4.3 out of 5

"The hotel was great, no complaints at all. It was extremely well located and the staff was very helpful. " More

By a verified traveller on Sun 12 Aug 2018

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Hotel Description

Family-friendly 4-star hotel near Parliament Building

City center stay

A stay at this Old Quebec hotel places you steps from Le Capitole and a 5-minute walk from Quebec City Convention Center. Parliament Building and Quebec City Town Hall are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the fitness center and perks like free WiFi.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 234 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include memory foam beds, iPod docks, and room service.

Classic Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$162* Per night/room 2 Sep. - 3 Sep.

Classic Room, 1 Queen bed and glass shower

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hôtel Palace Royal centre-ville ratings based on 13 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hôtel Palace Royal centre-ville

Everyone (9) Couples (2) Family (2)
5 out of 5
The location on Place d’Youville can’t be beat. It was certainly nice to be one block from Rue Saint-Jean with all the boutiques and restaurants AND street entertainment at night! We particularly enjoyed our corner room with an amazing view to the square below and buildings lit up such as the Chateau Frontenac. The staff was helpful in lending us a wheelchair and in my quest to find a nearby pharmacy, etc.

Posted by on 31 Jul. 2019

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Comment from Hotel Management

9 Aug. 2019 by Jackie-Jill Tremblay

Dear traveler, We were very honoured to welcome you during your last stay at the Hotel Palace Royal and thank you for taking time to rate our property. We are looking forward to welcoming you again during your next stay in wonderful Quebec City! Have a great day.

5 out of 5
This hotel had everything, comfortable room with lots of counter space, 2 TVs, one for each bed, plenty of places to charge phones, a pool, a work out room, and the restaurant was fabulous. In addition, the location was perfect...just steps outside the walls of Quebec City. For my family of 4, it had everything!

Posted by on 30 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Jackie-Jill Tremblay

Bonjour, Thank you for staying at Hotel Palace Royal and for taking a moment to rate your stay. We are looking forward to welcoming you again.

5 out of 5
Great location and well maintained . Staff was very kind.

Posted by on 19 Jul. 2019

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Comment from Hotel Management

19 Jul. 2019 by Jackie-Jill Tremblay

Bonjour, Thank you for staying at Hotel Palace Royal and for taking a moment to rate your stay. We are looking forward to welcoming you again!

5 out of 5

Posted by on 18 Jul. 2019

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Comment from Hotel Management

20 Jul. 2019 by La Direction

Bonjour! Nous avons été très honorés de vous compter parmi nous lors de votre dernier séjour à l’Hôtel Palace Royal et apprécions que vous ayez pris le temps d’évaluer notre établissement. Au plaisir de vous accueillir à nouveau à l’Hôtel Palace Royal lors de votre prochain séjour dans la magnifique ville de Québec!

5 out of 5
location, staff, and amenities, pool, restaurant and bar

Posted by on 18 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by La Direction

Bonjour! We were very honoured of welcoming you during your last stay at the Hotel Palace Royal and thank you for taking time to rate our property. Looking forward to welcome you again at the Palace Royal during your next stay in wonderful Quebec City!

3 out of 5
I liked the location of the hotel in relation to the attractions. Having a great convenience store and laundry room were also great resources. On the other hand, The Sofa bed was very uncomfortable and did not like the only windows looked to the inside of the hotel where we had no privacy.

Posted by on 9 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by La Direction

Bonjour! We were very honoured of welcoming you during your last stay at the Hotel Palace Royal and thank you for taking time to rate our property. Looking forward to welcome you again at the Palace Royal during your next stay in wonderful Quebec City!

4 out of 5

Posted by on 2 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by Jackie-Jill Tremblay

Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires et espérons vous accueillir à nouveau très bientôt à l’Hôtel Palace Royal.

5 out of 5
Pros: Each room had a balcony.
Cons: The cost of the breakfast buffet seemed high.
The hotel was great, no complaints at all. It was extremely well located and the staff was very helpful.

