeper sofa.

Posted by on 17 May 2021

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5 out of 5
Sad the restaurant was closed, they never mentioned that, Ice machines were broken, Loved the heated pool, my room was excellent.

Posted by on 10 May 2021

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2 out of 5
Staff in the coffee shop was rude , and half the amenities weren’t available due to COVID but they don’t list that when booking so you still have to pay resort fees and additional charge for parking .

Posted by on 23 Apr. 2021

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Comment from Hotel Management

24 Apr. 2021 by Lynn Mueller, Director of Sales

Dear Valued Guest, Thank you for your feedback. We appreciate the details you have shared with us about your stay in our hotel. We genuinely apologize for the dissatisfaction you experienced with our staff. This is certainly not the normal high level of service we provide. We strive to ensure your every need is met, but it seems we can do better. I have taken your comments to my team, in the appropriate departments for corrective actions, as it is our priority to prevent similar occurrences from happening again in the future. We hope to welcome you back whenever your travels bring you back to Orlando, so we can improve your impression of our hotel.

2 out of 5
Good location in proximity to Disney Springs. Valet service was good and staff pleasant. Room had a musty smell and was actually dirty. Not just dust in corners. My wife took a washcloth to the sink handle and it came back BROWN. Won't return.

Posted by on 29 Mar. 2021

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Comment from Hotel Management

30 Mar. 2021 by Lynn Mueller, Director of Sales

Dear Valued Guest, Thank you for your detailed review. We are very sorry that your stay was not more enjoyable. This is certainly not the type of experience we want for our guests and we appreciate you taking the time to share your experience so that enhancements can be made. Please accept our apologies for the disappointments you encountered throughout your stay. Your experience has been shared with our senior Leadership team so that proper follow up with our team can be conducted. We hope you will reconsider visiting our hotel in the future.

3 out of 5
Bathrooms could use a good scrubbing in the corners.

Posted by on 28 Mar. 2021

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Comment from Hotel Management

30 Mar. 2021 by Lynn Mueller, Director of Sales

Dear Valued Guest, Thank you for your detailed review. We are very sorry that your stay was not more enjoyable. This is certainly not the type of experience we want for our guests and we appreciate you taking the time to share your experience so that enhancements can be made. Please accept our apologies for the disappointments you encountered throughout your stay. Your experience has been shared with our senior Leadership team so that proper follow up with our team can be conducted. We hope you will reconsider visiting our hotel in the future.

About the B Resort & Spa in the Disney Springs Resort Area™

Location 1905 Hotel Plaza Blvd, Lake Buena Vista, FL 32830

Property Features

B Resort & Spa in the Disney Springs Resort Area™ offers its guests outdoor tennis courts and an outdoor pool. There's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 25000 square feet (2323 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the family-friendly B Resort & Spa in the Disney Springs Resort Area™. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Lake Buena Vista hotel.

  • 1 building
  • 394 guestrooms or units
  • 17 levels
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 1972
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis courts - 4
  • Laundry facilities
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Orlando International Airport (MCO) (27.4 km / 17 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

B Resort & Spa in the Disney Springs Resort Area™ offers 394 accommodations with laptop-compatible safes and complimentary newspapers. Tempur-Pedic beds feature premium bedding. 47-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Tempur-Pedic beds
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

The Pickup - This coffee shop serves light fare only. Open daily.

Pool Bar and Grill - This bar specializes in American cuisine and serves light fare only. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Car not required
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 60 per day
  • Resort fee: USD 36.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Shuttle service
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 23.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • B Lake Buena Vista
  • B Resort Lake Buena Vista
  • Resort B
  • B Resort located Disney Springs Resort Area Lake Buena Vista
  • B Resort located Disney Springs Resort Area
  • B located Disney Springs Area Lake Buena Vista
  • B located Disney Springs Area
  • B Resort Spa in the Disney Springs Resort Area™
  • B Resort & Spa in the Disney Springs Resort Area™ Hotel

You should know

  • Pool access available from 8:00 AM to 11:00 PM.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.