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Hotel Ermitage

2.0 star property
Victorian hotel near Château Frontenac

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Photo gallery for Hotel Ermitage

Classic Room, Multiple Beds
Superior Room
Superior Room
Exterior
Combined shower/tub, hair dryer, towels

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
60 Sainte-Ursule Street, Québec City, QC, G1R 4E6
  • Place, Quebec City Town Hall
    ‪5 min walk‬
  • Place, Quebec City Convention Center
    ‪5 min walk‬
  • Place, Château Frontenac
    ‪7 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪18 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

8.6 out of 10
Excellent
(11 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Classic Room, Multiple Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Classic Room, Multiple Beds

8.6 out of 10
Excellent
(14 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Economy Plus Room

Economy Plus Room

Economy Plus Room

8.0 out of 10
Very good
(56 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Studio

Desk, blackout drapes, iron/ironing board, free WiFi

Junior Studio

8.8 out of 10
Excellent
(3 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Québec City

Old Quebec stay.Within a 15-minute walk of this Old Quebec hotel, you'll find Château Frontenac and Quebec City Town Hall. Terrasse Dufferin Slides and Ursulines de Quebec Museum are also within half a mile (1 km).

What's nearby

  • Citadel of Quebec - 3 min walk - 0.3 km
  • Grande Allée - 3 min walk - 0.3 km
  • Quebec City Town Hall - 5 min walk - 0.5 km
  • Quebec City Convention Center - 5 min walk - 0.5 km
  • Château Frontenac - 7 min walk - 0.6 km

Getting around

  • Quebec Palace Station - 12 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 25 min drive

Restaurants

  • ‪Cochon Dingue Rue Saint-Jean - ‬4 min walk
  • ‪1608 - ‬5 min walk
  • ‪La Maison Smith - ‬4 min walk
  • ‪La Bûche - ‬2 min walk
  • ‪Entrecôte Saint-Jean - ‬5 min walk

About this property

Hotel Ermitage

Victorian hotel near Château Frontenac
As a guest of Hotel Ermitage, you'll find multilingual staff, express check-in, and express check-out. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Victorian Québec City hotel is smoke free.

  • 1 building
  • 10 guestrooms or units
  • 3 levels
  • Built in 1840
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Bellhop
  • No smoking on site
Hotel Ermitage offers 10 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (CAD 25 per night)
  • Limited onsite self parking

Accessibility

  • 3 steps to reach entrance
  • No elevator

Room amenities

Entertainment

  • 40-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
A virtual front desk provides assistance to guests
Guests are recommended to download the property's mews mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Key retrieval, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: CAD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 2026-08-31, 063210

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Ermitage Hotel
Hotel Ermitage
Hotel L Ermitage
Hotel L Ermitage Quebec
L Ermitage Hotel
L Ermitage Quebec
Hotel L Ermitage
Hotel Ermitage Hotel
Hotel Ermitage Québec City
Hotel Ermitage Hotel Québec City

Hotel Ermitage Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 285 out of 805 reviews
Rating 8 - Good. 290 out of 805 reviews
Rating 6 - Okay. 150 out of 805 reviews
Rating 4 - Poor. 47 out of 805 reviews
Rating 2 - Terrible. 33 out of 805 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Melanie

Liked: Cleanliness
Very large room. Clean, but older property. Unmanned desk, but sister hotel 1/2 a block away was very helpful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael, Perth

Travelled with group
Liked: Cleanliness, property conditions & facilities
Walking distance to centre of Old Quebec.
Stayed 2 nights in Oct 2025

6/10 Okay

Anne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel was wonderfully located, easily walkable to the Places D'Armes as well as the Citadel and Plains of Abraham. The local dining options were numerous. Unfortunately the hotel itself was in dire need of some TLC and apart from the cleaning lady, we only met a reception member from another hotel once, who only came because we had to call the help number. It felt very impersonal.
Stayed 3 nights in Sep 2025

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at reception desk friendly and directed us to parking space. Parking convenient behind hotel. Room small but clean. Bed comfortable, bathroom clean, air conditioning great. Wifi sporadic. Good spot for walking around old Quebec
Stayed 2 nights in Sep 2025