Posted by on 12 Aug. 2018

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Comment from Hotel Management

13 Aug. 2018 by Jackie-Jill Tremblay

Bonjour! Thank you for taking time to share such good impressions concerning your last stay at Hotel Palace Royal. We are so proud to have contributed to make your stay memorable! Looking forward to welcoming you again in wonderful Quebec City! À bientôt!

5 out of 5

Wonderful location in old Quebec

Right near St Jean arch gate Beautiful streets. Shops and restaurants. Great place to visit. Wonderful hotel.

Posted by on 23 Jul. 2018

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Comment from Hotel Management

24 Jul. 2018 by Jackie-Jill Tremblay

Bonjour! Thank you for taking time to share such good impressions concerning your last stay at Hotel Palace Royal. We are so proud to have contributed to make your stay memorable and to earn a perfect five star rating! Being located next to the Saint-Jean Street and the Place d'Youville, our hotel is in walking distance of the Old Quebec classics. No need to use any vehicle! Looking forward to welcoming you again in wonderful Quebec City! À bientôt!

5 out of 5
Outstanding hotel, in Youville near Old Quebec City. Pool and hot tub on the 2nd floor, convenience store in the basement. Staff very friendly and courteous, with special kudos to Frida for a wonderful stay. If u go to Quebec City and stay here, get room 920 or 1020 for view of the harbor. Costs $35 Canadian from the airport, plus tip to get here but its worth the stay.

Posted by , from NC on 25 May 2018

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Comment from Hotel Management

5 Jun. 2018 by Jackie-Jill Tremblay

Bonjour Jeff! Thank you for taking time to share such good impressions concerning your last stay at Hotel Palace Royal. We are so proud to have contributed to make your stay memorable and to receive a 5 star rating! Being located next to the Saint-Jean Street and the Place d'Youville, our hotel is in walking distance of the Old Quebec classics. No need to use any vehicle! After a walk in town, the pool area is the perfect place to relax and take a drink! Know that all your kind words will be shared with our team, especially to Frida. We invite you to try, during your next stay, our Restaurant Beffroi Steak House, which has mastered the art of cooking over maple charcoal and has been gathering fans of grills & seafood for several years. Looking forward to welcoming you again in wonderful Quebec City! À bientôt!

About the Hôtel Palace Royal centre-ville

Location 775 Honoré-Mercier Ave, Quebec, QC G1R 6A5

Property Features

As a guest of Hôtel Palace Royal centre-ville, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4502 square feet (418 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the family-friendly Hôtel Palace Royal centre-ville. For a fee, parking is available. This 4-star Quebec hotel is smoke free.

  • 234 guestrooms or units
  • 4502 sq ft of conference space
  • 418 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • Computer for guest use
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Quebec Palace Station (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hôtel Palace Royal centre-ville offers 234 air-conditioned accommodations with iPod docking stations and safes. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Quebec hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Memory foam beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 1:00 PM.

Beffroi Steak House - This steakhouse serves breakfast, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Hotel Policies

Check-in

  • Check-in time starts at 5 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation.

If you have not checked in by 11AM the day after your intended arrival, your reservation will be cancelled and the late cancellation penalties will apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15 per day.
  • Cribs (infant beds) are available for CAD 15 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation. For more details, please contact the office using the information on the reservation confirmation received after booking.

This property does not permit refunds for early check-out. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

  • Only service animals are allowed
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 9 and CAD 16.25 for adults, CAD 6 and CAD 8 for children (approximately)
  • Self parking fee: CAD 21 per day (in/out privileges)
  • Valet parking fee: CAD 27 per day (in/out privileges)
  • Crib (infant bed) fee: CAD 15 per day
  • Rollaway bed fee: CAD 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hôtel Palace Royal centre-ville Quebec
  • Palace Royal centre-ville Quebec
  • Palace Royal centre-ville
  • Hôtel Palace Royal centre ville

You should know

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.