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DoubleTree by Hilton Hotel Portland

4.0 star property
Hotel near Maine Mall in South Portland

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Photo gallery for DoubleTree by Hilton Hotel Portland

Outdoor pool
Hypo-allergenic bedding, in-room safe, blackout drapes
Reception
Exterior
Breakfast, lunch and dinner served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
363 Maine Mall Rd, South Portland, ME, 04106
  • Place, Maine Mall
    ‪2 min walk‬
  • Place, Thompson's Point
    ‪5 min drive‬
  • Place, State Theatre
    ‪8 min drive‬
  • Airport, Portland, ME (PWM-Portland Intl. Jetport)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

8.6 out of 10
Excellent
(151 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed

8.6 out of 10
Excellent
(84 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 Double Bed, Accessible, Non Smoking

7.6 out of 10
Good
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 Double Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Executive Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

South Portland

Near the airport.At this South Portland hotel, you'll be within half a mile (1 km) of Maine Mall and 3 miles (5 km) of Nonesuch River Golf Club. Tate House Museum and Casco Bay are also within 3 miles (5 km).

What's nearby

  • Maine Mall - 2 min walk - 0.2 km
  • Thompson's Point - 5 min drive - 6.9 km
  • Maine Medical Center - 7 min drive - 9.0 km
  • State Theatre - 8 min drive - 9.7 km
  • Cross Insurance Arena - 9 min drive - 10.1 km

Getting around

  • Portland Transportation Center - 6 min drive
  • Portland Intl. Jetport Airport (PWM) - 5 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Burger King - ‬8 min walk
  • ‪Wendy's - ‬6 min walk
  • ‪Panera Bread - ‬10 min walk

About this property

DoubleTree by Hilton Hotel Portland

Hotel near Maine Mall in South Portland
DoubleTree by Hilton Hotel Portland offers its guests an outdoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at DoubleTree by Hilton Hotel Portland. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This South Portland hotel is smoke free.

  • 220 guestrooms or units
  • 9 levels
  • 2 buildings
  • Meeting rooms
  • Built in 1973
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton Hotel Portland offers 220 air-conditioned accommodations with safes and complimentary weekday newspapers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bathrobes, and hair dryers. This South Portland hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekend buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 12 2025 to May 29 2026 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 per person
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Guests with pets must sign a waiver upon arrival. The pet's weight must be included in guests' reservation information.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Portland
DoubleTree Hilton Portland
DoubleTree By Hilton Hotel Portland, ME South Portland, Maine
Doubletree By Hilton Portland
DoubleTree by Hilton Hotel Portland Hotel
DoubleTree by Hilton Hotel Portland South Portland
DoubleTree by Hilton Hotel Portland Hotel South Portland

DoubleTree by Hilton Hotel Portland Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 642 out of 1322 reviews
Rating 8 - Good. 292 out of 1322 reviews
Rating 6 - Okay. 175 out of 1322 reviews
Rating 4 - Poor. 107 out of 1322 reviews
Rating 2 - Terrible. 106 out of 1322 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adam, Roselle

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks. Stay was great.
Stayed 1 night in Nov 2025

6/10 Okay

Susan

Stayed 2 nights in Oct 2025

10/10 Excellent

travis

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great evwrything was spotless check in was so simple. Great stay.
Stayed 1 night in Nov 2025

2/10 Terrible

Pinkal

Disliked: Cleanliness, staff & service, room comfort
The room was dirty bathroom even dirtier. Elevator old and bathroom walls cracking. Dirty pillows.
Stayed 2 nights in Oct 2025

4/10 Poor

Lisa

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The front desk only had one key for the room at check in. Very odd. The room itself and the beds were good, but there was food left in the refrigerator from previous guests. There were food crumbs all over the carpeting. There was some sort of sticky residue on the desk. There was no nonskid in the tub/shower and the conditioner dispenser was empty.
Stayed 1 night in Oct 2025

