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"No elevator, DO NOT book excursions with them as they messed mine up three times and don' communicate effectively. They are not helpful... for instan ... " More

By a verified traveller on Fri 19 Jul 2019

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Hotel Description

3-star hotel near Cruise Ship Terminal

Close to airport

Your stay at this Fluvial Vallarta hotel places you within 3 miles (5 km) of Cruise Ship Terminal and Malecon. Plaza Caracol and La Isla are also within half a mile (1 km).

Dining, outdoor pool

A restaurant and an outdoor pool are featured at this hotel. WiFi in public areas is free. A terrace, a garden, and a grocery/convenience store are also on offer.

Free WiFi, cable TV

The 50 guestrooms have TVs with cable channels and offer free WiFi and room service. Other amenities include rainfall showerheads, ceiling fans, and safes.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$45* Per night/room 4 Oct. - 5 Oct.

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Puerto de Luna Pet Friendly & Family Suites Hotel ratings based on 5 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Puerto de Luna Pet Friendly & Family Suites Hotel

Everyone (1) Couples (2) Family (3)
1 out of 5
This property doesn’t even say they don’t have elevators and make me and my husband go to 5th floor even my husband got a knee surgery their ac doesn’t even work there was a huge cockroach in the washroom. We really wanted to leave the place but the staff forced us to stay here and still pay for the first night. We checked in before midnight and stayed there less than 24 hours. We tried to get a refund and all of them were busy to avoid this situation and didn’t want to refund.

Posted by on 11 Mar. 2019

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3 out of 5
No elevator, DO NOT book excursions with them as they messed mine up three times and don' communicate effectively. They are not helpful... for instance they refuse to allow food delivery folks to your room and insist you walk to the front desk to collect it which is very far and did I mention no elevator? Lots of broken things although they do come and fix. I thought the low price was worth the ratings but regret booking

Posted by , from San Jose, CA on 19 Jul. 2019

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3 out of 5
The price is right and location is excellent for public transportation, sightseeing, shopping, eating out. The pool is very nice especially with children. Enjoyed the 3-4 cats living on the property. The room/suite had A/C and kitchen which is nice. The kitchen was minimally supplied … coffee maker, microwave, four place settings, gas range which I couldn't get to work, refrigerator. No filtered water, pot holders, kitchen towels or dishcloth so we bought 10 liter water jug plus small bottle water (hated to add more plastic to the landfill) and paper towels. I wish the description were more descriptive for what is and is not available in the room. If we had known, we would have brought what we left behind at palapas in Yelapa!

Posted by , from Rochester on 21 Feb. 2019

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Comment from Hotel Management

19 Apr. 2019 by David Reservas

Good morning appreciable customer, we appreciate your excellent comment, and it will be a pleasure to receive you in your next visits. In relation to the only comment of disagreement about the detailed description of what the room counts on, we will gladly analyze it and take your comment into account. We wish you an excellent year.

4 out of 5

Easy going, relaxed

Pros: Relaxed and uncrowded. Nice gardens on grounds.
Cons: We needed coffee pot and blanket in our room. Needs some updating
Location: A couple blocks walk to beach-either direction. Lots of restaurants. hotel does have activities you can book. Bus or taxi to town.
This is older hotel and could use some updating. Some of staff did not understand English so didn't always get what we asked for. It is a laid back and relaxing place to stay. Many restaurants & grocery store to walk to. Bus or taxi to town.

Posted by , from Michigan on 15 Jan. 2018

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3 out of 5

A good alternative to the high rises

Pros: The pool area was well maintained and nice. The pool itself is missing some tiles, but it is large and nice. Water quality was good.
Cons: There are not enough lounge chairs around the pool. Several residents would put a towel on a couple chairs early in the morning, and would not show up
Location: Puerto Vallarta is a big city. To get to the beach, you must cross 8 lanes of traffic. Walk to the beach is about 15 minutes. Plenty of cheap taxis.
We chose Puerto de Luna because we don't like the expensive fancy high rises on the beach. We booked a superior suite. Upon arrival, the cushions for the concrete sofas were piled on the coffee table. We had to install them, not a big deal. We turned on the fridge, but nothing. It was not plugged in. We had to pull the fridge out from the wall and plug it in. Never saw that before. The next morning, we noticed a bee hive above our patio with lots of bees. We notified the front desk, and the removed the bee hive. But the bees stuck with us all week. Fortunately, they were not aggressive. With that said, our place was roomy, clean and comfortable. The beds were firm, but not bad. The shower was large, with abundant hot water and great pressure. Until our 2nd to last day, no hot water. We complained 3 times during the day, but it was not resolved.The day of our departure, still no hot water. I called the front desk and they sent someone out. The pilot light was out, and it was fixed. I could have fixed it myself, but the directions were in Spanish. Our room overlooked the small dog park, a highway, and the amusement park. It's a pet friendly hotel, and we enjoy dogs. They were pretty noisy in the morning, but we considered it entertainment. The amusement park opens around 5pm, and it's pretty loud. But with the doors shut, the noise was not bad. All comments apply to our room (Marte, #406), all rooms are different. Housekeeping was good. English is not widely spoken.

Posted by , from Sun Prairie, WI on 25 Feb. 2017

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Comment from Hotel Management

17 Apr. 2017 by Luis Peña, Concierge

Very dear Barry, We were very happy to be your host during your scape to Puerto Vallarta, it's a pleasure to know that you enjoyed your vacations in our hotel and it will be great to have the chance to serve you once again. We appreciate your comments so much, they are way objetive and helpful and will be a support to polish the points and details that we need to and that way improve our service, we'll make sure that our place gets the best. We are here for you, Barry. Regards,

About the Puerto de Luna Pet Friendly & Family Suites Hotel

Location Blvd. Francisco Medina Ascencio No.2500, Puerto Vallarta, JAL 48300

Property Features

There's a restaurant on site. WiFi is free in public spaces. Puerto de Luna Pet Friendly & Family Suites Hotel offers its guests an outdoor pool and a children's pool. A terrace, tour/ticket assistance, and barbecue grills are also featured at Puerto de Luna Pet Friendly & Family Suites Hotel. This 3-star Puerto Vallarta hotel is smoke free.

  • 50 guestrooms or units
  • 6 levels
  • 7 buildings
  • Dining venue
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) (4.5 km / 2.8 mi)

Room Amenities

Puerto de Luna Pet Friendly & Family Suites Hotel offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary toiletries. Cable television is provided. Bathrooms include showers with rainfall showerheads. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • In-room dining
  • Television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.

Puerto de Luna Pet Friendly & Family Suites Hotel has a restaurant on site.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for MXN 150.0 per stay.

Pet Policy

  • Pets: MXN 220 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 35 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • No elevators
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 180 and MXN 350 for adults, MXN 120 and MXN 198 for children (approximately)
  • Pet fee: MXN 220 per pet, per night
  • Crib (infant bed) fee: MXN 150.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Luna Suites Hotel
  • Puerto de Luna All Suites
  • Puerto de Luna Pet Friendly & Family Suites Hotel Hotel
  • Puerto Luna Hotel Puerto Vallarta
  • Puerto Luna Hotel
  • Puerto Luna Puerto Vallarta
  • Puerto Luna

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.