2/10 Terrible
May
Travelled with partner
Sep 2, 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we arrived at De Los Reyes hotel, it was clear the property was very run down and it’s not what you see online when we booked it.
While checking in, we noticed two people ahead of us who appeared to be homeless and carrying many individual small bags. One was denied a room by the front desk, who remained polite and professional.
Once we entered the room, the condition was unacceptable. The floors were sticky, the bedding and pillowcase smells sour odor and surprisingly the sheets and pillowcases were dark brown color which I’ve never seen in a hotel before. The bathroom floor tiles were chipped and dirty and the patio door lock was bent and looked like it had been broken into previously.
Overall environment outside the hotel was also unwelcoming, filthy grounds surrounded by barbed wire. We tried to convince ourselves to stay but after 15 mins and the condition is unbearable. We clear the room right away 15 mins after we check in.
The room and property were in such poor condition that we checked out immediately.
May
Stayed 1 night in Aug 2025
