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"We love to stay here! This Was our fourth trip and stay at los Archos! We had a great room and we had a great time! Staff was very friendly and always ... " More

By a verified traveller on Sun 16 Feb 2020

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Hotel Description

3.5-star beachfront resort near Playa de los Muertos

On the beach

A stay at this Romantic Zone resort places you steps from Olas Altas Street and a 5-minute walk from Playa de los Muertos. Olas Altas Beach and Los Muertos Pier are also within half a mile (1 km).

Full-service spa, dining

This smoke-free resort features a full-service spa, 3 outdoor pools, and a restaurant. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas. There's a poolside bar on site, and concierge services and wedding services are also provided.

Free WiFi, flat-screen TVs

The 175 guestrooms have flat-screen TVs with cable channels and offer free WiFi and minibars. Room service, free local calls, and hair dryers are also available.

Superior Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$137* Per night/room 16 Nov. - 17 Nov.

Superior Room, Partial Sea View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Single Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Premium

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Playa Los Arcos Hotel Beach Resort & Spa ratings based on 30 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Playa Los Arcos Hotel Beach Resort & Spa

Everyone (12) Couples (7) Family (7)
5 out of 5
It is close to everything. Walking distance to some of our favourite places.

Posted by on 15 Nov. 2019

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Comment from Hotel Management

20 Nov. 2019 by Antonio Robles - General Manager

Dear Anonymous We're so glad that you enjoyed your stay with us and as you noted, we're very fortunate to have so many great spots surrounding us. Please come and visit us again and explore all we have for all of you that are in walking distance. And our concierge staff is always ready to help with you to assist anytime. Cordially

5 out of 5

Posted by on 26 Oct. 2020

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Comment from Hotel Management

27 Oct. 2020 by Gerencia General

Estimado Anonymous Fue un placer el haber sido su hotel anfitrión y compartir sus experiencias con nosotros, esperamos tenerle muy pronto de regreso a esta siempre su casa hotel playa los arcos. Cordialmente

2 out of 5
The room was not what we expected. Pictures of hotel are not like the actual place. Misleading. Staff was rude and not very friendly. Good location but that was it. Will not recomend it

Posted by , from Visalia, ca on 14 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by The Management

Dear Maria Your comments are so valuable that they will be considered and shared with the rest of the team, thank you for allowing us to assist you during your stay, we will work in these areas of opportunity, we offer you our most sincere apologies for the inconvenience caused and we ask that you give us a new opportunity to change your experience for a more positive we are sure we will have it again Cordially

1 out of 5
When we checked in we were put in to room 227 which was a mildew box in the back of the hotel with no opening of windows. Probably the worst room in the hotel for budget or discount travelers. They gave us a standard room overlooking the pool 2 days later, but I felt like my short vacation started off terribly. The staff were very sweet, but the hotel is old. The pool was nice.

Posted by on 9 Mar. 2020

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Comment from Hotel Management

21 Mar. 2020 by Antonio Robles - General Manager

Dear D Please accept our sincere apologies for the problems experienced during your stay with us. This is definitely not indicative of the level or service that we strive to provide to our guests. We will definitely look into this and take corrective actions with our team here. We hope that you will give us an opportunity to regain your loyalty in the future. sinccerely

5 out of 5
We love to stay here! This Was our fourth trip and stay at los Archos! We had a great room and we had a great time! Staff was very friendly and always feel like they take good care of us! We will be back! 😁❤️

Posted by , from Omaha, NE on 16 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Antonio Robles -- General Manager

Dear MaryAnneHathawa We appreciate your loyalty, and we always hope to be your host hotel,Thank you for sharing about your stay at Playa Los Arcos. We understand the importance of details that make up a great experience and are happy knowing our accommodations, excellent staff, and great location made your visit perfect. Thank you again for recommending us, and we look forward to seeing you back very son thank you for your visit. Sincerely

5 out of 5

Posted by on 12 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by Antonio Robles - Gerente General

Estimado Anonymous Gracias por su calificacion a nuestros servicios, es agradable tener cincos puntos y seguir trabajando para mejorrar todas sus expectativas de viaje gracias por su visita- Cordiamente

5 out of 5
We have stayed there for many years and have always been really pleased with everything.

