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4.1 out of 5

"Smelly elevator! Apparently rain water flooded the elevator shaft and overwhelmed the drain. They were aware and fixing it. Not a big deal! " More

By a verified traveller on Thu 08 Aug 2019

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Hotel Description

3.5-star beach hotel near Playa de los Muertos

Close to the beach

A stay at this Romantic Zone hotel places you steps from Olas Altas Street and a 5-minute walk from Playa de los Muertos. Olas Altas Beach and Los Muertos Pier are also within half a mile (1 km).

Dining, outdoor pool

A restaurant and an outdoor pool are featured at this hotel. Business travelers can take advantage of the free WiFi in public areas. Enjoy the a rooftop terrace and perks like free self parking.

Free WiFi, LED TVs

In addition to LED TVs with cable channels, the 42 guestrooms offer free WiFi and minibars. Other amenities include room service, premium bedding, and hair dryers.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$77* Per night/room 17 Jul. - 18 Jul.

Casa Dona Susana ratings based on 11 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Casa Dona Susana

Everyone (6) Couples (4) Family (1)
4 out of 5
Great location in the heart of the Romantic district with many great restaurants. Nice staff and vibe to the hotel. Enjoyed the roof top patio/pool and the use of the sister property is a nice bonus for beach access. The rooms are small but clean and Would have liked a balcony.

Posted by on 13 Mar. 2019

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Comment from Hotel Management

14 Mar. 2019 by General Manager

Dear guest Thank you for staying with us us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our great location. I hope to be able to welcome you back again soon. Sunny regards Antonio Robles General Manager

5 out of 5
Smelly elevator! Apparently rain water flooded the elevator shaft and overwhelmed the drain. They were aware and fixing it. Not a big deal!

Posted by on 8 Aug. 2019

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Comment from Hotel Management

8 Aug. 2019 by General Manager

Dear guest Thank you for posting your comments. We appreciate your positive feedback as well as the opportunity you are giving us to learn what went wrong. I am delighted you enjoyed the warm hospitality from our wonderful staff. I hope you will give us the opportunity to welcome you back some other time. Sunny Regards Antonio Robles General Manager

2 out of 5
The property was excellent but they transfer out reservation to a secondary hotel.

Posted by on 23 Jul. 2019

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Comment from Hotel Management

26 Jul. 2019 by General Manager

Dear Al I want to thank you for selecting us for your recent stay and for taking your time to share your opinion on our service and facilities. We appreciate you feedback and your comments will be used to improve the quality of our services. We invite you to consider staying with us in your next visit to Puerto Vallarta, we are sure we will offer a better experience to comply with your expectations. Sunny Regards Antonio Robles General Manager

4 out of 5
Beautiful grounds, small room. We will return & request a room w/ a balcony& kitchen.

Posted by on 23 May 2019

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Comment from Hotel Management

24 May 2019 by General Manager

Dear guest Thanks for your kind words, hope to host you in a very near future. Sunny Regards Antonio Robles General MAnager

4 out of 5

2017 November Trip

Pros: adults only hotel, and no kids! and definitely the roof top pool
Cons: I don't think it needs much improvement...it's definitely a romantic hotel and extremely cozy (meaning small)...
Location: It's in a great central location. Many great restaurants, bars, gift shops, and site seeing. The beach is literally about 500 steps .
The room was very small, approximately a 12'x12' about 4m x 4m.....if you go with a corner unit you might get more room, or a room with balcony might give the appearance of a bigger room. I felt a little claustrophobic but luckily my wife gave me piece of mind when she said we won't be spending a lot of time in the room, that it would only be used to sleep. Other then that, the hotel was very cozy and romantic. I did like the fact that it was an adult only hotel...no kids!...and a roof top pool overlooking the city.

Posted by , from houston on 20 Nov. 2017

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4 out of 5
16th time in PV loved the Dona Susana~ right in the heart of old town!

Posted by on 12 Apr. 2017

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Comment from Hotel Management

15 Apr. 2017 by General Manager

Dear guest. Thank you for your kind comments. sunny Regards Antonio Robles General Manager

5 out of 5

Wonderful Boutique Hotel!