4/10 Poor

Glen

Disliked: Cleanliness, staff & service, property conditions & facilities
Honestly, the building is decent, and in a very walkable location, however, the room was dirty, the bathroom had clearly not been cleaned in some time (hair stuck all over the bathtub and shower tiles, toothpaste smears on the sink, gunk gathering in the corners of the tub, either black mold or bugs up high on the ceiling). The furniture was dusty and dirty. The front desk is not manned, you have to call a number to try and reach someone. Would not stay here again.
Stayed 2 nights in Sep 2025

8/10 Good

Cathryn

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Shabby room. Leaking bathtub and worst…a hole in the ceiling above the toilet which began leaking overnight. Too bad…could be a nice little Parisian feeling small hotel with a little more love and attention to detail.
Stayed 1 night in Oct 2025

10/10 Excellent

Alice

Travelled with group
Disliked: Staff & service
Situated in the old town.
Stayed 1 night in Sep 2025

6/10 Okay

Elaine

Travelled with partner
I really liked the location for it's proximity to shopping and cultural sites. I found the room to be in need of an upgrade. The bathroom door was difficult to open as it dragged against the flooring, the room only had one chair to sit in.
Stayed 2 nights in Sep 2025

8/10 Good

steve

Travelled with partner
Liked: Cleanliness
Great spit for exploring old quebec
Stayed 3 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Nifty old hotel in Old Quebec City.
Stayed 1 night in Sep 2025

8/10 Good

Skylee-Storm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable in the heart of the city

We loved the location of this hotel and the charm of an older building. We live in an 18th century home, so an older place with quirks was okay with us. If you want modern or new, this isn't the place for you. The only issues were that the cable stopped working, the internet was slow or not working, and contrary to the hotels.com/expedia filers, there is NO on-site parking. We had to book a spot in the lower town and walk. Otherwise, this spot was close to all the action, clean, and comfortable.
Stayed 3 nights in Sep 2025

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
Room was clean, close to shopping and restaurants. Beautiful historical area. I felt misled, however. The website says Parking Available. What they meant was Public Parking was available if you walked about 5-7 minutes away with all your luggage. The site said there was limited uncovered parking on site. I had to call when I got there to find out where to park and was told there was none on site. It was private behind the hotel. This should be posted on their site. Also, security chain on our bedroom door was broken.
Stayed 2 nights in Sep 2025

8/10 Good

Jeff

Travelled with family
Would stay again. Walking distance to old quebec
Stayed 3 nights in Sep 2025

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, easy check in without human contact. Recommend this hotel to anyone
Stayed 2 nights in Sep 2025

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the heart of old Quebec. Great to be able to park at the hotel and walk everywhere. Will definitely stay there again.
Stayed 1 night in Sep 2025

8/10 Good

ME

Travelled with partner
Liked: Cleanliness, staff & service
The staff is only available by phone however, they were very helpful in getting us info when our car died in the parking garage.
Stayed 3 nights in Sep 2025

8/10 Good

Tyra

Stayed 1 night in Sep 2025

8/10 Good

Bryan

Liked: Cleanliness, property conditions & facilities
There was no staff… we did have some concerns about security as we found the front door wedged open making it possible for anyone to enter the premises as there was no staff to monitor this…
Stayed 1 night in Aug 2025

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Better description on where parking is available. The phone line was very distorted.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the location. So close to all the sites and restaurants we wanted to visit. The hotel was clean, and very quiet. I would recommend this hotel to travelers.
Stayed 3 nights in Aug 2025

6/10 Okay

TENGJONG

Stayed 1 night in Aug 2025

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this hotel. It is steps from everything in the heart of saint-Louis. If you’re looking for an old-world hotel in Old Quebec City - look no further. The beds are comfortable, there is a shower, fridge, coffee maker, etc. However, it is a very old building. You may expect to hear footsteps and talking from time to time. We will definitely stay here again!
Stayed 1 night in Aug 2025

10/10 Excellent

Renaldo, Toronto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and price in Old Quebec City
Stayed 2 nights in Aug 2025

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice. Room is large and clean, but it needs some updating.
Stayed 1 night in Aug 2025

6/10 Okay

Gerhard

Travelled with partner
Liked: Cleanliness
This was my first time in the Old City of Quebec. Therefore I have no other properties to compare it to. However for the price point it was in a nice location close to the shopping and dining areas and the tourist attractions. Clean, quiet and charming. The check in and check out was done remotely and by telephone. The management was very accomodating by allowing us to check in early.
Stayed 3 nights in Aug 2025