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"The location is good, and the facility is very comfortable because of it's age. The food service was good. The staff was all friendly and helpful. Rea
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3.5-star beachfront resort near Cruise Ship Terminal
On the beach
With a stay at this South Hotel Zone resort, you'll be within half a mile (1 km) of Cruise Ship Terminal and 3 miles (5 km) of Malecon. Also, La Isla is within half a mile (1 km) and Plaza Caracol is within 2 miles (3 km).
Full-service spa, health club
A full-service spa, 3 restaurants, and an outdoor pool are all featured at this resort. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the health club and unwind at the poolside bar and bar/lounge.
Free WiFi, cable TV
The 388 guestrooms offer free WiFi, room service, and cable TV. Free bottled water, safes, and free toiletries are also available.
Krystal Vallarta ratings based on 12 Verified Reviews
Review Summary
2.9
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Krystal Vallarta
Everyone (3)Couples (3)Family (3)
4 out of 5
Staff were very friendly, especially the activity guys at the pool, they were fantastic! Our room in the tower closest to the beach/pool wasn't the greatest (the bathroom door handle was broken, bathroom was a little dingy), but we didn't spend much time in the room, so we didn't mind.
Posted by a verified traveller on 1 Apr. 2019
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Comment from Hotel Management
2 Apr. 2019
by Bárbara Gamerdinger
We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service.
We hope to have her again with us soon.
Regards!!.
3 out of 5
Posted by a verified traveller on 5 Feb. 2021
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Comment from Hotel Management
16 Feb. 2021
by Barbara Gamerdinger /Gerente de Calidad
Muchas gracias por elegir Krystal Puerto Vallarta y por compartir una calificación a nuestro servicio.
Nos sentimos apenados por no haber cumplido con los estándares de servicio que nuestra marca nos demanda, pondremos atención en los detalles de servicio y calidad.
Esperamos nos brinde nuevamente su confianza y lo tengamos nuevamente con nosotros.
Saludos.
2 out of 5
Posted by MP32, from Midwest USA on 14 Aug. 2020
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2 out of 5
Posted by a verified traveller on 30 Jul. 2020
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3 out of 5
The location is good, and the facility is very comfortable because of it's age. The food service was good. The staff was all friendly and helpful. Really liked the old functional aqueduct.
The biggest negative we experienced was over an hour wait at the check-in counter. Minor negatives were a malfunctioning toilet flush, poor TV reception for Fox News Channel, out of date restaurant information signs.
Posted by Jon, from Phoenix, AZ on 30 Dec. 2019
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5 out of 5
Posted by a verified traveller on 21 Oct. 2019
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5 out of 5
Beautiful place to stay for my first time in Puerto Vallarta! The hotel staff were so nice and helpful. The room was spacious and the hotel environment was beautiful. Easy taxi access from hotel to downtown area.
Posted by Jessica, from San Francisco on 8 Jul. 2019
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Comment from Hotel Management
18 Jul. 2019
by Barbara Gamerdinger /Gerente de Calidad
We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service.
We hope to have her again with us soon.
Regards!!.
1 out of 5
This property from moment of check in were harassing us for our entire stay.
we ended up getting property stolen from our room.
Rude staff not accommodating at all. they where also trying to charge us for a visitor to come up to visit our room.
you have to get a check out pass to leave the hotel not just leave the keys in the room like a regular hotel
Posted by ym, from san jose, ca on 18 Mar. 2019
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Comment from Hotel Management
28 Mar. 2019
by Bárbara Gamerdinger
Thank you very much for taking the time to let us know your experience of your last visit to our hotel, for us it is very important to know our areas of opportunity.
We will take your comments into consideration and they will be passed on to the departments' managers in order to improve our services and be better day by day.
We hope to have you back with us soon.
Regards!!
3 out of 5
This property is in a great location for walking and bussing to all the great shops and restaurants in the area. They have been updating for years and might be a little behind the curve on it. There seems there would be some easy conveniences to make: more water stations or water in the rooms everyday, coffee in the rooms or at least complimentary coffee for non-inclusive guests, modern room keys (that don’t also control the lights), updated safes (that work.-ours had to be open twice during our stay), newer beds/pillows, room phone that worked to dial out, fitness room needs updating, showers were missing big pieces of grout and moldy, the check-in agreement paperwork should be in print large enough to read without a magnifying glass
Some of the things I enjoyed: staff was amazing! Ramon at the bar was great! The beach was really nice! Morning beach yoga/stretching, aqua-fitness, volleyball, and soccer was well organized, and pool was very nice. We didn’t eat food there, so I can’t comment on it. There’s a bus stop right outside the hotel that will take you just about anywhere.
Posted by a verified traveller on 3 Mar. 2019
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Comment from Hotel Management
28 Mar. 2019
by Bárbara Gamerdinger
We thank you for have chosen Krystal Puerto Vallarta to spend your vacation, we would like to thank you for the comments regarding your resent stay. I am disappointed to know that your visit here was not as enjoyable and that we did not meet your expectations.
Please be assured that we are taking action so this will not happen again. Our goal is to have all of our guest leave here completely satisfied.
I thank you for taking the time to share this information, and hope to host you again in the near future.
2 out of 5
Garden view is of a dirt lot and check in was complicated and frustrating.
Posted by a verified traveller on 20 Feb. 2019
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Comment from Hotel Management
21 Feb. 2019
by Bárbara Gamerdinger
We thank you for have chosen Krystal Puerto Vallarta to spend your vacation, we would like to thank you for the comments regarding your resent stay. I am disappointed to know that your visit here was not as enjoyable and that we did not meet your expectations.
Please be assured that we are taking action so this will not happen again. Our goal is to have all of our guest leave here completely satisfied.
I thank you for taking the time to share this information, and hope to host you again in the near future.
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Surcharge for bottled liquor
All onsite activities, and facilities and equipment included
Aerobics classes/lessons included
Dancing classes/lessons included
Onsite live performances included
Theme parties included
Airport transfers not included
Premium food items not included
Laundry/dry cleaning services not included
Childcare not included
Spa/beauty facilities and services not included
Taxes included
Buffet and à la carte dining
Water fitness classes/lessons included
Room service not included
Local beverages and soft drinks only
Property Features
Some rates at Krystal Vallarta are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Krystal Vallarta offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. A spa tub, spa services, and a terrace are also featured at the business-friendly Krystal Vallarta. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta resort.
Krystal Vallarta offers 388 accommodations with safes and complimentary bottled water. Televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
In-room dining (limited hours)
Cable channels
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer available
Safe
Toiletries (free)
Iron and ironing board available
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast daily.
Krystal Vallarta has 3 restaurants on site.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Aromatherapy treatments
Spa tub in spa
Massages
Steam room in spa
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at noon
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between MXN 180 and MXN 300 per person (approximately)
Self parking fee: MXN 50 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
