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Hotel Ermitage

2.0 star property
Victorian hotel near Château Frontenac

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Photo gallery for Hotel Ermitage

Exterior
Economy Plus Room
Economy Plus Room
Combined shower/tub, hair dryer, towels
Economy Plus Room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
60 Sainte-Ursule Street, Québec City, QC, G1R 4E6
  • Place, Quebec City Town Hall
    ‪5 min walk‬
  • Place, Château Frontenac
    ‪7 min walk‬
  • Place, Quebec Cruise Terminal
    ‪12 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪18 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

8.6 out of 10
Excellent
(10 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Classic Room, Multiple Beds

1 bedroom, desk, blackout drapes, iron/ironing board

Classic Room, Multiple Beds

8.6 out of 10
Excellent
(12 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Economy Plus Room

Economy Plus Room

Economy Plus Room

8.0 out of 10
Very good
(52 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Studio

1 bedroom, desk, blackout drapes, iron/ironing board

Junior Studio

8.8 out of 10
Excellent
(3 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Québec City

Old Quebec stay.Within a 10-minute walk of this Old Quebec hotel, you'll find Grande Allée and Château Frontenac. Terrasse Dufferin Slides and Ursulines de Quebec Museum are also within half a mile (1 km).

What's nearby

  • Quebec City Town Hall - 5 min walk - 0.5 km
  • Quebec City Convention Center - 5 min walk - 0.5 km
  • Château Frontenac - 7 min walk - 0.6 km
  • Quartier Petit Champlain - 7 min walk - 0.6 km
  • Quebec Cruise Terminal - 12 min walk - 1.0 km

Getting around

  • Quebec Palace Station - 12 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 25 min drive

Restaurants

  • ‪Cochon Dingue Rue Saint-Jean - ‬4 min walk
  • ‪La Bûche - ‬2 min walk
  • ‪La Maison Smith - ‬4 min walk
  • ‪1608 - ‬5 min walk
  • ‪Saint-Alexandre Pub - ‬5 min walk

About this property

Hotel Ermitage

Victorian hotel near Château Frontenac
As a guest of Hotel Ermitage, you'll find multilingual staff, express check-in, and express check-out. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Victorian Québec City hotel is smoke free.

  • 1 building
  • 10 guestrooms or units
  • 3 levels
  • Built in 1840
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Bellhop
  • No smoking on site
Hotel Ermitage offers 10 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (CAD 25 per night)
  • Limited onsite parking

Accessibility

  • 3 steps to reach entrance
  • No elevator

Room amenities

Entertainment

  • 40-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
A virtual front desk provides assistance to guests
Guests are recommended to download the property's mews mobile app before check-in

Access methods

Key retrieval, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: CAD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 2026-08-31, 063210

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Ermitage Hotel
Hotel Ermitage
Hotel L Ermitage
Hotel L Ermitage Quebec
L Ermitage Hotel
L Ermitage Quebec
Hotel L Ermitage
Hotel Ermitage Hotel
Hotel Ermitage Québec City
Hotel Ermitage Hotel Québec City

Hotel Ermitage Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 270 out of 772 reviews
Rating 8 - Good. 280 out of 772 reviews
Rating 6 - Okay. 144 out of 772 reviews
Rating 4 - Poor. 45 out of 772 reviews
Rating 2 - Terrible. 33 out of 772 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

ME

Travelled with partner
Liked: Cleanliness, staff & service
The staff is only available by phone however, they were very helpful in getting us info when our car died in the parking garage.
Stayed 3 nights in Sep 2025

6/10 Okay

Nancy Gek-Mui Lua

Disliked: Property conditions & facilities
Very convenient location. The staff at Hotel Arcadia was very helpful & friendly. I think his name is Charles. However, room is very small & not sound proof. Strange smell when coming in to the main area from outside.
Stayed 1 night in Jul 2025

