Avoid at All Costs – Unsafe, Filthy, and Completely Unprofessional
After a long day of travel, we arrived to a filthy, humid room with unmade beds and a horrible odor. When we went to complain, we were told the receptionist was gone for the night and there was “nothing that could be done.” Only after insisting did security call someone who approved switching rooms.
The second room was barely better—beds were made, but the sheets were stained, the room smelled musty, and the door handle fell off (serious safety issue). We had reserved 3 rooms but were told only 1 was available. After 30 minutes, they handed over 2 keys and said to check back tomorrow for the 3rd. They also photocopied our IDs and credit cards, which was concerning.
No room service, no towels despite multiple requests. Drawers had previous guests’ belongings. Bathrooms weren’t fully cleaned. We saw roaches. Later, a person violently attacked a car outside and then tried to break into our room—we had to call the police.
I made the mistake of walking around the back of the hotel and saw piles of dirty linens being dumped into a room—stacked to the ceiling. Completely unsanitary and inhumane. If we don’t receive a refund, we’ll pursue every legal option. We have photos of everything.
This hotel is unsafe, unclean, and poorly managed. DO NOT BOOK HERE.
