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4.2 out of 5

"The hotel was great, no complaints at all. It was extremely well located and the staff was very helpful. " More

By a verified traveller on Sun 12 Aug 2018

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Hotel Description

Family-friendly 4-star hotel near Parliament Building

City center stay

A stay at this Old Quebec hotel places you steps from Le Capitole and a 5-minute walk from Quebec City Convention Center. Parliament Building and Quebec City Town Hall are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the fitness center and perks like free WiFi.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 234 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include memory foam beds, iPod docks, and room service.

Classic Room, 1 Queen Bed, Courtyard View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$134* Per night/room 15 Dec. - 16 Dec.

Classic Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Room, 1 Queen bed and glass shower

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hôtel Palace Royal centre-ville ratings based on 17 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hôtel Palace Royal centre-ville

Everyone (10) Couples (3) Family (3)
3 out of 5
Our room was freezing cold - only complaint. Great location.

Posted by on 3 Nov. 2019

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Comment from Hotel Management

4 Nov. 2019 by La Direction

Bonjour! We were very honoured of welcoming you during your last stay at the Hotel Palace Royal and thank you for taking time to rate our property. Looking forward to welcome you again at the Palace Royal during your next stay in wonderful Quebec City!

5 out of 5
Everything was great. Service was great. Great location. Best time we have had.

Posted by on 23 Oct. 2019

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Comment from Hotel Management

23 Oct. 2019 by Jackie-Jill Tremblay

Dear guest, We were very honoured to welcome you during your last stay at the Hotel Palace Royal and thank you for taking time to rate our property. We are looking forward to welcoming you again during your next stay in wonderful Quebec City!

3 out of 5
rooms were too dark and musty. Restaurant food fair.

Posted by on 6 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by Jackie-Jill Tremblay

Dear guest, Thank you for staying at the Hotel Palace Royal and taking a moment to rate your experience. You see us sincerely sorry for not being able to offer a service up to our reputation during your stay. Be aware that your comments have been communicated to the management, which will make sure to follow up specifically on the points you have raised. Thanks again and have a nice day!

4 out of 5
The hotel is so close to the shops, restaurants and attractions in upper Old Quebec City.

Posted by , from Long Island, New York on 10 Sep. 2019

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Comment from Hotel Management

10 Sep. 2019 by Jackie-Jill Tremblay

Thanks for staying with us Mary. We appreciate your feedback and are looking forward to welcoming you again at the Hotel Palace Royal during your next stay in wonderful Quebec City. Have a nice day.

5 out of 5
The location on Place d’Youville can’t be beat. It was certainly nice to be one block from Rue Saint-Jean with all the boutiques and restaurants AND street entertainment at night! We particularly enjoyed our corner room with an amazing view to the square below and buildings lit up such as the Chateau Frontenac. The staff was helpful in lending us a wheelchair and in my quest to find a nearby pharmacy, etc.

Posted by on 31 Jul. 2019

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Comment from Hotel Management

9 Aug. 2019 by Jackie-Jill Tremblay

Dear traveler, We were very honoured to welcome you during your last stay at the Hotel Palace Royal and thank you for taking time to rate our property. We are looking forward to welcoming you again during your next stay in wonderful Quebec City! Have a great day.

5 out of 5
This hotel had everything, comfortable room with lots of counter space, 2 TVs, one for each bed, plenty of places to charge phones, a pool, a work out room, and the restaurant was fabulous. In addition, the location was perfect...just steps outside the walls of Quebec City. For my family of 4, it had everything!

Posted by on 30 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Jackie-Jill Tremblay

Bonjour, Thank you for staying at Hotel Palace Royal and for taking a moment to rate your stay. We are looking forward to welcoming you again.

5 out of 5
Great location and well maintained . Staff was very kind.

Posted by on 19 Jul. 2019

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Comment from Hotel Management

19 Jul. 2019 by Jackie-Jill Tremblay

Bonjour, Thank you for staying at Hotel Palace Royal and for taking a moment to rate your stay. We are looking forward to welcoming you again!

5 out of 5

Posted by on 18 Jul. 2019

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Comment from Hotel Management

20 Jul. 2019 by La Direction

Bonjour! Nous avons été très honorés de vous compter parmi nous lors de votre dernier séjour à l’Hôtel Palace Royal et apprécions que vous ayez pris le temps d’évaluer notre établissement. Au plaisir de vous accueillir à nouveau à l’Hôtel Palace Royal lors de votre prochain séjour dans la magnifique ville de Québec!

5 out of 5
location, staff, and amenities, pool, restaurant and bar

Posted by on 18 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by La Direction

Bonjour! We were very honoured of welcoming you during your last stay at the Hotel Palace Royal and thank you for taking time to rate our property. Looking forward to welcome you again at the Palace Royal during your next stay in wonderful Quebec City!

3 out of 5
I liked the location of the hotel in relation to the attractions. Having a great convenience store and laundry room were also great resources. On the other hand, The Sofa bed was very uncomfortable and did not like the only windows looked to the inside of the hotel where we had no privacy.

Posted by on 9 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by La Direction

Bonjour! We were very honoured of welcoming you during your last stay at the Hotel Palace Royal and thank you for taking time to rate our property. Looking forward to welcome you again at the Palace Royal during your next stay in wonderful Quebec City!

About the Hôtel Palace Royal centre-ville

Location 775 Honoré-Mercier Ave, Quebec, QC G1R 6A5

Property Features

As a guest of Hôtel Palace Royal centre-ville, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 4502 square feet (418 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the family-friendly Hôtel Palace Royal centre-ville. For a fee, parking is available. This 4-star Quebec hotel is smoke free.

  • 234 guestrooms or units
  • 4502 sq ft of conference space
  • 418 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Quebec Palace Station (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hôtel Palace Royal centre-ville offers 234 air-conditioned accommodations with iPod docking stations and safes. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Quebec hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Memory foam beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 1:00 PM.

Beffroi Steak House - This steakhouse serves breakfast, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Hotel Policies

Check-in

  • Check-in time starts at 5 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation.

Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15 per day.
  • Cribs (infant beds) are available for CAD 15 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation. For more details, please contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

  • Only service animals are allowed
  • Parking height restrictions apply
  • Debit cards
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 9 and CAD 16.25 for adults, CAD 6 and CAD 8 for children (approximately)
  • Self parking fee: CAD 21 per day (in/out privileges)
  • Valet parking fee: CAD 27 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: CAD 15 per day
  • Rollaway bed fee: CAD 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hôtel Palace Royal centre-ville Quebec
  • Palace Royal centre-ville Quebec
  • Palace Royal centre-ville
  • Hôtel Palace Royal centre ville
  • Royal Centre Ville Quebec
  • Hôtel Palace Royal centre-ville Hotel
  • Hôtel Palace Royal centre-ville Quebec
  • Hôtel Palace Royal centre-ville Hotel Quebec

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.