6/10 Okay

Chloé

Business traveller, Travelled with partner
I wasn't too sure about the idea of not being greeted by someone at the door, but I got used to it. The room was a little small, but it had everything I needed. My room was closest to the entrance door, and it would shut loudly whenever someone came in during the night. I had no issues during my stay, however my friend did and it was hard for her to reach someone over the phone. I wish someone had been more readily available to answer questions.
Stayed 2 nights in Jun 2025

6/10 Okay

Robert

Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old charm walk-up

Room was on top floor of an older building. No elevator (we knew that when booked). The room felt clean even though it was older. Has a balcony that allows you to open the door to enjoy fresh air, but not sit out there. In a charming part of old town.
Stayed 1 night in Jul 2025

10/10 Excellent

alyson

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Valerie

Travelled with partner
Disliked: Amenities, property conditions & facilities
Nobody to greet us at front desk upon arrival. We were prepared for that - but worried about how we might contact a person if there was a problem. Great location for old town Quebec. And older heritage building - many stair to climb to our room.
Stayed 1 night in Jun 2025

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location of the hotel was fantastic. The room itself was not as represented on the website. It was very small, with no dresser or drawers. The comforter had a large stain, towels were visibly dirty, and the shower had quite a lot of mold. There was a shard of broken glass on the sink. The equivalent of one full outlet was available for electronics. For a four day stay, we were given less than one roll of toilet paper. Staff were helpful to resolve the toilet paper and comforter problem.
Stayed 4 nights in Jun 2025

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is such a wonderful hotel in a GREAT location. It is a self-checkin style hotel so there is no normal lobby with hotel staff, however, I received multiple emails in advance plus a number to call if needed. Parking is about a 5 minute walk to a main parking garage. Room was spacious and clean. I would definitely stay here again!
Stayed 2 nights in Jun 2025

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

mack

Stayed 1 night in Jun 2025

6/10 Okay

Martin

Stayed 1 night in Jun 2025

10/10 Excellent

Angela

Travelled with group
Liked: Amenities
Great location. Ease of check in. Cute hotel
Stayed 1 night in Jun 2025

8/10 Good

Marla

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We had a nice stay at this hotel. The location was perfect, right in the old city and walking distance to main street and square. The hotel is clean and the room spacious, however it definitely needs to be fixed up. The ceiling and mirror in our room were cracked and the bathtub was all scratched. Despite these deficiencies, I would still recommend this hotel.
Stayed 2 nights in Jun 2025

6/10 Okay

Jacques

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Personne à la réception. Pas de stationnement. Chambre très petite. Internet lent. Présence de moisissures autour du bain et sur le rideau de bain. Hôtel vieillot. Points positifs, Hôtel bien situé et calme.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anton

Stayed 2 nights in Jun 2025

4/10 Poor

Moninder

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one on front desk to give us key. We wait for hr. No AC. Shower was terrible. Overall it was unpleasant
Stayed 2 nights in Jun 2025

8/10 Good

Selena

Stayed 1 night in Jun 2025

10/10 Excellent

James, Nanaimo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location charming older building but 2 flights of stairs to our room and no elevator. Not a problem for us. We would stay here again.
Entrance
Stayed 3 nights in May 2025

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed with my mom and sister before a cruise! We stayed two nights at the Hotel Ermitage. It was a delightful room, clean and secure. The hotel was quiet but with windows open in the morning it could be noisy. Location was perfect! We all said we would definitely stay here again:)
Stayed 2 nights in Jun 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bigger than expected. Had a little living room. Coffee maker microwave and mini fridge was convenient could bring leftovers from restaurants back to hotel. Close to all the popular tourist spots.
Stayed 2 nights in May 2025

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cozy, charming, and conveniently located! An older hotel for sure, but everything was in decent condition and clean.
Stayed 3 nights in May 2025

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

this is a virtual hotel

Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Norman

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room had a broken window and only one small operable window, that had no screen. One of the table lamps didn't work. The entry door barely closed and locked. There were no instructions on how to operate the mini-split heater/cooler. Don't waste your money on this hotel.
Stayed 1 night in May 2025