"The location is good, and the facility is very comfortable because of it's age. The food service was good. The staff was all friendly and helpful. Rea ... " More
On the beach
With a stay at this South Hotel Zone resort, you'll be within half a mile (1 km) of Cruise Ship Terminal and 3 miles (5 km) of Malecon. Also, La Isla is within half a mile (1 km) and Plaza Caracol is within 2 miles (3 km).
Full-service spa, health club
A full-service spa, 3 restaurants, and an outdoor pool are all featured at this resort. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the health club and unwind at the poolside bar and bar/lounge.
Free WiFi, cable TV
The 388 guestrooms offer free WiFi, room service, and cable TV. Free bottled water, safes, and free toiletries are also available.
2 Apr. 2019 by Bárbara Gamerdinger
We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have her again with us soon. Regards!!.
16 Feb. 2021 by Barbara Gamerdinger /Gerente de Calidad
Muchas gracias por elegir Krystal Puerto Vallarta y por compartir una calificación a nuestro servicio. Nos sentimos apenados por no haber cumplido con los estándares de servicio que nuestra marca nos demanda, pondremos atención en los detalles de servicio y calidad. Esperamos nos brinde nuevamente su confianza y lo tengamos nuevamente con nosotros. Saludos.
18 Jul. 2019 by Barbara Gamerdinger /Gerente de Calidad
We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have her again with us soon. Regards!!.
28 Mar. 2019 by Bárbara Gamerdinger
Thank you very much for taking the time to let us know your experience of your last visit to our hotel, for us it is very important to know our areas of opportunity. We will take your comments into consideration and they will be passed on to the departments' managers in order to improve our services and be better day by day. We hope to have you back with us soon. Regards!!
28 Mar. 2019 by Bárbara Gamerdinger
We thank you for have chosen Krystal Puerto Vallarta to spend your vacation, we would like to thank you for the comments regarding your resent stay. I am disappointed to know that your visit here was not as enjoyable and that we did not meet your expectations. Please be assured that we are taking action so this will not happen again. Our goal is to have all of our guest leave here completely satisfied. I thank you for taking the time to share this information, and hope to host you again in the near future.
21 Feb. 2019 by Bárbara Gamerdinger
We thank you for have chosen Krystal Puerto Vallarta to spend your vacation, we would like to thank you for the comments regarding your resent stay. I am disappointed to know that your visit here was not as enjoyable and that we did not meet your expectations. Please be assured that we are taking action so this will not happen again. Our goal is to have all of our guest leave here completely satisfied. I thank you for taking the time to share this information, and hope to host you again in the near future.
Some rates at Krystal Vallarta are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Krystal Vallarta offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. A spa tub, spa services, and a terrace are also featured at the business-friendly Krystal Vallarta. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Krystal Vallarta offers 388 accommodations with safes and complimentary bottled water. Televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily.
Krystal Vallarta has 3 restaurants on site.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.