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Casa Dona Susana

3.5 star property
3.5-star beach hotel near Playa de los Muertos

Choose dates to view prices

Photo gallery for Casa Dona Susana

Restaurant
Premium bedding, in-room safe, individually decorated, blackout drapes
Reception
Boating
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Room service

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪2 min walk‬
  • Malecon
    ‪16 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(61 reviews)
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Vallarta

Romantic Zone stay.A stay at this Romantic Zone hotel places you within half a mile (1 km) of Playa de los Muertos and 2 miles (3 km) of Malecon. Olas Altas Street and Los Muertos Pier are also within half a mile (1 km).

What's nearby

  • Playa de los Muertos - 2 min walk - 0.2 km
  • Los Muertos Pier - 2 min walk - 0.2 km
  • Olas Altas Street - 2 min walk - 0.2 km
  • Malecon - 16 min walk - 1.3 km
  • Conchas Chinas Beach - 2 min drive - 2.0 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Lix by Xocodiva - ‬2 min walk
  • ‪Tuna Azul - ‬2 min walk
  • ‪Joe Jack's Fish Shack - ‬2 min walk

About this property

Casa Dona Susana

3.5-star beach hotel near Playa de los Muertos
Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services.

This 3.5-star Puerto Vallarta hotel is smoke free.

  • 42 guestrooms or units
  • 4 levels
  • Deli
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Pool access available from 10 AM to 10 PM.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1004 reviews
Rating 8 - Good. 262 out of 1004 reviews
Rating 6 - Okay. 104 out of 1004 reviews
Rating 4 - Poor. 55 out of 1004 reviews
Rating 2 - Terrible. 25 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Florencio

Stayed 5 nights in Mar 2025

10/10 Excellent

Janice, Grand Haven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just love this hotel. Have gone there many many times
Stayed 14 nights in Mar 2025

10/10 Excellent

Brent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do it

11 out of 10 loved. Great value + excellent staff. Much better than the Almar down the road 👏👏.
Rooftop pool
King style bedroom. Look at the towel swans 🦢. Kinky.
Stayed 1 night in Mar 2025

6/10 Okay

Lillian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower had no pressure, the All inclusive is located in another facility, rooms are damp, not as advertised
Stayed 7 nights in Mar 2025

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities
All staff welcoming friendly and reliable . I will definitely be back ! Thanks so much
Stayed 3 nights in Mar 2025

10/10 Excellent

Maricela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, quaint, no-frills hotel with beautiful Mexican features like tile, statues, and most important the tree that is in the middle of the hotel and goes all the way to the terrace on the fourth floor. I loved drinking my morning cup of coffee listening to the birds that gathered in the tree ❤️
Stayed 6 nights in Mar 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value!

Great quiet location just off all the main areas you want to see in PVR, beach is a block away, amazing bars and restaurants 2 blocks away, safe neighborhood. Cute courtyard, quiet pool on roof top, amazing buffet breakfast at sister property on the beach. Friendly staff let us check in a little early, and check out a little late. Would definitely recommend and stay here again. Only negative is room did not have a window but that meant great sleep!
Stayed 1 night in Mar 2025

10/10 Excellent

JOHN

Liked: Staff & service, property conditions & facilities
Convenient location
Stayed 4 nights in Mar 2025

10/10 Excellent

Elza, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Stephanie Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is always so nice and helpful. Our upgrades were an amazing surprise!
Stayed 8 nights in Mar 2025

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed twice in last month very clean staff are excellent All was very good Nothin
Stayed 2 nights in Mar 2025

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Hotel

Fantastic hotel! Very chill and the staff is amazing. Loved the pool, never to busy.
Stayed 7 nights in Mar 2025

8/10 Good

Katy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property friendly staff.close to everything.
Stayed 3 nights in Mar 2025

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here. People are friendly lots a choices for eating out. Everything within walking distance. We will comeback definitely.
Stayed 14 nights in Feb 2025

4/10 Poor

Sherrie

Disliked: Cleanliness, staff & service, property conditions & facilities
I found this property very loud there was construction and a lot of barking dogs. And the room had mold.
Stayed 10 nights in Mar 2025

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Carissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The staff are so friendly and helpful. The hotel is clean, and quiet, but still in the middle of it all. We had a really relaxing week. Would absolutely come back!
Stayed 6 nights in Feb 2025

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff the hotel was excellent Kind friendly Terrific stay
Stayed 2 nights in Feb 2025

6/10 Okay

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities
We booked a king room and was given a queen room. With some patience the feont desk decided to put us in a superior king room.
Stayed 2 nights in Feb 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff!
Stayed 11 nights in Feb 2025

10/10 Excellent

Terrance, Denver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this property many times over the last 20 years. They’ve done a beautiful job making improvements and renovations to the properties. Be aware that not all of the rooms have been updated just yet, but it seems they’re working on it. And the rooms that have been renovated are absolutely wonderful. Especially the new balcony rooms! The improvements to the rooftop pool with the addition of the bar are a very nice touch. It’s always been one of my favorite places to stay in the Zono Romantica.
Stayed 4 nights in Jan 2025

10/10 Excellent

Thomas

Stayed 4 nights in Feb 2025

10/10 Excellent

Donna, Bend

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this small hotel because of its location, rooftop pool area, nice large balcony rooms. Also the staff is very helpful.
Stayed 3 nights in Feb 2025

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and beautiful stay!

Great stay! Loved the quietness, cleaning staff, and great service, friendly staff! I recommend it 100% we got vouchers for free breakfast which was a huge plus and overall we can’t wait to stay there again!
Stayed 4 nights in Feb 2025