Pros: The internet access, tv reception, lovely swimming pool on the roof all made for a pleasant stay
Cons: We would have liked it if there were drinks served poolside, or in the small patio on the roof---but other than that, we were totally satisfied.
Location: The location is very central to the Malecon (beachside walkway) and dozens of great restaurants.
My wife and I have stayed at the Los Arcos Suites, but this was the first time we stayed in its sister hotel, Casa Susana. It was one of the most restful and comfortable vacations we have had in more than 50 years of travelling. The room was kept spotless by the efficient maids, who even washed the dishes for our kitchenette. Bonifacio, the extremely gracious and hospitable supervisor of both the Suites and Casa Susana, was always available for information, and made sure that the guests were happy.

Posted by on 27 Mar. 2017

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4 out of 5

Would go back

Pros: The warmth and charm as well as the customer service provided by all of the staff.
Cons: We were satisfied with everything but having a double room when we paid for a King
Location: The streets are busy with shops, places to eat,people watching. Great cultural immersion. Eighty percent Americans and Canadians. Very Safe.
The hotel is very charming and situated right in the heart of things. It is very clean and well maintained. The staff and the service is top notch. We were brought to our room and found that the air conditioner did not work nor did the safe. We mentioned it to the front desk and they immediately moved us to another room. The unfortunate thing was that we had reserved a room with a King bed and we were given a room with 2 double beds,for a week. Because we were staying a week they said they did not a have a room that size for a week.

Posted by , from Minnesota on 30 Jan. 2017

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4 out of 5

PV

Pros: Location. Cleanliness. Staff. You have access to amenities at Playa Los Arcos (Beach chairs and umbrellas), and Los Arcos Suites (pool). All adult
Cons: Reservation system and honoring requests and having rooms available.
Have been staying here many years. Great tourist class hotel. All adult. Clean. Nice staff. Beware (1) Current construction of new project right next door makes it noisy at the pool and in your room depending on room location; and, (2) Make sure you confirm your reservation before arrival with the hotel directly (get their name). I experienced last year and talked to several people this year, who arrived and found the hotel did not have their reservation or had no rooms. This could be especially troubling in peak season.

Posted by , from Boston on 22 Nov. 2016

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Comment from Hotel Management

27 Nov. 2016 by General Manager

Dear Joel Thank you for choosing us for your recent stay and for taking the time to share your review on our service and facilities. We appreciate you feedback and your comments will be used to improve every point as mentioned, including the reservation process. We invite you to consider staying with us in your next visit to Puerto Vallarta, we are sure we will offer a great experience that will exceed your expectations. Sunny Regards Antonio Robles General Manager

4 out of 5

Central location, close to the beach,

Friendly and caring staff. We will definitely be returning.

Posted by , from New Westminster, BC on 17 Dec. 2015

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Comment from Hotel Management

10 Mar. 2016 by General Manager

Dear Dave Thank you very much for your kind comments. See you in your next vacation Sunny Regards Antonio Robles

All-inclusive Details

  • All meals served buffet-style
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included
  • All food and beverages included
  • Minibar not included

Property Features

Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. There's a restaurant on site. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Casa Dona Susana. The hotel can provide concierge services and wedding services. Free self parking is available. This 3.5-star Puerto Vallarta hotel is smoke free.

  • 42 guestrooms or units
  • 4 levels
  • Dining venue
  • Terrace on the roof
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) (11.5 km / 7.2 mi)
  • Parking: Free self parking

Room Amenities

Casa Dona Susana offers 42 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining
  • LED television
  • Cable channels
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Casa Dona Susana has a restaurant on site.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 24 hours

Hotel Names

  • Casa Dona
  • Casa Dona Susana
  • Casa Dona Susana Hotel
  • Casa Dona Susana Hotel Puerto Vallarta
  • Casa Dona Susana Puerto Vallarta
  • Casa Susana
  • Dona Casa
  • Dona Casa Susana
  • Dona Susana
  • Susana Casa
  • Casa Dona Susana Hotel
  • Casa Dona Susana Puerto Vallarta
  • Casa Dona Susana Hotel Puerto Vallarta

You should know

  • Pool access available from 10 AM to 10 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.