I made this reservation seven days in advanced, then needed to push it forward a couple of days due to very bad weather, when I went to change the reservation on the app on my cell phone, it actually canceled the reservation, the penalty to cancel the reservation three days before Occupancy was about $75, so I had called customer service at Hotels.com who said it is possible to speak to the hotel directly to have the penalty refunded and which I did so and the front desk manager had approved it and told me to get back a hold of Hotels.com to have them call the front desk manager to confirm. So I followed all the steps I was told to follow, and finally got a hold of a representative at hotels.com who then lied to me stating that hotels.com had already done me the favor of returning 300 and some odd dollars to my card and that for the remaining $75 what is a service fee! That person’s name was Donald Marak
Unfortunately I do not have the front desk managers name but I plan on getting it Monday, January 23.
So beyond this ridiculousness with a refund approved by the hotel itself, the hotel room in a motel six was the worst hotel room I have ever seen in all my days of traveling! The bed look like an old piece of toast with Springs, popping up through it. Every piece of furniture in the room was cracked or broken. The floor was so dirty your feet would be black. If you walked only 3 feet on it, it was purple hair dye, stains all over the bathroom area with a cracked toilet