2/10 Terrible
Randall
Travelled with partner
Mar 23, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe this property is misrepresented in its advertising, where the truth about the conditon of this property is covered up by the pleasant looking pools as you enter the courtyard. It is as if the owners of this property have gotten away with not investing in updating any part of the area outside the pools in 40 years. The room carpet smelled, the deadbolt would not lock the door, the shower was lukewarm. the bed/matress was uncomfortable to sleep on with no bed spread. Every piece of funiture was tired, worn and old incuding the 70's style pool recliners. I was also charged an extra100.00 deposit for no reason I can think of-because there is no phone in the room to charge anything. Upon leaving one day early (I couldn't face another uncomfortable night in that bed), I checked out in the morning with a front desk clerk who I interrupted from her personal cell phone scrolling duties. When I asked for a printed receipt, she told me the the third party app would send one since I booked the reservation through them. Once I subsequenty checked the third party app. online for a receipt, I read that the hotel would give me a receipt because I paid at the property. So-back to the front desk to the phone scroll woman who was to lazy to push "print" for my requested receipt-until now. I would NEVER stay here again. There are better more accurately represented places out there. One positive-the staff at the dated restaurant were friendly and the food was pretty good .
Randall
Stayed 2 nights in Mar 2025