Posted by on 25 Nov. 2019

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Comment from Hotel Management

1 Dec. 2019 by Antonio Robles - General Manager

Dear Anonymous Thank you very much for taking the time to share your recent experience at Playa Los Arcos Hotel Beach & Spa. Your feedback is extremely important to us as we continue to grow and improve on our luxury service standards. We truly appreciate your attention to detail and the wonderful compliments on our beautiful resort, amenities, housekeeping, and architecture. We are lucky to be a part of such a magical setting. hope see all of you when you back to PVR. Cordially

4 out of 5
Bathroom needs a little upgrade also terrace back door needs a good lock

Posted by on 18 Sep. 2019

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Comment from Hotel Management

8 Oct. 2019 by Antonio Robles - General Manager

Dear Anoymous Thank you for providing us a detailed feedback. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Cordially

4 out of 5
The staff were very friendly , and Otis in a very nice location.

Posted by on 7 Sep. 2019

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Comment from Hotel Management

8 Sep. 2019 by Antonino Robles - General manager

Dear Anonymous Thank you so much for staying with us and for your review. We are glad that we met your expectations and hope to be your hotel of choice for future stays in Puerto Vallarta. Cordially

2 out of 5
This property ranks 5 star for location and staff are really nice and work hard. And the spa was nice and service amazing.But I can’t believe this hotel is still on Travelocity ranked well. Well let me start and stay it all started day one and went to room. There was no glass in half of window. Called and spoke to 3 employees suggesting that we broke, but the had no glass on floor outside window, I have pictures,but I’m offended and this dangerous.You have daily maid service daily. Since their was no broken class , that means someone picked it up and the hotel should have not put us in this room. First this should not be an all inclusive hotel, the food choices are disgusting and there are only a few, even menu options are disqusting all Pool all Taken over by kids This is 100% a hotel frequent by day pass folks So I called Travelocity and told employee about room and possibly moving. Due to bad cell service we got disconnected first time and rep said she would look at hotels to chAnge to and call me back . I never. lled bAck because I wanted to enjoy vacation and the sKt for rep was / hrs. Finally I took mAtters myself so I booked sat to Mon at Marriott and didn’t use line as there was no contact iinfo In summary this hotel is 2 star or less Hotel beach was soo dirty with trash The staff was niice that doesn’t change the overall I expect a callback and some type of comp for my xtra costs for hotel and ride to airport. Please respond ASAP.

Posted by on 4 Sep. 2019

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About the Playa Los Arcos Hotel Beach Resort & Spa

Location Olas Altas 380, Puerto Vallarta, JAL 48380

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • All meals served buffet-style
  • Room service not included
  • Local beverages and soft drinks only

Property Features

Some rates at Playa Los Arcos Hotel Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Playa Los Arcos Hotel Beach Resort & Spa offers its guests 3 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at Playa Los Arcos Hotel Beach Resort & Spa. Free self parking is available. This 3.5-star Puerto Vallarta resort is smoke free.

  • 175 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Built in 1979
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) (11.5 km / 7.1 mi)
  • Parking: Free self parking

Room Amenities

Playa Los Arcos Hotel Beach Resort & Spa offers 175 accommodations with minibars and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to noon.

Mi Pueblito - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at noon

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Playa Los Arcos Hotel Beach Resort & Spa

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 210 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arcos Los
  • Arcos Playa
  • Los Arcos Playa
  • Playa Arcos
  • Playa Los
  • Playa Los Arcos
  • Playa Los Arcos Hotel
  • Playa Los Arcos Hotel Puerto Vallarta
  • Playa Los Arcos Puerto Vallarta
  • Playa Los Arcos Hotel Beach Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort And Spa
  • Playa Los Arcos Hotel Beach Resort Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort
  • Playa Los Arcos Beach Puerto Vallarta
  • Playa Los Arcos Beach
  • Playa Los Arcos Hotel Beach Resort Spa
  • Los Arcos Puerto Vallarta
  • Los Arcos & Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort & Spa Resort
  • Playa Los Arcos Hotel Beach Resort & Spa Puerto Vallarta
  • Playa Los Arcos Hotel Beach Resort & Spa Resort Puerto Vallarta

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.