2/10 Terrible

Angella

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived at check-in time and were given our room keys promptly. Unfortunately, things went downhill from there. When we got to the room, it was clear it hadn’t been properly cleaned. There were used drinking glasses on the nightstand, a dirty rag left in the shower, and the shower itself looked like it hadn’t been scrubbed in quite some time. When I pulled back the comforter, there were visible stains on the sheets that appeared to be bodily fluids. I immediately notified the front desk, and they told us the room would be cleaned. We waited over an hour and a half, only to find that the same dirty room remained — the only change was that the used glasses were gone. We were then told we’d receive 25,000 points for the inconvenience, which we never got. Management eventually moved us to a different room, but it was just as dirty as the first one. Hair was all over the bathroom and floor. The only positive thing I can say is that the bed was somewhat comfortable, but that’s where the compliments end. This hotel is in desperate need of better management and housekeeping standards. We should have been refunded, not downgraded to another unclean room. I would not recommend staying here to anyone.
Stayed 1 night in Oct 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

2/10 Terrible

Andrea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience. The hotel is very old and it shows. Sticky floors and dirty carpets in rooms, dirty bathroom full of hair, tv didn’t work, safe and AC didn’t work either. We called to have the bathroom cleaned at least and were told they would send someone but they never did. This is not what you would expect from a DoubleTree hotel. Four star price for two star hotel. The only positives were how nice the staff were and the cookies.
Stayed 1 night in Oct 2025

4/10 Poor

Renae

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The bathroom has so much mildew. The carpet is filthy. No bottled water.
Stayed 1 night in Oct 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good room and atmosphere
Stayed 1 night in Sep 2025

10/10 Excellent

John

Travelled with family
Stayed 2 nights in Oct 2025

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Good
Stayed 1 night in Sep 2025

2/10 Terrible

Stephanie Anna

Stayed 2 nights in Sep 2025

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were not impressed with this hotel as it is a Hilton. The conditions were run down. Our room was not the cleanest and not supplied with soap and they were cheap with coffee. Our comforter was stained and gross. We will not be returning. It was certainly not worth the money we spend.
Stain comforter
Stayed 2 nights in Oct 2025

2/10 Terrible

Eliu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was left dirty
Stayed 1 night in Oct 2025

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean hotel to go t near shopping and restaurants.
Stayed 1 night in Sep 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was so helpful and even got me in earlier so i could get some sleep after a very long flight. I jad donner at the restaurant and although they were exceptionally busy, i had fantastic service. The food was wonderful and so were my drinks. The pool was clean and warm. My room was perfectly clean. The front dest really went above and beyond to make my stay absolutely wonderful.
Stayed 1 night in Oct 2025

8/10 Good

Zach

Liked: Cleanliness, property conditions & facilities, room comfort
Awesome
Stayed 3 nights in Sep 2025

4/10 Poor

Luca

Disliked: Cleanliness
Location was great. However our room was dirty the bathroom mirror was as if someone brushed their teeth and spit all over it. And no one came to clean the room between the nights.
Stayed 2 nights in Sep 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities
Very pleased with my stay. Room was clean and quiet. Bed was comfortable.
Stayed 2 nights in Sep 2025

10/10 Excellent

Abby

No full length mirror ,, clean
Stayed 1 night in Sep 2025

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I stayed here for a night on our way back home. As soon as we entered the property we were greeted by the nicest nice I have ever met at a hotel, named Matthew. Matthew worked the desk upon check in . We want to give major props to Matthew for his great positive attitude, knowledge of local activities . Thank you Matthew for being so kind and nice. You have such great energy and made us love being in Portland for the night. Thanks for the warm cookies as well . Message to Hilton hotel, give this man a raise , he deserves it !!!!!
Stayed 1 night in Sep 2025

6/10 Okay

Mary

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The pool was nice, but not very warm. Older building. They are doing construction. The bartender was very nice and helpful.
Stayed 3 nights in Sep 2025

6/10 Okay

Mary

Travelled with family
Our bathroom was not cleaned. Not what we needed after a long day of traveling. The breakfast buffet was out of food by 9 am. Check in was fine.
Stayed 1 night in Sep 2025

10/10 Excellent

Steven, Peabody

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
One of my top places to stay.
Stayed 1 night in Sep 2025